Banking & Finance · Contact details
Bidvest Bank Contact Details
The Bidvest Bank Customer Contact Centre is on 0860 11 11 77, or +27 11 407 3103 from abroad, and the head office switchboard is +27 11 407 3000. Bidvest Bank Limited offers business, fleet, forex and personal banking from its head office at 1 Park Lane, Wierda Valley, Sandton; it is a separate business from other Bidvest group companies such as Bidvest Protea Coin and Bidvest McCarthy.
Bidvest Bank contact details at a glance
| Route | Details |
|---|---|
| Customer Contact Centre (local) | 0860 11 11 77 |
| Customer Contact Centre (international) | +27 11 407 3103 |
| Customer Contact Centre email | ccc@bidvestbank.co.za |
| Head office, Johannesburg | +27 11 407 3000 |
| Telephone banking (forex, MoneyGram, Western Union, currency card) | 0860 018 015 |
| Fraud hotline email | fraudsquad@bidvestbank.co.za |
| Whistle blowing | 0800 506 090 |
| General enquiry form | bidvestbank.co.za general contact form |
| Compliments and complaints | bidvestbank.co.za compliments and complaints |
| Head office address | 1 Park Lane, Wierda Valley 2196, Sandton |
| Postal address | P.O Box 185 Johannesburg, 2000 |
Calling Bidvest Bank: which number for what
Call the Customer Contact Centre on 0860 11 11 77 or email ccc@bidvestbank.co.za. The same number is used to report lost or stolen Bidvest Bank account cards, World Currency Cards and Rand Currency Cards; from outside South Africa, use +27 11 407 3103. The head office switchboard is +27 11 407 3000.
Telephone banking, on 0860 018 015, handles MoneyGram and Western Union receives, telegraphic transfers, currency card reloads and online forex orders. Telephone banking and the business service centres work Monday to Friday, 09:00 to 17:00, and are closed on Saturday, Sunday and public holidays.
Bidvest Bank internet banking and the website
Bidvest Bank says www.bidvestbank.co.za is its only valid website, and fake sites should be reported to the fraud mailbox. Internet banking runs through that domain, and anything a form cannot handle goes to the general enquiry form on the site. If a message or site claiming to be Bidvest Bank asks for a PIN, a password or a one-time PIN, treat it as fraud and report it to fraudsquad@bidvestbank.co.za.
What Bidvest Bank provides
Bidvest Bank Limited provides business, fleet, forex and personal banking. It is registered as company 2000/006478/06 and is a registered credit provider, NCRCP17. Its Fleet Finance & Management division is based at 19 Suzuka Road, Westmead, Pinetown.
Where Bidvest Bank is
Head office is at 1 Park Lane, Wierda Valley 2196, Sandton, and post goes to P.O Box 185 Johannesburg, 2000. Regional offices:
- Durban: Lincoln on the Lake, Umhlanga Ridge, +27 31 566 5500
- Cape Town: 33 Martin Hammerschlag Way, Foreshore, +27 21 431 7700
Complaints and fraud
For a complaint, use the compliments and complaints form on the Bidvest Bank website. To report suspected fraud, email fraudsquad@bidvestbank.co.za. To report corrupt or unethical behaviour, call the whistle-blowing line on 0800 506 090.
For related businesses, see Bidvest Protea Coin Durban and Bidvest tyre insurance claims. More banks are listed in our banking and finance hub.
Frequently asked questions
What is the Bidvest Bank contact number?
The Customer Contact Centre is 0860 11 11 77, or +27 11 407 3103 from abroad.
What is the Bidvest Bank email address?
ccc@bidvestbank.co.za for the Customer Contact Centre, and fraudsquad@bidvestbank.co.za to report suspected fraud or a fake Bidvest Bank website.
How do I report a lost Bidvest Bank currency card?
Call 0860 11 11 77 (+27 11 407 3103 abroad). The line covers account cards, World Currency Cards and Rand Currency Cards.
What is the Bidvest Bank telephone banking number?
0860 018 015, Monday to Friday 09:00 to 17:00. It handles MoneyGram and Western Union receives, telegraphic transfers, currency card reloads and online forex orders.
Where is the Bidvest Bank head office?
1 Park Lane, Wierda Valley 2196, Sandton. The switchboard is +27 11 407 3000.
Sources
- Bidvest Bank, Contact info, bidvestbank.co.za/contact-us/contact-info, read 27 September 2026
- Bidvest Bank, Contact us, bidvestbank.co.za/contact-us, read 27 September 2026