RSA Debt Mediation Contact Details

RSA Debt Mediation publishes two numbers, +27 (0)17 013 0177 and +27 (0)87 114 2331, with info@rsadm.co.za and an office at 78 Edward Road, Bo Oakdale, Bellville, 7530. Office hours are Monday to Friday, 08:00 to 17:00. We read these details on rsadebtmediation.co.za on 23 September 2026.

Official contact details

Telephone	+27 (0)17 013 0177
Second number (in the site header)	+27 (0)87 114 2331
Email	info@rsadm.co.za
Office	78 Edward Road, Bo Oakdale, Bellville, 7530
Hours	Monday to Friday, 08:00 to 17:00
Online	Call-back form and debt calculator on rsadebtmediation.co.za

The two numbers appear in different places on the same site: 087 114 2331 sits in the top bar of the home and services pages, while 017 013 0177 is on the contact page and in the footer. Both are published by the company itself, so try the other if one does not answer.

What about reviews?

We do not publish or rate third-party reviews, and we cannot verify the ones that circulate for this company. What we can do is set out exactly what the company publishes about itself, so you can judge it against what you are being told on the phone.

• The site describes the service as alternative dispute resolution, debt mediation and debt negotiation, not as debt review or debt counselling.
• Its terms and conditions are written around a credit check run through Hirodox (Pty) Ltd trading as iBureau, described there as a credit bureau with registration number CB43, and repeatedly refer to “the Debt Counselling practise” that obtains your consent.
• The site does not publish a company registration number, a directors’ list or a debt counsellor registration number anywhere we could find.
• The published office is in Bellville in the Western Cape, while the main number carries an 017 dialling code, which belongs to Mpumalanga.

None of that is proof of anything by itself. It is the sort of detail worth having in front of you before you hand over an ID number, bank details or a debit order mandate to any debt company.

What the company says it does

RSA Debt Mediation lists the situations where it says its ADR service applies:

• You have received a Section 129 notice, a summons or a judgment from a credit provider.
• You need help to save a house or a vehicle by negotiating arrear repayments.
• Your repayments are in arrears and you want repayment terms formalised with a credit provider or debt collector.
• You want an investigation into possible reckless lending, prescription, or the fees and interest charged.
• You dispute the amount a credit provider says you owe.

It defines debt negotiation as settling for part of the balance with the rest written off, and debt mediation as an arrangement agreed between you and your creditors. It also offers what it calls collaborative law ADR, where both sides are represented by attorneys and the dispute is settled out of court.

What happens to your credit information

The terms you tick on the website are mostly about a credit check. They say your consent must be obtained before a consumer credit information report is requested, that your identity must be verified first, and that separate consent is needed if the check is verified against Home Affairs records. They also say the consent, whether a voice recording or a signed mandate, must be kept for five years and produced on request, and that the credit information may be stored on the platform for no more than 72 hours before it is deleted.

Those are meaningful promises. If you are asked to agree to a credit check over the phone, ask for a copy of the recording or the mandate you signed, and ask which bureau the report came from.

Before you sign anything

• Ask for the fee in writing before any credit check is run. The company’s own terms mention a transaction fee per credit enquiry, negotiated with the practice.
• Ask which entity the agreement is actually with, and get the registered company name and registration number on the document.
• Never pay an instalment into a personal account. Payments towards a debt arrangement should go to the credit provider or to a properly identified business account.
• Keep paying what you can towards the original credit agreement until a written arrangement is in place with the credit provider itself.
• Consent to a credit check is required by law; if nobody asked you for it, ask why your credit record was pulled.

Sources

• RSA Debt Mediation, Contact us: rsadebtmediation.co.za/contact-us (read 23 September 2026)
• RSA Debt Mediation, Services and Terms and conditions (read 23 September 2026)