FASTA Contact Details

FASTA does not publish a customer service phone number. The FASTA “number” you are looking for is really the FASTA Customer Support Portal on www.fasta.co.za: click Support to open a support ticket, weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00, closed on Sundays and public holidays. FASTA’s published email addresses are Collections@fasta.co.za for payment difficulties and fraud@fasta.co.za for fraud. FASTA’s office is at 2nd Floor, 33 Bree Street, Cape Town, 8001. Every detail below was read from fasta.co.za, including its FAQs and Support portal, on 16 September 2026.

FASTA contact details at a glance

Channel	Details
Website	www.fasta.co.za
Customer Support Portal	Support link on fasta.co.za; Mon to Fri 08:00 to 17:00, Sat 08:00 to 12:00
Customer service phone number	Not published
Collections (cannot make a payment)	Collections@fasta.co.za
Fraud	fraud@fasta.co.za
Credit protection insurance claims	Monitor Administrators, 031 812 2044, fasta@monitorsa.co.za
Chat	Fasta Assistant on the website
Office	2nd Floor, 33 Bree Street, Cape Town, 8001

FASTA customer service number

FASTA’s FAQ “How do I contact FASTA?” says its Customer Services Team is available through the self-service Customer Support Portal on www.fasta.co.za, not by phone. The only telephone number on FASTA’s FAQs, 031 812 2044, belongs to Monitor Administrators and is only for credit protection insurance claims after a death, disability or retrenchment; it cannot help with applications, payments or your account. If someone calls you claiming to be FASTA, or you find a “FASTA number” on social media, FASTA’s advice is not to respond, click links or open attachments, and to forward suspicious emails or SMSes to fraud@fasta.co.za.

How the FASTA Customer Support Portal works

When you click Support on fasta.co.za, a Support portal window opens where you create a new ticket by choosing a category and describing your query. For people who are not logged in, the categories cover how to apply, not receiving the OTP, struggling to apply, and Other. FASTA says that being logged in when you send a support message results in a more timely response, and it points out that the portal is not an instant message service: its Support Desk replies as soon as possible. For a quick answer, FASTA suggests its FAQs first, and the website also has a chat window, the Fasta Assistant.

FASTA’s FAQs send these requests to the Customer Support Portal: updating your personal details and contact information, changing your debit order details, sending proof of a manual payment, asking for a payment link, cancelling a cash loan, and service complaints.

Logging in to fasta.co.za

• Username: your ID number is your username.
• OTP: FASTA sends a one-time PIN to the email address on your profile, and you can choose to have it sent to your linked cellphone number instead.
• Forgot password: enter your ID number and choose whether to receive the reset link by email or SMS.
• After logging in: the menu includes My loans, My Offers, Profile and Settings, where you can view payment schedules, make a manual payment, and download settlement and paid-up letters.

Payments, collections and fraud

If you do not think you can make your next payment, FASTA’s FAQ says to email its Collections team at Collections@fasta.co.za. To pay manually, open your loan under My loans, choose Manual Payment for the banking details and your reference, and send proof of payment through the Customer Support Portal; FASTA recommends its Pay with Instant EFT option, which reflects immediately. If you notice a transaction on your FASTA account that you did not make, email fraud@fasta.co.za immediately.

Applications you do not need to call about

You do not have to contact FASTA to cancel an application that is still in progress: FASTA’s FAQ says it is cancelled automatically after 7 days if you do not complete it, or as soon as you start a new application. If your application was declined, FASTA explains that its assessment showed you may struggle with another instalment, and it suggests waiting 30 days before applying again, because multiple credit bureau enquiries in a short time can hurt your credit score.

About FASTA

FASTA is an online lender that says it pays out even when banks are closed, including weekends and public holidays, and its site offers cash loans and a Build your Credit product. FASTA is a registered credit provider (NCRCP10591) and its website footer carries a “Member of NCR accredited” badge. For complaints FASTA does not resolve, its FAQ refers you to the National Credit Regulator and the National Financial Ombud Scheme.

Sources

• FASTA FAQs, fasta.co.za/faqs, read 16 September 2026
• FASTA Support portal and login windows, and website footer, fasta.co.za, read 16 September 2026