Banking & Finance · Contact details
Experian Credit Score Contact Details
Experian is a registered credit bureau. It does not lend money or decide whether you get credit; it holds the record that lenders read. Its free consumer service, Up, is where you check your Experian credit score and report and lodge a dispute. This page covers how to get the score, what to do if it looks wrong, and how to reach Experian about it. Details were read from experian.co.za and the National Credit Regulator register on 14 September 2026.
ContactDetails.co.za is independent and cannot see your credit record. For Experian South Africa as a company, see Experian contact details.
Official provider route
| What it is for | Contact |
|---|---|
| Free credit report and score, and disputes | up.experian.co.za |
| Experian consumer WhatsApp | +27 79 127 4906 |
| Consumer line on the NCR register | 086 110 5665 |
| Consumer email on the NCR register | EZA.consumer@experian.com |
| Business queries only | servicedesksouthafrica@experian.com |
Experian’s contact page warns that it cannot answer personal credit report queries sent through its business feedback forms. Use Up, its chatbot Ed, or the WhatsApp number instead. The National Credit Regulator lists Experian South Africa (Pty) Ltd as registered credit bureau NCRCB16, at Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston.
Product or service support
Up is a web app rather than a download. After registering you can:
- view your Experian credit report and score on one dashboard
- see your credit history, current payments and balances
- use a budgeting tool
- log and track a dispute
Your score is Experian’s own. TransUnion, XDS and other bureaus calculate theirs from their own records, so a different number from another bureau is normal and not by itself an error.
Eligibility, account or policy requirements
- Cost: Experian points out that the National Credit Act entitles you to one free credit report a year from each bureau. On Up you can view your report as often as you like at no cost.
- Disputes: you have the right to challenge information you believe is incorrect. Experian says it has 20 business days to investigate and respond.
- Identity fraud: Experian’s research found it takes an average of 292 days for people to discover their information has been used fraudulently, which is why it recommends checking your report regularly.
Escalation route
- Log the dispute on Up and keep the reference.
- If the listing came from a lender, contact that lender too, quoting your dispute reference.
- If there is no satisfactory answer after 20 business days, go to the National Financial Ombud Scheme, which now handles credit information complaints, on 0860 800 900 or info@nfosa.co.za.
You do not need to pay a “credit clearing” service to lodge a dispute: Experian handles disputes free of charge on Up.
Sources
- experian.co.za consumer credit report page and contact page, read 14 September 2026
- National Credit Regulator register of credit bureaus, and nfosa.co.za contact page, read 14 September 2026