Government · Complaint & ombud
National Credit Regulator Contact Details
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The National Credit Regulator’s call centre is 0860 627 627 and its reception is 011 554 2700. Complaints go to complaints@ncr.org.za and general enquiries to info@ncr.org.za. The offices are in 15th Road, Randjespark, Midrand. We read these details on ncr.org.za on 23 September 2026.
National Credit Regulator contact number
| Call centre | 0860 627 627 |
| Reception | 011 554 2700 |
| Complaints | complaints@ncr.org.za, 0860 627 627 or 011 554 2700 |
| General enquiries | info@ncr.org.za, 011 554 2727 |
| Media | media@ncr.org.za, 011 554 2615 |
| Workshops and exhibitions | workshops@ncr.org.za |
| Office hours | Monday to Thursday 08:00 to 17:00; Friday 08:00 to 16:30 |
| Head office | 127 – 15th Road, Randjespark, Midrand, 1683 |
| Call centre, complaints and investigations | 232 – 15th Road, Randjespark, Midrand, 1683 |
| Fraud and corruption hotline | KPMG Ethics Line, 0800 20 53 17 (toll free) |
Department contacts
The NCR publishes a circular with the mailboxes and numbers for each department, and asks that queries go to the dedicated address rather than to individual officials. The dedicated channels are:
| Department or service | Phone | |
|---|---|---|
| Registrations: contact changes, voluntary cancellation, annual renewal | registrations@ncr.org.za | 011 554 2614 or 011 554 2619 |
| Credit provider compliance and report submissions | submissions@ncr.org.za | 060 754 7038, 060 754 7180, 060 754 7167 or 067 970 1002 |
| Alternative dispute resolution agents | adra@ncr.org.za | As above |
| Investigations and enforcement, general enquiries | iedcomplaints@ncr.org.za | 011 554 2600 |
| Litigation and Tribunal matters | litigation@ncr.org.za | 011 554 2600 |
| DebtHelp System status code updates | dhsupdates@ncr.org.za | 011 554 2600 |
| Debt counsellor returns, Forms 41 and 42 | dcreturns@ncr.org.za | 011 554 2691 |
The circular is blunt about the rule: if a dedicated mailbox exists, send the query there and not to an official’s own address, or it will not be attended to at all. Individual officials’ addresses are only for escalation once the stated turnaround time has passed.
Lodging a complaint
- Complaints against a credit provider, credit bureau, debt counsellor or payment distribution agent are lodged on Form 29, which is on the NCR’s list of forms.
- Email it to complaints@ncr.org.za, or phone 0860 627 627 to be guided through it.
- The NCR’s stated turnaround is three business days to acknowledge receipt and nine business days to allocate a reference number after assessment.
- Keep the reference number: it is what the call centre works from when you follow up.
The 2025 cyber-attack notice
The NCR still carries a notice on its home page saying it was the victim of a cyber-attack. In its notice of 12 December 2025 it says it isolated affected systems, disabled remote access, brought in independent cybersecurity specialists and notified the authorities, including the Information Regulator, and that its investigation into what data was affected was continuing.
Its advice to the public in that notice matters for anyone contacting it now: treat suspicious emails or messages with extreme caution, do not click unknown or unexpected links, and be wary of unusual communications claiming to be from the NCR. It also suggests applying for free Protective Registration with the Southern African Fraud Prevention Service as a guard against identity fraud. Queries about the incident go to enquiries@ncr.org.za.
The NCR has separately published a circular alerting the industry to a scam website. If a site claiming to be the NCR asks you for money or for card details, stop and check it against the numbers, mailboxes and addresses on this page, all of which come from ncr.org.za itself.
What the NCR does
The NCR administers the National Credit Act. It registers and monitors credit providers, credit bureaus, debt counsellors, payment distribution agents and alternative dispute resolution agents, investigates complaints and takes enforcement action. Its own figures on the site are 8,218 credit providers, 1,586 debt counsellors, 53 credit bureaus, 9 alternative dispute resolution agents and 4 payment distribution agents on the register.
Its departments are complaints, credit bureau compliance, credit provider compliance, debt counselling, debt intervention, education and communication, investigations and enforcement, registrations, and statistics and research. The site also publishes the Act itself, the regulations, forms, guidelines, circulars, the Credit Bureau Monitor and the Consumer Credit Market Report.
Before you call
- Check first whether your problem is with the credit provider itself. The NCR expects you to have raised it with them before it steps in.
- Have the account number, the provider’s name and dates of the disputed transactions in front of you.
- To check that a credit provider or debt counsellor is registered, use the registers on ncr.org.za rather than taking a certificate at face value.
- Report corruption involving the NCR itself on the KPMG Ethics Line, 0800 20 53 17.
Sources
- National Credit Regulator home page and contact details: ncr.org.za (read 23 September 2026)
- NCR Circular 3 of 2025, NCR contact details (read 23 September 2026)
- NCR website notice, Cybersecurity Incident Notification, 12 December 2025 (read 23 September 2026)