Credit Solutions is a debt collection business, which means most people looking for its number are being contacted by it rather than choosing to call. Two numbers are published and they do different jobs: one reaches head office, the other reaches the branch network. Knowing which you need, and knowing what a collector may and may not do, is worth considerably more than either number on its own.
Official contact channels
- Head office: 0861 113 112
- Branches: 0861 113 118
- General enquiries: [email protected]
- Head office address: Maxi Building, 1293 South Street, Centurion, 0157
- Postal address: PO Box 15473, Lyttleton, 0140
- Written enquiries: the contact form on the company website
A third number, 086 575 8555, sits in the same block directly beneath the email address with no label of any kind. Numbers in that range are commonly fax to email lines rather than voice lines, and since the company labels its two working numbers explicitly and leaves this one unlabelled, it is not reproduced here as a way of reaching anyone. Use the two labelled numbers.
What this organisation provides
The company collects debt on behalf of creditors. It is a member of the Orbis Group, and it operates alongside two related brands, SWU Credit Solutions and Maxi Credit Solutions.
Those brand names matter the moment a letter or a call arrives. A demand under SWU Credit Solutions or Maxi Credit Solutions comes from the same group rather than from a second creditor chasing you separately for the same account, which is a distinction worth establishing before you agree to anything or start paying twice. Ask which brand is calling and which original creditor the debt belongs to.
The group publishes a footprint across eight provinces, covering Gauteng, the Western Cape, KwaZulu-Natal, the Eastern Cape, the Free State, North West, Limpopo and the Northern Cape. The branch finder on the website loads its records dynamically and shows only the province list without them, so the branch line on 0861 113 118 is the dependable route into the network rather than the map.
Address and operating information
Head office is at the Maxi Building, 1293 South Street, Centurion, with post going to PO Box 15473, Lyttleton, 0140. No operating hours are published for either line, and no branch addresses are published on the site at all.
The absence of published hours is worth noting for a reason specific to this industry. A collector contacting you at unreasonable hours is a conduct question rather than a service one, and it is dealt with by a regulator rather than by the company, as set out below.
Support and escalation routes
Start with the branch line or head office, and put everything in writing. Before paying anything at all, ask for three things in writing and wait for them:
- The name of the original creditor and the account the debt arises from
- The amount claimed and how it was calculated, including fees and interest
- Confirmation that the debt has not prescribed
That last point carries real consequences. Under South African law most ordinary debts prescribe after three years without acknowledgement or payment, and a prescribed debt cannot be enforced. Making a payment, or acknowledging the debt in writing or on a recorded call, can restart that clock. It is why collectors ask for a small payment on old accounts, and why agreeing to one before establishing the age of the debt can be an expensive courtesy.
Three bodies sit above the company, and which one you need depends on what has gone wrong. The Council for Debt Collectors registers and regulates debt collectors under the Debt Collectors Act, and is the body for complaints about the conduct of a collector, including harassment, misrepresentation and fees charged above the prescribed tariff. The National Credit Regulator oversees credit providers and the National Credit Act more broadly. Where the underlying debt sits with a bank or a registered credit provider, the National Financial Ombud Scheme South Africa takes credit complaints on share call 0860 800 900 or at [email protected].
Keep a dated record of every call and letter either way. A complaint to any of those three will turn on what was said and when, and the company holds its own recordings while you hold only what you wrote down.
Sources
- creditsolutions.co.za contact page, for the head office and branch numbers, the enquiries mailbox and both addresses
- creditsolutions.co.za branches page, for the eight province footprint
- creditsolutions.co.za site footer, for the Orbis Group membership and the SWU and Maxi brand names
All contact details on this page were read from the company own website and verified on 2 September 2026.