Banking & Finance · Contact details
Compuscan Contact Details
To contact Compuscan, call +27 79 127 4906 (Experian consumer queries) or 011 799 3400 (Experian Johannesburg head office).
Compuscan no longer operates as a separate credit bureau. Experian South Africa completed its acquisition of Compuscan on 1 May 2019, and the National Credit Regulator’s register shows that Compuscan’s own bureau registration was cancelled on 26 June 2020. Compuscan credit report queries now go to Experian. You can get your free credit report and log disputes on Up, at up.experian.co.za, and consumer queries go to Experian’s WhatsApp line, +27 79 127 4906. These details were read on experian.co.za and the NCR register on 16 September 2026. The compuscan.co.za website returned a server error that day.
ContactDetails.co.za is an independent directory. We are not Experian or Compuscan, and we cannot see or change a credit report.
Official contact channels
| What it is for | Contact |
|---|---|
| Free credit report, credit score and disputes (former Compuscan records included) | up.experian.co.za; chat to Experian’s chatbot, Ed, on the same platform |
| Compuscan login (consumer credit report login) | The old cc.compuscan.co.za and ccv2.compuscan.co.za login sites no longer work. Log in on up.experian.co.za |
| Experian consumer queries | WhatsApp +27 79 127 4906 |
| Experian Johannesburg head office | 011 799 3400 |
| Experian Stellenbosch head office | 021 888 6000 |
| Experian’s details on the NCR credit bureau register | 086 110 5665, EZA.consumer@experian.com |
Experian says on-site consumer enquiries are not available at any of its offices, so do not travel to Stellenbosch or Bryanston with a dispute. Use Up or WhatsApp instead. The 0861 number and compuscan.co.za mailboxes that still circulate for Compuscan do not appear on Experian’s contact or consumer pages, and Experian does not publish a Compuscan-branded contact route.
Compuscan login and credit report login
There is no Compuscan login any more. When we checked on 26 September 2026, ccv2.compuscan.co.za and cc.compuscan.co.za no longer resolved, and www.compuscan.co.za returned a server error. To sign in and see the credit report that used to sit with Compuscan, register or log in on Experian’s Up platform at up.experian.co.za. If you are stuck, send a message to Experian’s WhatsApp line, +27 79 127 4906.
Experian’s contact page names no separate business or subscriber login or number for former Compuscan clients. Business enquiries go to the office lines, 011 799 3400 in Johannesburg or 021 888 6000 in Stellenbosch.
Compuscan email for debt counsellors and listing a bad payer
Experian does not publish a debt counsellor mailbox or a route for listing a bad payer on its contact page. Consumers use Up for disputes and WhatsApp +27 79 127 4906 for queries, and businesses use the office lines above.
What this organisation provides
Compuscan Information Technologies (Pty) Ltd was registered with the NCR as credit bureau NCRCB6, based at Compuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch. According to Experian’s 2019 announcement, Experian acquired both Compuscan and Scoresharp and merged them into one business. At the time Compuscan operated in six Sub-Saharan African countries. Compuscan’s founder became chief executive of the combined company. The NCR register now lists Compuscan under voluntarily cancelled bureaus, while Experian South Africa (Pty) Ltd is a registered bureau, NCRCB16. The credit report website on Compuscan’s NCR record, mycreditcheck.co.za, now redirects to Up.
Up is Experian’s free consumer web app. It gives you your credit report, a budgeting tool and financial education content at no cost. Experian reminds consumers that the National Credit Act gives everyone a free credit report once a year, and says that Experian has 20 business days to investigate and respond to a dispute.
Address and operating information
- Stellenbosch head office: Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch (the same address as the former Compuscan House)
- Johannesburg head office: Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston, Sandton 2191
- Durban sales office: Umhlanga Ridge, 011 799 3400
Experian’s contact page does not publish call centre hours. Up and the WhatsApp line are the consumer channels it names. Its offices do not take walk-in consumer queries.
Support and escalation routes
- Register on Up, view your report and log a dispute against the incorrect item on the same platform.
- If you have not had an answer after 20 business days, follow up on WhatsApp +27 79 127 4906.
Before you share your ID number, check that the site is up.experian.co.za or experian.co.za. Our National Credit Regulator contact details page covers the regulator that keeps the bureau register.
Frequently asked questions
How do I log in to Compuscan?
You cannot. The Compuscan login sites no longer work. Log in on Experian’s free Up platform at up.experian.co.za to see your credit report.
What is the Compuscan contact number now?
Compuscan queries go to Experian. Consumers use WhatsApp +27 79 127 4906. Experian’s head offices are on 011 799 3400 (Johannesburg) and 021 888 6000 (Stellenbosch).
How do I dispute an old Compuscan listing?
Log the dispute on up.experian.co.za. Experian says it has 20 business days to investigate and respond.
Can I visit an Experian office about my Compuscan report?
No. Experian says on-site consumer enquiries are not available at any of its offices. Use Up or WhatsApp.
How do I get my free Compuscan credit report?
On Up at up.experian.co.za. The National Credit Act gives everyone a free credit report once a year, and Up is free to use.
Sources
- experian.co.za: contact us, consumer page and the newsroom item “Experian SA acquires Compuscan and Scoresharp”, read 16 September 2026
- ncr.org.za: registered and voluntarily cancelled credit bureau registers, searched 16 September 2026
- experian.co.za/contact-us: consumer WhatsApp line, Up platform and head office numbers rechecked, read 26 September 2026
- ccv2.compuscan.co.za, cc.compuscan.co.za and www.compuscan.co.za: checked 26 September 2026 (no longer resolving or returning a server error)