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Absa International Banking Contact Details

Verified 16 September 2026Official source onlyIndependent directoryReport a wrong number

Absa International Banking for personal customers is on 0860 151 151, Monday to Friday from 08:00 to 16:30 excluding public holidays, or +27 (0) 11 335 4019 from abroad, with email to forex@absa.co.za. Businesses are directed to internationalbankingservices@absa.co.za, and non-residents have their own line on 0861 111 196. These details were read on absa.co.za’s international banking, foreign exchange and Talk to us pages on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Absa, we cannot quote exchange rates and we cannot trace an international payment.

Official contact channels

What it is forContact
Retail international banking and online forex: SWIFT, Western Union, Cash Passport, foreign banknotes, Currency Investment Account0860 151 151, forex@absa.co.za
International callers+27 (0) 11 335 4019
Second number listed for International Banking on Talk to us+27 (0) 11 350 8851
Non-resident and emigration banking0861 111 196, from abroad +27 (0) 11 335 4061, jhbnonreshub@absa.co.za
Forex delivery ordersFXdeliveries@absa.africa
Business foreign exchange, trade, working capital, foreign currency accounts and international paymentsinternationalbankingservices@absa.co.za (no phone number published)
Incoming business payments and standard settlement instructions (TRIS team)+27 (0)11 335 4020, TRIS@absa.co.za
International mortgages+27 (0) 11 501 5072, internationalmortgages@absa.co.za

On the non-resident page the visible address is jhbnonreshub@absa.co.za, while the page code also carries an unlabelled forex@absa.co.za link beside it; we list the address Absa displays. For business services, Talk to us marks the phone as “N/A” and the product pages tell existing clients to contact their relationship banker, a branch or an International Banking specialist, with the mailbox for businesses that do not bank with Absa.

What this organisation provides

  • SWIFT transfers from Absa Online (Payments, then International funds transfer), the app or a branch. To receive money, give the sender Absa’s SWIFT code ABSAZAJJ, clearing code 632005 and your account number. Absa is on SWIFT gpi, which gives track and trace on cross-border payments.
  • Western Union sends and receives through the app, Absa Online or a branch. Absa’s rules exclude non-residents from sending or receiving funds from South Africa, and some countries only receive.
  • Multi-currency Cash Passport, a prepaid Mastercard for up to seven currencies that is not linked to your bank account. You can buy up to 60 days before travelling and reuse the card for up to five years.
  • Foreign banknotes, which need your ID, passport and a ticket or eTicket in your name, or the vehicle registration certificate for overland travel outside the Common Monetary Area.
  • Currency Investment Account in 18 currencies with no monthly fee and no minimum balance, opened on Absa Online by customers aged 18 or older with an ID, a tax number and an Absa current account. Interest earned is taxable in South Africa.
  • Non-resident accounts, which need a Letter of Authority for your existing bank, a certified passport copy and a utility bill. Holders of work, study, retirement or spousal permits may qualify for a Temporary Resident Account at a branch.

Absa’s leaving SA page gives adult residents a single discretionary allowance of R1 000 000 per calendar year and under-18s R200 000, plus R25 000 in cash to use on your return. It adds that the Reserve Bank changes these limits from time to time, so confirm them on 0860 151 151 before you travel.

Address and operating information

The retail international banking desk is the RIB Service Centre, 170 Main Street, Johannesburg 2001, open on weekdays from 08:00 to 16:30 and closed on public holidays. Unused banknotes and Cash Passport balances are exchanged at an Absa foreign exchange branch; the Cash Passport can be cashed out commission-free there.

Forex delivery is open to Gold, Premium, Ultimate, Ultimate Plus, Private Bank and Wealth clients and to Absa business transactional customers. Email the signed delivery form with your ID, passport and itinerary to FXdeliveries@absa.africa. Absa says delivery is available for orders of R10 000 or more and free from R30 000, but also that the service covers certain metro areas only. Absa advertises delivery within 24 hours but says weekday orders are processed within two working days, so plan on the longer figure. Deliveries come through CCD Couriers, and you must sign for them yourself with your ID.

Support and escalation routes

  1. Query a transfer, card or account with the desk that sold it, quoting the payment date, amount and reference: 0860 151 151 for personal products, your specialist or internationalbankingservices@absa.co.za for business.
  2. If you suspect fraud on an international payment or card, call the Absa Fraud Hotline on 0860 557 557, which runs 24 hours a day, before doing anything else.
  3. Unresolved service complaints go to Absa’s Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za, weekdays 08:00 to 16:30.
  4. After Absa’s final response, the National Financial Ombud Scheme considers banking disputes free of charge on 0860 800 900 or info@nfosa.co.za.

Sources