FASTA Loans Contact Details

FASTA loans does not publish a customer contact number or a WhatsApp number. Its FAQ says customer services are available through the self-service Customer Support Portal: click Support on fasta.co.za, weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. FASTA’s published email addresses are Collections@fasta.co.za if you cannot make a payment and fraud@fasta.co.za for fraud. For credit protection insurance claims, the only phone number FASTA lists belongs to its claims administrator, Monitor Administrators, on 031 812 2044. Every detail below was read from FASTA’s home page and FAQs on fasta.co.za on 14 September 2026.

Official contact details

What you need	Contact
Customer services, complaints, personal or debit order changes	Customer Support Portal: click “Support” on fasta.co.za
Struggling to make a payment	Collections@fasta.co.za
Fraud or a suspicious email, SMS or call	fraud@fasta.co.za
Credit protection insurance claims (Monitor Administrators)	031 812 2044, fasta@monitorsa.co.za
Statements, settlement and paid-up letters	My loans, after logging in on fasta.co.za
Address	2nd Floor, 33 Bree Street, Cape Town, 8001
Support portal hours	Weekdays 08:00 to 17:00, Saturdays 08:00 to 12:00, closed Sundays and public holidays

Is there a FASTA loans contact number or WhatsApp number?

No. FASTA’s “How do I contact FASTA?” FAQ names only the Customer Support Portal, and no phone or WhatsApp number for FASTA itself appears on its home page or FAQs. The website also has a chat window, the Fasta Assistant, which greets you when you open the site. The one telephone number in FASTA’s FAQs, 031 812 2044, is for Monitor Administrators and only handles credit protection insurance claims, so it cannot help with applications, payments or account changes. Be careful of any “FASTA” number or WhatsApp contact you find elsewhere asking for your banking details, PIN or an upfront payment.

FASTA loans email addresses

• Collections@fasta.co.za: FASTA’s FAQ says to email the Collections team if you do not think you can make your next payment.
• fraud@fasta.co.za: email this straight away if you see activity on your FASTA account that you did not make, and forward any suspicious email or SMS claiming to be from FASTA here, without clicking links or opening attachments.
• fasta@monitorsa.co.za: Monitor Administrators, for credit protection insurance claims.

During an application, FASTA may also give you a unique email address, by SMS or on screen, for sending your bank statements. That address is specific to your application and is only for bank-generated PDF statements. For everything else, including proof of payment, FASTA asks you to use the Customer Support Portal.

What the Customer Support Portal handles

FASTA’s FAQs send these requests to the Customer Support Portal: changes to your personal details and contact information, changed debit order details, sending proof of a manual payment, asking for a payment link, cancelling a cash loan, and complaints about service. You do not need to contact FASTA to cancel an application that is still in progress: it is cancelled automatically after 7 days if you do not finish it, or when you start a new application.

Self-service on fasta.co.za

• Payment dates: log in, open My loans, choose the Open tab, open the loan and click “Payment schedule”. FASTA says payment dates cannot currently be changed, and it may collect earlier if your bank statements show your salary arrives earlier than the date you gave.
• Manual payments: the “Manual Payment” option on your open loan shows your loan reference and FASTA’s banking details; FASTA recommends “Pay with Instant EFT”, which reflects immediately.
• Statements: FASTA does not send statements; view them under My loans.
• Settlement letter: click “Generate Settlement Letter” on your open loan, wait for it to change to “Download Settlement Letter”, and pay the settlement amount, not the on-screen balance, which may exclude that month’s service fee.
• Paid-up letter: on the Paid tab, click “Download Paid Up Letter”.
• Password reset: click Login, then “Forgot Password”, enter your ID number (your username) and choose to receive the link by email or SMS.

Applying for a FASTA loan

FASTA offers FASTACash loans of up to R15,000, paid into your bank account and repaid over 1 to 6 monthly instalments. Applications are fully online and self-service. FASTA’s FAQ says you need a valid South African ID number, to be 18 or older, a minimum monthly salary of R6,000 for the last 3 months, a bank account in your name, and a valid email address and mobile number. You will verify your income with 3 months’ bank statements, complete a Face ID check of about 10 seconds, and approve every DebiCheck mandate in your banking app; the loan cannot be paid out until all mandates are authorised. FASTA says payouts reflect within a minute or two, including on weekends and public holidays. If you are declined, FASTA suggests waiting 30 days before applying again.

FASTA’s home page gives this representative example: borrowing R15,000 over 6 months at an annual interest rate linked to prime (28.75%), with an initiation fee of R1,207.50, a monthly service fee of R69 and credit protection insurance of R68.48 a month, has a maximum APR of 123% and a total repayable of R18,418.25.

Credit protection insurance claims

FASTA requires credit protection insurance, provided through African Unity Life and Aspis, to settle your loan if you die, become disabled or are retrenched. Claims must be reported to the administrator as soon as possible, and within 6 months of the event, on 031 812 2044 or fasta@monitorsa.co.za. You may use your own equivalent cover instead, but FASTA asks for proof within 5 working days of payout to remove its charge.

FASTA complaints

Log a complaint through Support on fasta.co.za. If you are not satisfied with FASTA’s response, its FAQ refers you to the National Credit Regulator on 011 554 2600 or 0860 627 627, info@ncr.org.za, and the National Financial Ombud Scheme on 0860 800 900, info@nfosa.co.za or nfosa.co.za. If your identity has been compromised, FASTA recommends contacting the South African Fraud Prevention Service at safps.org.za. FASTA is a registered credit provider, NCRCP10591.

Sources

• FASTA FAQs (contact, account info, fraud, complaints, credit protection insurance), fasta.co.za/faqs, read 14 September 2026
• FASTA home page (representative example, address, registration), fasta.co.za, read 14 September 2026