Business · Contact details
Afiswitch Contact Details
The Afiswitch contact number is +27 (0)12 679 2900 for general, technical and billing enquiries, and its share-call line is 0861 234 7948, which Afiswitch writes as “0861 AFISWITCH (0861 234 7948)”. Queries go by email to enquiries@afiswitch.com; privacy and POPIA matters go to informationofficer@afiswitch.com. Afiswitch runs automated electronic criminal record checks in South Africa.
Afiswitch does not process unauthorised payment requests and does not ask for sensitive identity documents over unverified channels. Always verify bank details directly with your financial institution before making any payments. For more on protecting your details, see our guide to avoiding a change of banking details scam.
Afiswitch contact details at a glance
| Issue | Channel | Details |
|---|---|---|
| General and technical enquiries | Phone / email | +27 (0)12 679 2900 or enquiries@afiswitch.com |
| National share-call line | Phone | 0861 234 7948 |
| POPIA and privacy concerns | informationofficer@afiswitch.com | |
| Walk-in office | Centurion | Lakefield Office Park, Building A, 272 West Avenue, Centurion, 0157 |
Which Afiswitch route to use for your query
- Fingerprint inquiries and result tracking: use the reference number provided during fingerprint capture to inquire about status updates through your registered agent or corporate account manager.
- Corporate and agent registration: contact enquiries@afiswitch.com for registration, onboarding and software integration setup.
- Billing and account help: contact the accounts department via the main line at +27 (0)12 679 2900.
- Result authentication: validate official reports on the official web portal under the result authentication tab using your reference code.
Afiswitch writes the share-call line as “0861 AFISWITCH (0861 234 7948)”, so dialling 0861 234 7948 is the same line written in figures. The Centurion office handles walk-ins for fingerprint-linked queries, and status questions go to the result authentication tab on the official web portal, where a report is validated using the reference code issued during fingerprint capture.
Keep the reference number provided during fingerprint capture and use it for status updates; when you request and record an internal reference number for a complaint, keep the written records of the correspondence too.
Contacting Afiswitch online
The safest online method is the official contact form at www.afiswitch.com/contact-us/, which routes your message to the technical or administrative support queue. Afiswitch does not operate an official public WhatsApp line for general customer inquiries.
- Website: www.afiswitch.com
- General inquiries: enquiries@afiswitch.com
- Share-call call centre: 0861 234 7948 during standard office operating hours
How to complain to Afiswitch
- Contact direct support: raise your concern via enquiries@afiswitch.com or on +27 (0)12 679 2900.
- Keep reference numbers: request and record an internal reference number, and keep written records of all correspondence.
- Formal escalation: if your complaint involves data privacy or the handling of personal biometrics under POPIA, contact the Information Officer at informationofficer@afiswitch.com.
- External dispute resolution: unresolved POPIA disputes may be reported to the South African Information Regulator.
Reporting fraud claiming to be from Afiswitch
- Immediate notice: send full details and documentation to informationofficer@afiswitch.com or call +27 (0)12 679 2900.
- Bank alerts: if payment details were compromised, notify your bank’s fraud hotline immediately to secure your account.
What to have ready before you contact Afiswitch
- Reference numbers: host request references, system reference numbers or transaction IDs.
- Identity documents: South African ID number or passport number as linked to the check.
- Contact details: phone number and business email associated with the inquiry or registered account.
- Proof of payment: transaction slips or invoice references if inquiring about billing or payment confirmation.
For fingerprint inquiries and result tracking, Afiswitch routes status updates through your registered agent or corporate account manager, using the reference number provided during fingerprint capture.
For other verification and financial providers, browse the financial services contact pages, including Alexander Forbes, Allan Gray, Bayport and Boodle.
Frequently asked questions
What is the Afiswitch contact number?
+27 (0)12 679 2900 for general, technical and billing enquiries, or the share-call line 0861 234 7948.
What is the Afiswitch email address?
enquiries@afiswitch.com for general and registration queries, and informationofficer@afiswitch.com for POPIA and privacy matters.
Does Afiswitch have a WhatsApp number?
No. WhatsApp is not listed as an official Afiswitch service channel. Use the phone lines, the contact form at www.afiswitch.com/contact-us/, or email.
How do I check my Afiswitch criminal record check result?
Authenticate the report on the official web portal under the result authentication tab using your reference code, or track status through your registered agent or corporate account manager with the reference number from fingerprint capture.
What should I have ready before contacting Afiswitch?
Your reference number, South African ID or passport number, proof of payment if the query is about billing, and the phone number and email linked to the account.
Sources
- afiswitch.com contact page and portal