Banking & Finance · Contact details
FASTA Contact Details
FASTA does not publish a customer service phone number, and it has no WhatsApp number or toll-free number either. The FASTA “number” you are looking for is really the FASTA Customer Support Portal on www.fasta.co.za: click Support to open a support ticket, weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00, closed on Sundays and public holidays. FASTA’s published email addresses are Collections@fasta.co.za for payment difficulties and fraud@fasta.co.za for fraud. FASTA’s office is at 2nd Floor, 33 Bree Street, Cape Town, 8001. Every detail below was read from fasta.co.za, including its FAQs and Support portal, on 16 September 2026, and the FAQs were checked again on 4 October 2026.
FASTA contact details at a glance
| Channel | Details |
|---|---|
| Customer Support Portal | Support link on fasta.co.za; Mon to Fri 08:00 to 17:00, Sat 08:00 to 12:00 |
| Customer service phone number | Not published |
| Chat | Fasta Assistant on the website |
| Collections (cannot make a payment) | Collections@fasta.co.za |
| Fraud | fraud@fasta.co.za |
| Credit protection insurance claims | Monitor Administrators, 031 812 2044, fasta@monitorsa.co.za |
| Website | www.fasta.co.za |
| Office | 2nd Floor, 33 Bree Street, Cape Town, 8001 |
FASTA contact number: why there is none
FASTA’s FAQ “How do I contact FASTA?” says its Customer Services Team is available through the self-service Customer Support Portal on www.fasta.co.za, not by phone. The only telephone number on FASTA’s FAQs, 031 812 2044, belongs to Monitor Administrators and is only for credit protection insurance claims after a death, disability or retrenchment; it cannot help with applications, payments or your account. The same FAQs give no toll-free number, so there is no free FASTA line to try instead.
FASTA WhatsApp number
FASTA does not publish a WhatsApp number. Its contact FAQ lists the Customer Support Portal as the way to reach the Customer Services Team, and none of its FAQ answers gives a WhatsApp line for FASTA. The nearest thing to messaging is the Fasta Assistant chat window on the website. If someone calls you claiming to be FASTA, or you find a “FASTA number” on social media, FASTA’s advice is not to respond, click links or open attachments, and to forward suspicious emails or SMSes to fraud@fasta.co.za.
How the FASTA Customer Support Portal works
When you click Support on fasta.co.za, a Support portal window opens where you create a new ticket by choosing a category and describing your query. For people who are not logged in, the categories cover how to apply, not receiving the OTP, struggling to apply, and Other. FASTA says that being logged in when you send a support message results in a more timely response, and it points out that the portal is not an instant message service: its Support Desk replies as soon as possible. For a quick answer, FASTA suggests its FAQs first, and the website also has a chat window, the Fasta Assistant.
The portal keeps office hours. Tickets are attended to on weekdays from 08:00 to 17:00 and on Saturdays from 08:00 to 12:00, and the team is closed on Sundays and public holidays, so a ticket sent on a Saturday afternoon may only be answered on the next working day.
What to send through the portal
FASTA’s FAQs send these requests to the Customer Support Portal: updating your personal details and contact information, changing your debit order details, sending proof of a manual payment, asking for a payment link, cancelling a cash loan, and service complaints.
Logging in on www.fasta.co.za
- Username: your ID number is your username.
- OTP: FASTA sends a one-time PIN to the email address on your profile, and you can choose to have it sent to your linked cellphone number instead.
- Forgot password: enter your ID number and choose whether to receive the reset link by email or SMS.
- After logging in: the menu includes My loans, My Offers, Profile and Settings, where you can view payment schedules, make a manual payment, and download settlement and paid-up letters.
When to email FASTA instead: collections and fraud
If you do not think you can make your next payment, FASTA’s FAQ says to email its Collections team at Collections@fasta.co.za. To pay manually, open your loan under My loans, choose Manual Payment for the banking details and your reference, and send proof of payment through the Customer Support Portal; FASTA recommends its Pay with Instant EFT option, which reflects immediately. If you notice a transaction on your FASTA account that you did not make, email fraud@fasta.co.za immediately.
Things you do not need to contact FASTA about
You do not have to contact FASTA to cancel an application that is still in progress: FASTA’s FAQ says it is cancelled automatically after 7 days if you do not complete it, or as soon as you start a new application. If your application was declined, FASTA explains that its assessment showed you may struggle with another instalment, and it suggests waiting 30 days before applying again, because multiple credit bureau enquiries in a short time can hurt your credit score.
About FASTA
FASTA is an online lender that says it pays out even when banks are closed, including weekends and public holidays, and its site offers cash loans and a Build your Credit product. FASTA is a registered credit provider (NCRCP10591) and its website footer carries a “Member of NCR accredited” badge.
Frequently asked questions
What is the FASTA contact number?
FASTA does not publish one. Customer service is through Support on www.fasta.co.za. The number 031 812 2044 is Monitor Administrators and is only for credit protection insurance claims.
Does FASTA have a WhatsApp number?
No WhatsApp number for FASTA appears in its FAQs. Use the Customer Support Portal or the Fasta Assistant chat on the website.
Is there a FASTA toll free number?
No. FASTA’s FAQs list no toll-free number.
What is the FASTA email address?
Collections@fasta.co.za is for payment difficulties and fraud@fasta.co.za is for fraud. Other queries go through the Customer Support Portal.
What is the FASTA website?
The FASTA website is www.fasta.co.za. Login and Support are both on that site.
Sources
- FASTA FAQs, fasta.co.za/faqs, read 16 September 2026
- FASTA Support portal and login windows, and website footer, fasta.co.za, read 16 September 2026
- FASTA FAQs, fasta.co.za/faqs (answers loaded from api.fasta.co.za/companyinformation/faq), read 4 October 2026