Banking & Finance · Contact details
ClearScore Contact Details
ClearScore has no customer service telephone number in South Africa. It is contacted through the chat in its app and help centre, or by email at help@clearscore.co.za, with complaints going to complaints@clearscore.co.za.
ClearScore contact details at a glance
| Telephone | None published |
|---|---|
| General queries and formal notices | help@clearscore.co.za |
| Complaints | complaints@clearscore.co.za |
| Legal | legal@clearscore.com |
| Chat | In the ClearScore app, and on the right-hand side of help.clearscore.co.za |
| Address for written complaints | Central Office Park No. 2, 257 Jean Avenue, Centurion, Gauteng, 0157 |
| Registered address | Central Office Park No. 4, 257 Jean Avenue, Centurion, Gauteng, 0157 |
| Disputes about your credit report | Chat in the app or on help.clearscore.co.za (no separate disputes email) |
| Company | ClearScore Pty Limited, registration number 2017/063916/07, NCR authorised under NCRCB028 |
| Website | clearscore.com/za, help centre at help.clearscore.co.za |
If a website offers you a “ClearScore contact number”, be suspicious of it. ClearScore publishes no telephone number of its own anywhere on its South African site or in its help centre, so a number presented as theirs is somebody else’s.
There is no ClearScore contact number for Johannesburg either. Its Gauteng office is in Centurion, not Johannesburg, and it takes queries by chat, help@clearscore.co.za or complaints@clearscore.co.za.
How to reach ClearScore
Chat is the route ClearScore points people at first. It sits inside the app and on the help centre pages, and it is the channel its own articles name for queries about incorrect information on a credit report.
Email is the alternative. ClearScore’s terms and conditions name help@clearscore.co.za as the address for formal service of notices and documents as well as for complaints and queries, which makes it the address to use if you need a written record.
Post goes to Central Office Park No. 2, 257 Jean Avenue, Centurion, Gauteng, 0157. That is the address ClearScore’s Making a complaint article gives for written complaints. Its July 2026 terms and conditions give the registered address as Central Office Park No. 4 at the same street address, so the two ClearScore pages differ on the building number.
Making a complaint
Complaints go through the chat, to complaints@clearscore.co.za, or by letter to the Centurion address.
ClearScore says it aims to reply within 24 to 48 hours with a full explanation. If it cannot resolve the complaint within three working days, it then has 30 days from that point to resolve it.
Quote the email address on your ClearScore account and describe the problem factually. Because there is no telephone channel, the written record is the whole case.
ClearScore credit score range and ratings
ClearScore’s South African score and report are provided by Experian and run from 0 to 740, with 740 the highest. ClearScore groups the scores into five bands:
| ClearScore score | Band |
|---|---|
| 0 to 599 | Let’s start climbing |
| 599 to 615 | Moving on up |
| 616 to 633 | On good ground |
| 634 to 657 | Looking bright |
| 658 to 740 | Soaring high |
What is a good credit score on ClearScore?
The higher bands, from On good ground upwards, are the better ones, and 658 to 740 is the top band. ClearScore says the bands are a guide only: even people with the highest score can be rejected, and lenders usually calculate their own internal score from the underlying credit file.
How accurate is ClearScore in South Africa?
ClearScore partners with Experian, a registered credit bureau (NCRCB16), and the report is built from information supplied by banks and lenders. ClearScore updates the free report and score every week. If something on it is wrong, the fix has to be made on the Experian record.
Credit report problems go to Experian
ClearScore is not a credit bureau. It shows you a report and score supplied by Experian, and it says so in its own help articles.
| Experian South Africa, consumer line | 0861 105 665 |
|---|---|
| Experian South Africa, consumer email | eza.consumer@experian.com |
ClearScore gives those details for a clearance letter, which it cannot issue itself. The same applies to anything that has to be changed at source on the underlying credit record.
