Banking & Finance · Support
Absa Stop Card Contact Details
All Banking & Finance contactsComplaints & escalation
The Absa stop card number is 0800 11 11 55. The Absa Stop Card Centre answers it 24 hours a day, 7 days a week. From outside South Africa, or from a line that cannot dial 0800 numbers, call +27 11 501 5050. You can also stop or lock a card yourself in the Absa Banking App. These details were read on absa.co.za on 19 September 2026.
Absa stop card numbers
| Line | Number | Hours |
|---|---|---|
| Absa Stop Card Centre (lost and stolen cards) | 0800 11 11 55 | 24 hours, 7 days a week |
| Lost and stolen cards, alternative line | +27 (0) 11 501 5050 | 24 hours, 7 days a week |
| Absa Fraud Hotline | 0860 557 557 or +27 (0) 11 501 5089 | 24 hours, 7 days a week |
| Card Call Centre (card queries, tap-to-pay) | 0861 462 273 | See absa.co.za |
| Debit card account queries | 08600 08600, absa@absa.co.za | See absa.co.za |
Absa’s Talk to Us page lists 0800 111 155 and +27 (0) 11 501 5050 under Lost and stolen cards and gives the hours as 24 hours a day, 7 days a week. Both numbers also appear in the footer of every page on absa.co.za. On its debit card page, Absa calls the 0800 number the 24/7 Absa Stop Card Centre.
Stop or lock your card in the Absa Banking App
You can stop a card without calling. Absa’s card pages say the Banking App lets you:
- Lock your card temporarily if it is lost or misplaced, and unlock it again if you find it.
- Stop and replace a debit card or a credit card.
- Lock or unlock individual transaction types, such as international purchases.
- Change your daily card limits.
- View your card details and retrieve your card PIN.
A lock is the quickest choice if you think the card is only misplaced. If you know the card was stolen, stop it and order a replacement instead.
When to call the Absa Stop Card Centre
- Your card is lost or stolen. Absa’s debit card page says to call 0800 11 11 55 immediately.
- Your PIN has been compromised. Absa gives the same number for this.
- An ATM keeps your card. Absa says to contact it immediately and block the card before you leave the ATM.
- You lose your card abroad. Call +27 11 501 5050. Visa cardholders can also use Visa’s Global Customer Assistance Service, which Absa’s card page says can report and block a lost or stolen card.
Absa describes lost card protection as a feature of its debit cards, but notes that you must tell the bank when a card is lost or stolen. A replacement contactless card is issued for a fee.
Absa stop card vs fraud hotline
Use the Stop Card Centre to stop a physical card. If someone has phoned you and asked for a one-time PIN, or you see transactions you did not make, call the Absa Fraud Hotline on 0860 557 557 or +27 11 501 5089. You can also report fraud in the Absa app by selecting Menu, then Report Fraud. Absa says it will never ask you for an OTP. If a caller asks for one, hang up.
Absa virtual and digital cards
You can create up to 3 virtual cards per debit or credit account in the Banking App. Each virtual card has its own card number, so if you stop a virtual card, your other active Absa cards keep working. While you wait for a new physical card, you can add a digital card to Apple Pay, Samsung Pay or Google Pay from the app.
Other Absa card contacts
- To switch off tap-to-pay on a contactless card, call the Card Call Centre on 0861 462 273.
- For Gold Credit Card queries, call 0861 462 273 or email contactcard@absa.co.za.
- For Premium Banking card queries, call 0860 109 085 or email premiumbanking@absa.co.za.
- For complaints, call 0800 41 41 41 or email actionline@absa.co.za (weekdays 08:00 to 16:30).
Frequently asked questions
What number do I call to stop my Absa card?
Call the Absa Stop Card Centre on 0800 11 11 55, answered 24 hours a day, 7 days a week. From abroad, or from a line that cannot dial 0800 numbers, call +27 11 501 5050.
What is the Absa Stop Card email address?
For debit card account queries the published mailbox is absa@absa.co.za.
How do I report fraud on my Absa card?
Call the Absa Fraud Hotline on 0860 557 557 or +27 11 501 5089, or select Menu, then Report Fraud in the Absa app. Absa says it will never ask you for an OTP.
Sources
- Absa, Talk to us: absa.co.za/talk-to-us (read 19 September 2026)
- Absa, debit card carrier page: absa.co.za/card-carrier-absa (read 19 September 2026)
- Absa website footer, lost or stolen cards line (read 19 September 2026)