Government · Contact details
NCR Contact Details
For NCR contact details, the main NCR contact number is 0860 627 627 for the call centre, while reception is 011 554 2700. The NCR complaints email is complaints@ncr.org.za, general enquiries go to info@ncr.org.za, and the official NCR website is ncr.org.za, not .co.za. The NCR publishes no WhatsApp number. Fraud and corruption can be reported to the KPMG Ethics Line on 0800 20 53 17. The NCR head office is at 127 15th Road, Randjespark, Midrand, 1683.
NCR contact details South Africa
| What you need | Contact |
|---|---|
| Official website | ncr.org.za |
| Call centre | 0860 627 627 |
| Reception | 011 554 2700 |
| Complaints and complaint forms | complaints@ncr.org.za |
| General enquiries | info@ncr.org.za |
| Educational workshops and exhibitions | workshops@ncr.org.za |
| Media | media@ncr.org.za |
| Registration enquiries (credit providers, debt counsellors, bureaus) | registrations@ncr.org.za |
| Fraud and corruption (KPMG Ethics Line, toll-free) | 0800 20 53 17 |
| Office | 127 15th Road, Randjespark, Midrand, 1683 |
| Search a registered credit provider (NCRCP number) | Register of credit providers on ncr.org.za |
| Not published | |
| Hours | Mon to Thu 08:00 to 17:00, Fri 08:00 to 16:30 |
The call centre and reception are the main phone routes for people looking for an NCR support phone number. Use info@ncr.org.za for general enquiries and the dedicated email addresses in the table when your query is about complaints, registration, workshops or media. Every contact detail on this page was read from ncr.org.za and the NCR’s published circulars and forms on 14 and 25 September 2026.
NCR website and contact number
The official NCR website is ncr.org.za. For telephone support, the NCR call centre number is 0860 627 627 and reception is 011 554 2700. General enquiries can be sent to info@ncr.org.za, while complaints use complaints@ncr.org.za.
The website is also where the NCR publishes its registers, complaint information, forms and registration information. If you need to check a registered credit provider, search the register of credit providers on ncr.org.za by the provider’s full name or NCRCP number. NCRCP numbers identify credit providers, while NCRDC numbers identify debt counsellors.
The register shows each registrant’s phone, fax and business premises. Separate NCR registers cover debt counsellors, credit bureaus, payment distribution agents and alternative dispute resolution agents. To find a registered debt counsellor, use the debt counsellor register on ncr.org.za. For the contact routes specifically connected with debt review, see NCR Debt Help contact details.
NCR complaints email and complaints office
The NCR complaints email is complaints@ncr.org.za. The formal complaints route uses the complaint initiation form, Form 29, which is available from the NCR Complaints page. If you are submitting a complaint on somebody else’s behalf, both the complaint initiation form and the consent form must be completed.
The NCR assesses each enquiry under the National Credit Act. Where it identifies an alleged contravention, it captures the complaint, generates a reference number and allocates the matter to an officer. The NCR handles complaints concerning contraventions of the National Credit Act by credit providers, credit bureaus, debt counsellors, payment distribution agents and alternative dispute resolution agents.
Circular 3 of 2025 says emailed enquiries and complaints sent to complaints@ncr.org.za are acknowledged and, after assessment, given a reference number. The circular lists turnaround times of 3 and 9 business days for these steps. The NCR Complaints page also links to brochures explaining who may complain, the complaints the NCR can handle and matters that fall outside its mandate.
NCR email addresses for forms and enquiries
The correct NCR email address depends on what you are submitting. The NCR’s circular asks people to use its dedicated mailboxes instead of individual officials’ addresses and warns that emails sent to personal addresses where a dedicated mailbox exists will not be attended to.
- Complaint initiation form (Form 29) and consent form: complaints@ncr.org.za
- Registration queries, contact detail changes, renewals, cancellations and certificates: registrations@ncr.org.za
- Debt counsellors’ Form 41 and 42 returns: DCreturns@ncr.org.za
- Debt Help System status code updates: DHSupdates@ncr.org.za
- Credit provider report submissions: Submissions@ncr.org.za; alternative dispute resolution agents: adra@ncr.org.za
- Formal investigations: IEdcomplaints@ncr.org.za; matters before the National Consumer Tribunal: Litigation@ncr.org.za
The NCR’s List of Forms includes Form 2 for credit provider registration, Form 4 for debt counsellors, Form 5 for credit bureaus, Form 16 for an application for debt review and Form 19 for a clearance certificate. General enquiries that do not belong in one of the dedicated submission channels can be sent to info@ncr.org.za.
NCR registration contact details
For NCR registration enquiries involving credit providers, debt counsellors or bureaus, use registrations@ncr.org.za. The same dedicated mailbox is listed for registration queries, changes to contact details, renewals, cancellations and certificates.
The NCR registration pages also contain the relevant application forms and fee information. Form 2 is the credit provider registration form, Form 4 is for debt counsellor registration and Form 5 is for credit bureau registration. Applicants should use the dedicated registration route rather than sending registration matters to an individual official’s email address.
