Banking & Finance · Contact details
Absa Premium Banking Contact Details
The Absa Premium Banking contact number is 0860 109 085, the Premium Line for queries on your Premium cheque account or credit card. From outside South Africa, call +27 11 501 5006. The Premium Banking email address is premiumbanking@absa.co.za. For Absa mobile banking and app help, Absa’s digital banking number is 08600 08600 (international +27 11 501 5110, 24 hours a day). Every number below was read from absa.co.za (Talk to us, Premium Banking and Premium card carrier pages) on 19 September 2026.
Absa Premium Banking contact numbers
| What you need | Contact |
|---|---|
| Premium Line (cheque account and credit card queries) | 0860 109 085 |
| Premium Line from abroad | +27 11 501 5006 |
| Premium Banking email | premiumbanking@absa.co.za |
| Absa phone and mobile banking (digital banking) | 08600 08600, 24 hours, 7 days |
| Digital banking from abroad | +27 11 501 5110 |
| Lost or stolen cards (Stop Card Centre) | 0800 111 155 or +27 11 501 5050, 24/7 |
| Fraud Hotline | 0860 557 557 or +27 11 501 5089, 24/7 |
| Complaints (Complaint Resolution Suite) | 0800 41 41 41, weekdays 08:00 to 16:30, actionline@absa.co.za |
Absa’s Premium Banking page also offers priority banking in selected branches as an alternative to calling a Premium Banking agent. The Premium Banking Credit Card uses the same line, 0860 109 085, and the same email address. Absa’s general enquiries line, 08600 08600, is listed on the Talk to us page as open 7 days a week, 08:00 to 17:00, with email absa@absa.co.za; the same number appears as the 24-hour line for digital banking.
Absa mobile banking app: unlock your card and get your PIN
Absa’s Premium card carrier page says a new Premium credit card arrives with ATM, in-store and online transactions temporarily locked. Download the Absa Banking App from Google Play, the App Store or AppGallery, then:
- Log in, tap Cards, select your credit card, choose Temporary lock and slide to unlock all transactions, then confirm and accept the verification request.
- To see your PIN, tap Cards, select the card, choose Retrieve Pin, accept the verification request and slide to reveal it.
- Do one PIN transaction at a point of sale or ATM to activate the chip before using contactless payments.
The same steps work on Absa Online under Settings, then My card management. You can also visit a branch with your original proof of identity. A debit card, or a credit card that replaces an expired one, is not locked, and a replacement for an expired card keeps its old PIN.
What Absa Premium Banking includes
| Option | Monthly fee | Cash allowance |
|---|---|---|
| Premium Value Bundle | R255 | Up to R3 000 Absa ATM cash deposits and up to R3 000 ATM and POS withdrawals |
| Premium Package | R265 | As above, plus a credit card with zero monthly fee |
| Premium Banking Plus | R335 | Unlimited Absa ATM cash withdrawals and 5 ATM deposits |
All options include unlimited free debit card purchases, digital payments, debit and stop orders, digital transfers between linked accounts, digital balance and statement enquiries, notifications and emailed statements. Absa lists a 50% discount on your spouse’s banking fees and a free Digital Fraud Warranty, which covers you if you are defrauded through the Absa App, as monthly value-adds. To qualify you need at least 5 card transactions a month, including 2 prepaid purchases. Premium clients can also get up to 0.25% off a home loan rate.
Fraud and card safety
Absa says it will never ask for an OTP to stop fraudulent transactions. If a caller asks for one, hang up and call the Fraud Hotline on 0860 557 557, or report it in the app under Menu, then Report fraud. If you receive an OTP when you are not shopping online, report that too. If an ATM keeps your card, block it before you leave the ATM. You can temporarily lock, stop or replace a card in the Absa Banking App at any time.
Other Absa numbers Premium clients use
- Absa Rewards: 0861 78 88 88, absarewards@absa.co.za
- International banking and forex: 0860 151 151, Monday to Friday 08:00 to 16:30 (excluding public holidays), forex@absa.co.za
- Home loans: 0860 111 007, home@absa.co.za
- Private Banking: 0860 553 553, privatebanking@absa.co.za
- Head office: +27 11 350 4000, 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg
Sources
- Absa Talk to us, Premium Banking and Premium card carrier pages, absa.co.za, read 19 September 2026