Banking & Finance · Contact details
Experian Contact Details
The Experian South Africa contact number is 011 799 3400, its Johannesburg head office, with its Stellenbosch head office on 021 888 6000. For consumer queries, Experian lists WhatsApp +27 79 127 4906 and its Up platform at up.experian.co.za, where you get your free credit report and log disputes. Experian does not publish an email address or postal address for credit report disputes: its contact and consumer pages send all disputes through Up. Experian also says on-site consumer enquiries are not available at any of its offices. Every detail below was read from experian.co.za and Experian’s privacy notice on 14 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Consumer queries (WhatsApp) | +27 79 127 4906 |
| Free credit report, queries and disputes | up.experian.co.za (chatbot: Ed) |
| Johannesburg head office | 011 799 3400, Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston, Sandton |
| Stellenbosch head office | 021 888 6000, Experian House, 3 Neutron Avenue, Techno Park |
| Durban sales office | 011 799 3400, Umhlanga Ridge |
| Privacy and personal information requests | informationofficerafrica@experian.com |
| Escalation of privacy complaints (General Counsel) | africalegal@experian.com |
Experian’s contact page gives its Durban sales office the same number as Johannesburg, 011 799 3400, and names both Johannesburg and Stellenbosch as head offices; its privacy notice describes this as a dual head office. The office numbers are for general and business calls. For your own credit report, Experian directs you to WhatsApp or Up.
Experian free credit report
Experian’s free credit report is on Up, powered by Experian, a web app at up.experian.co.za. Register with your details and you can view your credit report, which Experian says updates daily, along with your credit score, credit history, current payments and balances, a budgeting tool and educational content, all at no cost. The National Credit Act entitles you to one free credit report a year from each credit bureau, but Experian says Up lets you view your report as many times as you like for free. Experian encourages consumers to check their report regularly, both to make sure the information is accurate and to spot signs of identity fraud early.
How to dispute information with Experian
- Register or log in at up.experian.co.za. Experian’s “Log a Dispute” link goes to the Up registration page.
- Check your credit report and find the listing you believe is wrong.
- Use the dispute function on Up to submit your dispute, with any supporting details.
- Experian has 20 business days to investigate and respond.
For help with the process, chat to Ed, Experian’s chatbot on Up, or send a WhatsApp to +27 79 127 4906. Experian’s privacy notice explains why a dispute can take the full investigation period: information reported under the National Credit Act comes from credit and service providers, and Experian cannot change it unless the provider confirms it is wrong or inaccurate. Credit report disputes are handled under the National Credit Act dispute process, not through the privacy rights process.
Experian email address for disputes
Experian does not list an email address for credit report disputes. The email address in its privacy notice, informationofficerafrica@experian.com, is for exercising privacy rights under data protection law, such as access, objection or deletion requests about personal information. The notice says requests about credit bureau information should instead use the consumer dispute process, and specifically that to dispute credit bureau information you should go to Up and use its dispute function. Sending a credit listing dispute to the privacy mailbox is therefore likely to be redirected rather than investigated.
Experian dispute address by mail
Experian South Africa does not publish a postal address for disputes, and it says consumer enquiries are not handled on site at any of its offices, so posting or delivering a dispute to Ballyoaks Office Park or Experian House is not a published route. If you cannot use the web app, send a WhatsApp to +27 79 127 4906 for help. Experian operates separately in many countries, so a dispute mailing address you find online may belong to Experian in another country rather than Experian South Africa.
If your dispute is not resolved
Experian’s privacy notice says it is a member of the Credit Bureau Association and bound by its code of conduct, so you can contact the association through cba.co.za if you are not satisfied with the outcome. Privacy complaints can be escalated to Experian’s General Counsel at africalegal@experian.com and then to the Information Regulator. For complaints that a credit bureau has broken the National Credit Act, the National Credit Regulator handles consumer complaints on 0860 627 627.
Sources
- Experian South Africa Contact us page, experian.co.za/contact-us, read 14 September 2026
- Experian South Africa Consumer page (Up, free credit report, disputes), experian.co.za/consumer, read 14 September 2026
- Experian South Africa External Privacy Notice, version 5.1, experian.co.za, read 14 September 2026