NCR banking details and registration payments
NCR registration fees are paid into the NCR’s bank account. The banking details are published on the NCR’s “Annexure: Confirmation of payment of fees” form on ncr.org.za, which applicants attach to a credit provider registration. The account number is not reprinted here because copied account numbers are used in payment scams.
For the payment reference, use your ID or passport number if you are applying as a natural person, or your company registration number if you are applying as a juristic person. The payment form is dated 2017, so confirm the NCR banking details before paying by contacting reception on 011 554 2700 or registration enquiries at registrations@ncr.org.za.
The NCR registration pages list a non-refundable application fee of R550 and a branch fee of R250 per location. Debt counsellors pay an initial registration fee of R500, while credit providers pay a fee based on their total principal debt. These fees apply to businesses and individuals registering with the NCR.
NCR address, opening times and head office
The NCR address is 127 15th Road, Randjespark, Midrand, 1683. Its published hours are Mon to Thu 08:00 to 17:00, Fri 08:00 to 16:30. Since 18 July 2025, all NCR operations have run from this Midrand head office.
The NCR’s contacts page says operations at its former premises, 232 15th Road, Randjespark, stopped on 18 July 2025. Some NCR pages still show the old address for the call centre, complaints and investigations, so use 127 15th Road, Randjespark, Midrand, 1683 if you need to visit in person.
The NCR lists no regional or provincial offices of its own. There is no NCR branch in Cape Town, Johannesburg, Pretoria, Polokwane, Pietermaritzburg, Springs or Botshabelo. The NCR website does, however, link to provincial consumer affairs departments. Those are separate provincial government offices rather than NCR branches, and the NCR page listing them is old, so confirm the details before visiting.
- Western Cape: 021 483 5133 or 080 000 7081
- Gauteng: 011 355 8006
- Limpopo: 015 293 8542
- KwaZulu-Natal: 033 264 2500
- Eastern Cape: 086 000 7255
- Northern Cape: 053 839 4000
- Mpumalanga: 013 766 4802
- North West: 018 387 7872
NCR fraud line, WhatsApp and cyber-attack notice
For fraud and corruption, the NCR lists the KPMG Ethics Line on 0800 20 53 17 and describes it as toll-free. The NCR publishes no WhatsApp number, so a WhatsApp contact claiming to represent the NCR should not be treated as an official published NCR contact route.
On 12 December 2025, the NCR published a Cybersecurity Incident Notification saying it had been the victim of a cyber-attack that disrupted some systems and that it was investigating whether personal information had been affected. The notice urged the public to be cautious of suspicious emails, unknown links and unusual messages claiming to be from the NCR, and to consider free Protective Registration with the Southern African Fraud Prevention Service.
For queries about that incident, the NCR notice gives Enquiries@ncr.org.za. Because the NCR publishes no WhatsApp number, check messages asking you to pay the NCR or share personal information against the contact details on ncr.org.za before acting. Fraud or corruption can be reported through 0800 20 53 17.
Frequently asked questions
What is the NCR contact number?
The NCR call centre number is 0860 627 627. Reception is available on 011 554 2700.
What is the NCR website?
The official NCR website is ncr.org.za, not ncr.co.za. The site contains NCR registers, complaint information, registration pages and forms.
What is the NCR complaints email?
The NCR complaints email is complaints@ncr.org.za. Form 29 and the consent form, where required, are sent to this complaints address.
What is the NCR email address for general enquiries?
General NCR enquiries go to info@ncr.org.za. Use a dedicated mailbox instead when your matter concerns complaints, registration, reports or another submission type listed by the NCR.
What are the NCR opening times?
The published NCR hours are Mon to Thu 08:00 to 17:00, Fri 08:00 to 16:30.
Where is the NCR complaints office?
The NCR lists its head office at 127 15th Road, Randjespark, Midrand, 1683. It lists no regional or provincial NCR offices of its own.
Does the NCR have an office in Cape Town or Johannesburg?
No. The NCR lists only its head office at 127 15th Road, Randjespark, Midrand, 1683. Provincial consumer affairs departments listed by the NCR are separate provincial government offices, not NCR branches.
How do I check if a credit provider is registered?
Search the NCR register of credit providers on ncr.org.za by full name or NCRCP number. The register shows each registrant’s phone, fax and business premises.
Does the NCR have a WhatsApp number?
No. The NCR does not publish a WhatsApp number.
Sources
- NCR home page, Contacts page and Complaints department page, ncr.org.za, read 14 September 2026
- NCR Circular 3 of 2025, “NCR Updated Contact Details”, ncr.org.za, read 14 September 2026
- NCR registration pages, List of Forms and “Annexure: Confirmation of payment of fees”, ncr.org.za, read 14 September 2026
- NCR Cybersecurity Incident Notification, 12 December 2025, ncr.org.za, read 14 September 2026
- NCR home page, Contacts page, Provincial Consumer Affairs Department page and register of credit providers, ncr.org.za, read 25 September 2026