FASTA publishes no general customer service telephone number and no general email address. It directs queries to its FAQs, and for a lender that operates entirely online with instant decisions, that is consistent rather than evasive — but it does mean the useful contact routes are not on a contact page at all. They are buried inside individual FAQ answers, and there are three worth knowing before you need them: a collections mailbox, a fraud mailbox, and a completely separate administrator who handles credit protection insurance claims. That last one carries a six-month deadline. FASTA also publishes an unusually complete escalation ladder, naming the regulator, the ombud and the fraud prevention service with full contact details for each. All of it comes from FASTA’s own site.
Official contact channels
- Collections: [email protected] — the route FASTA gives for payment and arrears queries
- Fraud and suspicious activity: [email protected]
- Credit protection insurance claims: Monitor Administrators on 031 812 2044, or [email protected]
- General queries: the FAQs on fasta.co.za, which FASTA names as the route
- Account self-service: log in for settlement letters, paid-up letters and application status
- General telephone number: none published
FASTA warns that if you receive a suspicious email, SMS or call from someone claiming to be FASTA, you should not respond, click links or open attachments — forward it to [email protected] and delete it. Since the company publishes no general phone number, an unsolicited call claiming to be FASTA is worth treating with particular suspicion.
What this organisation provides
FASTA is a South African online short-term lender offering credit of up to R15 000, repayable over one to six monthly instalments. It advertises instant decisions and payout in seconds once approved, including at weekends and on public holidays when banks are closed. It also offers credit at checkout through retail partners. The legal identity published on its site is a registered credit provider under NCRCP10591, and it displays NCR and industry accreditation on its footer. Because everything runs online, the identity and affordability checks are done digitally — which is why a Face ID check and bank statement submission feature so heavily in its own FAQ list.
Address and operating information
- Address: 2nd Floor, 33 Bree Street, Cape Town, 8001
- Service availability: applications are handled online 24 hours a day, including weekends and public holidays
FASTA publishes no office hours, which follows from having no telephone line. The Bree Street address is a corporate office rather than a branch, and there is no walk-in lending counter. Email is the only written route, and there is no published response time.
Support and escalation routes
FASTA names three external bodies with full contact details, which is more than most lenders publish. Use them in this order, after its own mailboxes.
- National Credit Regulator: 011 554 2600 or 0860 627 627, fax 011 484 6122, [email protected], at 127 15th Road, Randjespark, Midrand — for credit conduct complaints.
- National Financial Ombud Scheme: 0860 800 900, WhatsApp +27 66 273 0157, [email protected], nfosa.co.za — for an unresolved dispute.
- Southern African Fraud Prevention Service: [email protected], safps.org.za — FASTA recommends contacting them if your identity has been used fraudulently.
- Raise the matter with FASTA first, in writing, and keep the sent message. With no phone line, email is the only evidence you will have.
Sources
The email addresses, administrator telephone number, address, credit provider registration and escalation contacts on this page were read from FASTA’s own website at fasta.co.za on 30 August 2026, including its FAQ pages where the mailboxes are published. Nothing has been inferred or taken from a directory. FASTA publishes no general customer service telephone number, and this page does not supply one.