Banking & Finance · Contact details
Boodle Contact Details
The Boodle loan contact number is 0861 266 353 (0861 BOODLE). Boodle also provides WhatsApp at 081 713 8111, email at support@boodle.co.za and web chat on boodle.co.za/contact. Boodle quick loans and instant loans are applied for online at www3.boodle.co.za/apply.
Boodle loan contact details
| Channel | Boodle contact detail |
|---|---|
| Call centre | 0861 266 353 (0861 BOODLE) |
| 081 713 8111 | |
| support@boodle.co.za | |
| Web chat | Start chat on boodle.co.za/contact |
| Online loan application | www3.boodle.co.za/apply |
| Registered address | 19 Ameshoff Street, Braamfontein, Johannesburg, 2001 |
| Registration | Registered credit provider NCRCP5361, FSP 50848 |
The contact channels on this page were checked against Boodle’s own contact page and FAQ page on 25 September 2026. Boodle publishes four contact channels: phone, WhatsApp, email and web chat. Third-party directories and planning pages do not serve as proof that contact details remain current. Always verify contact channels on Boodle’s official website before sharing personal identity documents, approving debit order changes or making payments.
Which Boodle contact route should you use?
| Issue / Category | Recommended Contact Route | Primary Channel |
|---|---|---|
| New Loan Applications | Automated online application (SmileDial®) at www3.boodle.co.za/apply | Official Website |
| Help with an application | Call 0861 266 353 or email support@boodle.co.za | Phone / Email |
| Active Loan & Account Queries | Customer support team | Email / Live Chat |
| Repayment & Debit Order Enquiries | Call centre or email support | Phone / Email |
| Settlement figure | Ask the call centre or email support | Phone / Email |
| Credit Bureau & Profile Disputes | Written dispute / Support email | |
| Complaints | Written complaint to support@boodle.co.za (Boodle publishes no separate complaints address) | Email (Written) |
| Fraud & Suspicious Activity | Call 0861 266 353 or email support@boodle.co.za (Boodle publishes no separate fraud line) | Phone / Email |
For a new Boodle loan, the application route is the automated online application. For help with an application, the page directs customers to 0861 266 353 or support@boodle.co.za. Active loan and account queries can go through customer support by email or live chat, while repayment, debit order and settlement queries can be handled through the call centre or email support.
Boodle loan application, amounts and repayment terms
Boodle’s quick, instant and short-term cash loans are applied for online. On boodle.co.za, use the SmileDial to select your amount and click GET CASH NOW, or go straight to www3.boodle.co.za/apply. If you get stuck during the application, Boodle says to call 0861 266 353 or email support@boodle.co.za.
- Loan amounts: new customers may qualify for R500 to R5,000; repeat customers who repaid well can get up to R8,000.
- Repayment term: 1 to 6 months.
- What you need: a valid South African ID, internet banking access, verifiable income for the last 90 days, and you must be 18 or older.
- Payout time: fully automated online applications pay out within 10 minutes of accepting the quote once approved; manually handled applications take up to 2 hours (the team is available 24/7).
- Costs: service fee R60 a month plus VAT; initiation fee R165 plus 10% of the loan above R1,000 plus VAT (capped at 15% of the loan plus VAT); interest 0.17% per day.
- Rules: only one Boodle loan at a time; declined applicants must wait at least 30 days to reapply.
- Payout banks: Absa, Capitec, FNB, RMB, Nedbank, Standard Bank, TymeBank, African Bank, Bidvest Bank, Access Bank and Discovery Bank.
Boodle customer support by phone, WhatsApp, email and web chat
Boodle publishes phone, WhatsApp, email and web chat channels for customer support. The customer support email is support@boodle.co.za, which the current page identifies as the only email address Boodle publishes. Web chat is available from boodle.co.za/contact.
- Official Website: www.boodle.co.za
- Customer Support Email: support@boodle.co.za (the only email address Boodle publishes)
- Live Web Chat: Start chat on boodle.co.za/contact.
- WhatsApp Line: 081 713 8111
- Call Centre Phone Number: 0861 266 353 (0861 BOODLE)
- Interactive Web Chat: Available on boodle.co.za/contact
Official support representatives will never request your banking passwords, card PINs, or One-Time Pins (OTPs) over WhatsApp or email. If you cannot confirm whether a contact method is legitimate, do not transfer money or share confidential information. Use the main helpline on 0861 266 353 or consult your bank to verify active debit order mandates.