How to dispute incorrect information through ClearScore
ClearScore publishes no separate email address for disputes. You raise a dispute with Experian through the ClearScore chat, in the app or on the right-hand side of help.clearscore.co.za. Use the email address registered on your ClearScore account, give your ID number, explain the problem in detail and attach supporting documents.
Experian can take up to 20 business days to resolve a dispute. A bureau dispute marker shows on your file in the meantime, which may affect credit applications.
Debt review entries are a third case again. ClearScore says that if you want to know how long you will remain under debt review, you must contact your own debt counsellor directly, because neither ClearScore nor the bureau decides that.
What ClearScore is and is not
ClearScore describes itself as an intermediary. It shows your credit score and report free, and it presents offers from lenders and partners it works with. It does not lend money itself.
ClearScore loans and offers
ClearScore is an independent credit broker. Its Offers section shows credit cards, loans, car insurance, funeral insurance and debt consolidation from providers, and it earns a commission from the provider. Some loan offers carry a “ClearScore call centre” tag: if you click apply on one of those, an agent calls or WhatsApps you.
Business credit checks
ClearScore does not describe a business credit check product in its South African help centre. It is a personal credit score service: users must be at least 18, have their identity and mobile number verified, and see their own report.
That matters when you are trying to reach someone about a loan or a credit card you applied for through the app. The agreement is with the lender, not with ClearScore, and the lender’s own contact details are the ones that apply.
The service is free with no trial and no card details required, on ClearScore’s own terms. If something asks you to pay ClearScore for your score, it is not ClearScore.
ClearScore UK contact number
The UK service is separate and serves UK accounts, which use Equifax data, not South African accounts. ClearScore UK’s phone line 0207 582 8212 is voicemail only: you leave a message with your query. Its main email is help@clearscore.com and complaints go to complaints@clearscore.com. UK Customer Operations work Monday to Friday and aim to reply within 1 business day.
Before you get in touch
Check the help centre first. It carries answers to the questions people most often write in about, including why a score dropped, when the report updates, and why a score may not show at all.
A missing score is usually a thin credit file rather than a fault. ClearScore explains that with no active accounts the bureau may be unable to verify your identity, and the score shows a question mark.
Use the email address registered on the account when you write in. It is what identifies you, since there is no account number and no telephone verification.
Frequently asked questions
Does ClearScore have a contact number in South Africa?
No. Use the chat in the app or help centre, help@clearscore.co.za, or complaints@clearscore.co.za for complaints.
What is the ClearScore credit score range?
0 to 740, with 740 the highest. The top band, Soaring high, is 658 to 740.
How do I dispute something on my ClearScore report?
Raise the dispute with Experian through the ClearScore chat. Experian can take up to 20 business days to resolve it. Experian’s consumer line is 0861 105 665.
What is the ClearScore UK contact number?
0207 582 8212, a voicemail line for UK accounts only. The UK email is help@clearscore.com.
Where is ClearScore’s office in South Africa?
Written complaints go to Central Office Park No. 2, 257 Jean Avenue, Centurion, Gauteng, 0157.
Sources
- ClearScore South Africa, clearscore.com/za, the site footer with the company name, NCR registration and the Get in touch link (read 23 September 2026)
- ClearScore help centre, help.clearscore.co.za, the Making a complaint article with the complaint channels and timeframes, the Clearance letters article with the Experian contact details, and the terms and conditions naming help@clearscore.co.za (read 23 September 2026)
- ClearScore help centre, help.clearscore.co.za, Making a complaint article (updated 24 September 2026) for the Centurion complaints address, and The ClearScore Cup terms and conditions for the registered address and registration number (read 25 September 2026)
- ClearScore help centre, help.clearscore.co.za, Understanding your credit score, Where your score and report come from, and About ClearScore, for the score range, bands, Experian partnership and weekly updates (read 25 September 2026)
- ClearScore help centre, help.clearscore.co.za, Raising a dispute and Your Offers, for disputes and loan offers (read 25 September 2026)
- ClearScore UK help centre, help.clearscore.com, Contacting ClearScore, for the UK voicemail line and emails (read 25 September 2026)