Banking & Finance · Contact details
Nedbank Exchange Control Contact Details
Nedbank publishes no exchange control department and no direct number for one. Exchange control is administered by the South African Reserve Bank, and banks act as Authorised Dealers within that regime. Reach Nedbank through its contact centre on 0800 555 111, or through the desk for your client type.
Nedbank contacts for cross-border matters
| Nedbank Contact Centre | 0800 555 111, toll-free, 24 hours |
|---|---|
| Private Clients | 0800 552 222, or 031 820 5454 from abroad |
| Private Clients email | privateclients@nedbank.co.za |
| Private Wealth | 0800 111 263, or 010 217 4739 from abroad |
| Private Wealth email | Contact@NedbankPrivateWealth.co.za |
| Commercial Banking | 0860 555 333, business@nedbank.co.za |
| Exchange control department | None published |
| Head office | 135 Rivonia Road, Sandown, Sandton, 2196 |
There is no Nedbank exchange control department to phone
Exchange control is not a bank department. It is a regime administered by the South African Reserve Bank through its Financial Surveillance function, which publishes separate guidance for Authorised Dealers, for authorised dealers in foreign exchange with limited authority, for institutional investors and for the general public.
Banks including Nedbank operate as Authorised Dealers inside that regime. What that means practically is that your bank submits and processes applications under the Reserve Bank’s rules. It does not set the limits and, for the applications that need approval, it is not the body that approves them.
So there is no Nedbank exchange control switchboard, and a number presented as one should be treated with suspicion.
What Nedbank publishes, and the 0860 797 797 line
Nedbank’s full contact page lists dozens of separate desks by division, client type and sector, right down to individual industry teams within corporate and investment banking. There is no entry for exchange control, foreign exchange, forex or global trade anywhere in that list.
One number, 0860 797 797, circulates widely as a Nedbank global business or forex line. We could not verify it on any current Nedbank page and have therefore not published it as a contact. That does not prove it is wrong, but it does mean it is not something Nedbank currently publishes, so treat it with the same caution as any directory-sourced number.
Use the Nedbank desk for your client type
Nedbank routes by who you are rather than by what the transaction is, so start from your own banking relationship.
- Ordinary personal clients: the contact centre on 0800 555 111, which Nedbank describes as toll-free and available 24 hours a day, seven days a week.
- Private Clients: 0800 552 222, or 031 820 5454 from outside South Africa, with privateclients@nedbank.co.za.
- Private Wealth, which Nedbank describes as integrated wealth management for high net worth individuals: 0800 111 263, or 010 217 4739 from abroad, with Contact@NedbankPrivateWealth.co.za.
- Businesses with turnover between R10 million and R750 million: Commercial Banking on 0860 555 333, with business@nedbank.co.za. Above R750 million, the corporate and investment banking sector desks apply.
If you have a relationship manager or private banker, go to them directly. Cross-border applications involve documentation and a named banker moves them faster than a general queue.
The international dialling numbers matter here more than usual, since people dealing with exchange control are often outside the country. 0800 and 0860 numbers cannot be reached from abroad.
Not every Nedbank branch handles foreign exchange
Foreign exchange is a branch service rather than a universal one, so check before travelling to a branch with documents.
Use Nedbank’s branch locator and confirm on the contact centre number that the branch you intend to visit handles the transaction you need.
Ask on that call what documents to bring. Cross-border applications are document-heavy, and arriving with an incomplete set means a second trip.
A caution about cross-border payments
People moving money across borders are a favoured target for fraud, because the amounts are large and the process is unfamiliar.
Nobody legitimate will contact you unprompted offering to arrange an exchange control approval, and no approval can be bought. Start every contact yourself, from a number on nedbank.co.za or from your own banker.
Never act on changed banking details received by email or message in the middle of a transfer. Confirm them by telephone with a number you already had.
Before you call Nedbank about exchange control
Have your account number and identity number, and your tax number where the transaction involves money leaving the country.
Be ready to say what the money is for, where it is going and roughly how much. Those three facts determine which process applies.
Say whether you are a South African resident, a non-resident or emigrating, since the rules differ.
Frequently asked questions
What is the Nedbank exchange control contact number?
None is published. Exchange control is administered by the South African Reserve Bank, and banks act as Authorised Dealers within that regime. Nedbank’s own contact page lists no exchange control desk, so use the contact centre on 0800 555 111 or the desk for your client type.
Can I exchange money at Nedbank?
Foreign exchange is a branch service rather than a universal one. Use Nedbank’s branch locator and confirm on 0800 555 111 that the branch you intend to visit handles the transaction you need.
What is the Nedbank contact centre number?
0800 555 111, toll-free, 24 hours a day, seven days a week. From abroad, Private Clients can use 031 820 5454 and Private Wealth 010 217 4739, since 0800 and 0860 numbers cannot be reached from outside South Africa.
What is the Nedbank Private Clients email address?
privateclients@nedbank.co.za for Private Clients, and Contact@NedbankPrivateWealth.co.za for Private Wealth.
Sources
- Nedbank contact us page, personal.nedbank.co.za/contact/contact-us.html, for the contact centre, Private Clients, Private Wealth and Commercial Banking numbers and mailboxes and their international dialling numbers, and confirming that no exchange control desk is listed (read 24 September 2026)
- South African Reserve Bank, resbank.co.za, Financial Surveillance section, for the Authorised Dealer structure and the separate guidance categories (read 24 September 2026)