Boodle settlement figures, repayments and missed payments
Boodle does not publish an early-settlement or settlement-letter process on its FAQ page. To request a settlement figure, use 0861 266 353 or support@boodle.co.za.
Repayment is by debit order on the date you chose, split in two if the loan is over R5,000. If you miss a payment, Boodle’s collections team arranges a payment arrangement, and a default administration fee of R75 (excl. VAT) a month applies until the account is settled.
Boodle complaints
Boodle does not publish a separate complaints or compliance address. For a complaint about fees, loan terms or service quality, submit the complaint and supporting evidence in writing to support@boodle.co.za and request and keep a written reference number.
For a follow-up on the complaint, use 0861 266 353 and quote the reference number. The main support email and call centre are therefore also the routes listed on the page for written complaints and follow-ups.
Boodle fraud and suspicious activity
Boodle does not publish a separate fraud line. To report an unauthorised loan application, suspicious debit order or suspected identity theft to Boodle, use 0861 266 353 or support@boodle.co.za.
- Report to Boodle: Boodle does not publish a separate fraud line. Call 0861 266 353 or email support@boodle.co.za.
- Notify Your Bank: Contact your bank’s fraud department immediately to dispute unauthorised debit orders or freeze compromised bank accounts.
- Review Fraud Awareness Guides: Learn more about protecting your financial information by reading our guide on the change of banking details scam.
What to prepare before contacting Boodle
The information to prepare depends on the reason for the query. The current page recommends having identification and account information available so that support can identify the loan or payment concerned.
- South African ID Number: For account identification and verification.
- Loan Reference Number: Found in your account profile, SMS notifications, or agreement contract.
- Proof of Payment: Bank-stamped receipts or digital PDF statements if querying payment reflections or early settlements.
- Supporting Documentation: Screenshots showing technical issues or error messages experienced on the website.
Boodle registration and registered address
Boodle (Pty) Ltd shows on its website that it is a registered credit provider (NCRCP5361) and an authorised financial services provider (FSP 50848), company registration number 2010/020539/07. Its registered address is 19 Ameshoff Street, Braamfontein, Johannesburg, 2001.
Other contact resources on this site include Financial Services Contact Pages, Afiswitch Contact Details, Alexander Forbes Contact Details, Allan Gray Contact Details and Bayport Contact Details.
Frequently asked questions
How do I apply for a Boodle loan?
Apply online at www3.boodle.co.za/apply, or use the SmileDial on boodle.co.za and click GET CASH NOW. You need a valid South African ID, internet banking access, verifiable income for the last 90 days, and you must be 18 or older.
How fast does a Boodle loan pay out?
Once approved, fully automated online applications pay out within 10 minutes of accepting the quote. Manually handled applications take up to 2 hours.
How much can I apply for with a Boodle loan?
New customers may qualify for R500 to R5,000. Repeat customers who repaid well can get up to R8,000, with repayment terms of 1 to 6 months.
Is Boodle loans legit?
Boodle (Pty) Ltd shows on its website that it is a registered credit provider (NCRCP5361) and an authorised financial services provider (FSP 50848), company registration number 2010/020539/07, with its registered address at 19 Ameshoff Street, Braamfontein, Johannesburg, 2001.
How do I get a Boodle settlement figure?
Boodle does not publish a settlement process online. Call 0861 266 353 or email support@boodle.co.za and ask for a settlement figure.
Can I contact Boodle by phone, email or WhatsApp?
Yes. Boodle publishes phone support at 0861 266 353 (0861 BOODLE), email at support@boodle.co.za, WhatsApp at 081 713 8111 and web chat on boodle.co.za/contact.
What information should I prepare before contacting Boodle?
Have your South African ID number, loan agreement reference number, active banking details and any related proof of payment ready before contacting support. Screenshots of technical issues or error messages can also be prepared when the query concerns the website.
Sources
- Boodle Contact page, boodle.co.za/contact/, read 25 September 2026 (phone, WhatsApp, email, web chat, registered address and registration numbers).
- Boodle FAQs, boodle.co.za/support/, read 25 September 2026 (loan amounts, terms, payout times, costs, repayment and missed payments).
- Boodle home page, boodle.co.za, read 25 September 2026 (online application and requirements).