Banking & Finance · Contact details
Absa Head Office Contact Details Johannesburg
The Absa head office switchboard in Johannesburg is +27 (0) 11 350 4000, and the head office is at 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001. This is the group head office of Absa Bank, not a walk-in branch; for everyday banking, Absa’s general enquiries line is 08600 08600.
For all of Absa’s product lines, see the main Absa contact details page.
Absa head office Johannesburg contact details at a glance
| Route | Details |
|---|---|
| Absa Head Office, Johannesburg (switchboard) | +27 (0) 11 350 4000 |
| Head office address | 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001 |
| Absa general enquiries | 08600 08600 (7 days a week, 08:00 to 17:00) |
| Absa general enquiries email | absa@absa.co.za |
| Find a branch or ATM (locator) | absa.co.za/find-us/ |
| Retail international banking and online Forex | 0860 151 151 |
| Retail International Banking (RIB) Service Centre, Johannesburg | RIB Service Centre, 170 Main Street, Johannesburg, 2001 |
| Lost and stolen cards (24/7) | 0800 111 155 or +27 (0) 11 501 5050 |
| Fraud hotline (24/7) | 0860 557 557 or +27 (0) 11 501 5089 |
| Complaint Resolution Suite | 0800 41 41 41 |
| Complaint Resolution Suite email | actionline@absa.co.za |
| Media relations email | PRmedia@absa.africa |
Official head office contact route
Absa’s Talk to us directory has a section headed “Head Office, Johannesburg” that gives the switchboard as +27 (0) 11 350 4000 and the address as 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001.
The switchboard is not a customer care line. Absa sends everyday banking questions to its general enquiries line, 08600 08600, which is open 7 days a week from 08:00 to 17:00, and to absa@absa.co.za. If your card is lost or stolen, call 0800 111 155 at any hour; to report fraud, call the 24-hour fraud hotline on 0860 557 557.
Location and operating information
Absa Towers West is at 15 Troye Street in the Johannesburg city centre. The directory entry uses postcode 2001, while the footer of Absa’s website gives the same building with postcode 2000.
- General enquiries (08600 08600): 7 days a week, 08:00 to 17:00
- Complaint Resolution Suite: weekdays 08:00 to 16:30
- Retail international banking and online Forex: Monday to Friday, excluding public holidays, 08:00 to 16:30
- Media relations: Monday to Friday 08:00 to 16:00
- Lost and stolen cards, fraud hotline: 24 hours a day, 7 days a week
Services and branches in Johannesburg
To find a walk-in Absa branch or ATM in Johannesburg, use Absa’s locator at absa.co.za/find-us/. It finds branches and ATMs within 25 km or 50 km of your location.
Absa’s locator page lists what to take to a branch:
- Opening an account: SA ID or passport, proof of address and proof of income.
- Collecting a card: SA ID or passport.
- Buying foreign banknotes or a Cash Passport: valid ID, passport, and an air ticket or eTicket in your name, bought 1 to 60 days before departure.
Retail International Banking has its own service centre in the Johannesburg CBD: RIB Service Centre, 170 Main Street, Johannesburg, 2001. Call 0860 151 151 or email forex@absa.co.za.
Parent organisation and escalation
The Johannesburg head office is the head office of Absa Group Limited and Absa Bank. If a branch or service line has not resolved your problem, Absa’s own Complaint Resolution Suite takes complaints on 0800 41 41 41 (weekdays 08:00 to 16:30) or at actionline@absa.co.za. Journalists should use PRmedia@absa.africa; there is no media phone line.
For other banks, browse the banking and finance hub or the banking directory A listings.
Frequently asked questions
What is the Absa head office phone number in Johannesburg?
The Absa head office switchboard is +27 (0) 11 350 4000.
Where is Absa head office in Johannesburg?
At 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001.
Can I call Absa head office for banking help?
Absa routes everyday banking queries to 08600 08600 (7 days a week, 08:00 to 17:00) and absa@absa.co.za rather than the head office switchboard.
How do I complain to Absa?
Contact the Absa Complaint Resolution Suite on 0800 41 41 41, weekdays 08:00 to 16:30, or email actionline@absa.co.za.
Sources
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-26
- Absa, Find a branch or ATM: absa.co.za/find-us/, read 2026-09-26