ITC Credit Bureau Contact Details

The credit bureau most South Africans still call ITC is TransUnion. Its consumer contact centre is 0861 482 482, its WhatsApp line is +27 86 148 2482, and web and password queries go to SA_WebAdmin@transunion.com. The walk-in centre is at Ground Floor, 11 Alice Lane, Sandton. We read these details on transunion.co.za on 23 September 2026.

ITC credit bureau contact number

Consumer call centre	0861 482 482
Disputes and queries	0861 482 482, option 2
Free annual credit report	0861 482 482, option 1
WhatsApp support	+27 86 148 2482
Email	SA_WebAdmin@transunion.com
Live chat	Call 0861 482 482 and ask for the chat option; a link is sent to you
Contact centre hours	Monday to Friday 08:00 to 17:00; Saturday 08:00 to 13:00; closed Sundays and public holidays
Online	myTransUnion consumer portal at transunion.co.za

Is ITC still a company?

No. “ITC” is the old name that stuck. The bureau now trades as TransUnion South Africa, part of TransUnion LLC, and everything people mean by an ITC check, an ITC listing or an ITC clearance is handled by TransUnion on the numbers above. If a company tells you it can “remove your ITC listing” for a fee, deal with the bureau directly first: TransUnion says it investigates disputed information free of charge, and that accurate negative information cannot be removed early.

Where you can walk in

Johannesburg (walk-in service centre)	Ground Floor, 11 Alice Lane, Sandton, Johannesburg
Walk-in hours	Monday to Friday 08:00 to 16:30; closed Saturdays, Sundays and public holidays
Cape Town (corporate and sales office, no consumer walk-ins)	Tygerberg Office Park, Drakenzicht Building, 163 Uys Krige Drive, Plattekloof, Cape Town

TransUnion states plainly that walk-in consumer service is only available at the Johannesburg office, and that the Cape Town address is a corporate and sales office that does not deal with consumers at the counter. If you are in Cape Town, use the call centre, WhatsApp, live chat or the online portal instead of driving to Plattekloof.

Disputing something on your credit report

If you do not recognise an item, or think it is wrong, you can ask for an investigation. TransUnion describes the process like this:

1. Log the dispute, either on the myTransUnion portal or by calling 0861 482 482 and selecting option 2.
2. The item is flagged as disputed for 20 business days while it is investigated. Credit providers who check you in that window can see there is a challenge, but cannot see the challenged information itself.
3. TransUnion goes back to the credit or service provider that reported the item and asks it for credible evidence supporting the information.
4. You are notified of the outcome, and if anything changed you receive an updated credit report.

Two limits worth knowing before you start: only inaccurate information can be removed, and accurate negative information stays on the report for as long as the law allows. TransUnion says the investigation itself is free.

What you can do through the portal

• Log disputes and queries, and upload the supporting documents with them.
• Track the status of a request you already logged.
• Order a credit report, score, alerts and other products.
• Request your free annual credit report, or phone 0861 482 482 and select option 1.
• Reset a password, or email SA_WebAdmin@transunion.com if the reset does not work.

Fraud and identity theft

Fraud investigations and identity theft matters go to the same consumer support team on 0861 482 482, and the site keeps a separate set of fraud and identity theft questions and answers alongside its credit education material. If credit was taken out in your name, log it as a dispute so the entry is flagged while it is investigated, and keep the reference number the agent gives you.

Other channels

TransUnion also answers private messages on its Facebook page, @TransUnionSouthAfrica, where the social media support team works Monday to Friday, 08:00 to 16:30. For business and client enquiries rather than consumer ones, the site points you to the support for business section or to your account manager. Whichever channel you use, have your ID number and, where relevant, the account or reference number of the item you are querying.

Sources

• TransUnion South Africa, Contact Us: transunion.co.za/customer-support/contact-us (read 23 September 2026)
• TransUnion South Africa, Dispute your credit information: transunion.co.za/assistance/credit-report-dispute (read 23 September 2026)