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CIPC Contact Details

Verified 14 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The CIPC contact number is 086 100 2472, with +27 87 743 7000 for callers outside South Africa. For CIPC enquiries about applications already lodged, use the Customer Enquiry Management System at enquiries.cipc.co.za. Password and customer code contact-detail updates can be sent to resetpassword@cipc.co.za, while customer verification enquiries only go to enquiries@cipc.co.za. CIPC office hours are Monday to Friday from 08:00 to 15:30, with offices closed on Saturdays, Sundays and public holidays. Every detail below was read from cipc.co.za on 14 September 2026.

CIPC contact details at a glance

What you needContact
Call centre086 100 2472; international +27 87 743 7000
Office hoursMon to Fri 08:00 to 15:30; closed weekends and public holidays
Log a query (enquiry system)enquiries.cipc.co.za
Password and customer code contact details updateresetpassword@cipc.co.za
Customer verification enquiries onlyenquiries@cipc.co.za
Requests for investigationsCoR135.1complaints@cipc.co.za
Fraud and unethical conduct hotline (Whistleblowers)0800 008 885; WhatsApp 031 308 4664; SMS 33490; cipc@whistleblowing.co.za
Head officethe dtic Campus, Block F Entfutfukweni, 77 Meintjies Street, Sunnyside, Pretoria, 0001
Bank account for depositsABSA, account 4055 68 1017, reference: your customer code

CIPC contact number and call centre

For CIPC customer contact by telephone, the call centre number is 086 100 2472. International callers can use +27 87 743 7000. CIPC’s Get in Touch page lists these numbers, and the same 086 100 2472 number appears in CIPC’s 2026 closure notices and FAQs as the number to call for technical problems or system errors.

The call centre operates during CIPC’s office hours of 08:00 to 15:30 from Monday to Friday. CIPC is closed on Saturdays, Sundays and public holidays. CIPC’s BizPortal contact page says the call centre has no call waiting, so if you cannot get through you can try again later or use the relevant online enquiry route.

CIPC enquiries and ticket enquiries

For a CIPC ticket enquiry about a transaction, use the CIPC Customer Enquiry Management System at enquiries.cipc.co.za. The system is the route CIPC provides for logging a query about an application or transaction that has already been lodged.

Before a query can be logged, the site asks you to complete a CAPTCHA. It also says that, because of POPIA, information displayed on the system is masked and customers verify their details by logging in to e-Services or BizPortal. CIPC’s service standards give 8 working days for a response to a CEMS query.

CIPC’s process pages say an enquiry should be logged only after the service standard for the application has lapsed, so check the turnaround time for the transaction first. When submitting the enquiry, CIPC asks for your customer code, enterprise number, tracking number and a full description of the problem.

CIPC email addresses for enquiries and company processes

CIPC publishes different email addresses for different processes. It asks customers not to send the same query to several addresses because this clogs the system and slows responses. enquiries@cipc.co.za is solely for customer verification enquiries and should not be copied on unrelated queries. CIPC also warns that documents sent to the wrong address will not be processed.

CIPC change of contact details and password reset

If the cellphone number and email address linked to your CIPC customer code are current, CIPC says you can reset the password yourself on www.bizportal.gov.za. Click Login, select Reset password, type in your ID and enter the OTP sent to your cellphone and email.

If both the cellphone number and email address are outdated, the manual reset process requires the customer code update form and a certified ID copy not older than three months. Send these to resetpassword@cipc.co.za from the new email address you want linked to your customer code. If you also want the cellphone number updated, attach proof that the number belongs to you, such as a contract invoice.

If you have forgotten your customer code, go to e-services.cipc.co.za, choose Customer registration and enter your ID number and surname.

CIPC banking details and account number

CIPC banking details for deposits are ABSA, transmission account, account name CIPC, account number 4055 68 1017, branch Van der Walt Street. The payment reference is your six-character customer code.

CIPC says deposits made at ABSA reflect within an hour, while deposits from other banks take 2 to 3 working days. Cheques are no longer accepted. Card payments using 3D Secure Visa and Mastercard are accepted only for annual returns and authorised share changes.

For a refund, CIPC says to log a ticket and provide a certified ID copy, proof of payment, bank details on a bank letterhead or with a bank stamp, and a signed letter. CIPC processes refunds within 30 working days.

CIPC head office, branches and walk-in centres

CIPC’s head office is at the dtic Campus, Block F Entfutfukweni, 77 Meintjies Street, Sunnyside, Pretoria, 0001. Its postal addresses are PO Box 429, Pretoria, 0001 for companies; Private Bag X400, Pretoria, 0001 for intellectual property; and Private Bag X237, Pretoria, 0001 for co-operatives.

CIPC also lists self-service centres and terminals in several provinces:

  • Cape Town: Shop 03, Norton Rose House, Thibault Square, Riebeek Street, Cape Town
  • Pretoria: Sancardia Mall, Shop 41B, Ground Floor, 541 Madiba Street, Arcadia
  • Johannesburg: Bathopele Building, 91 Commissioner Street; and Transnet Enterprise Development Hub, Shop 208, Carlton Centre, 150 Commissioner Street
  • Durban: Trade Investment KwaZulu-Natal, Kingsmead Office Park, Stalwart Simelane Street; and a CIPC kiosk at Pavilion Mall, Westville, Entrance 5
  • Other provinces: Orbit TVET College in Rustenburg, NWDC in Mahikeng, Umzimkhulu House in Kimberley, the Free State Development Corporation in Bloemfontein, 15 Van Rensburg Street in Nelspruit, and the Limpopo Economic Development Agency in Polokwane

CIPC announced that the Cape Town and Johannesburg self-service centres and the Pretoria and Durban kiosks close on 18 September 2026. The Cape Town notice says the centre reopens on 21 September 2026 at 08:00.

CIPC WhatsApp number, fraud line and complaints

CIPC does not list a WhatsApp number for customer service. The WhatsApp number published on its website, 031 308 4664, belongs to the Ethics and Fraud Hotline operated independently by Whistleblowers (Pty) Ltd. It is for reporting fraud, corruption, misuse of customer codes or unauthorised changes to company information.

Fraud and unethical conduct can also be reported on 0800 008 885, by SMS to 33490, by email to cipc@whistleblowing.co.za or by Free Post KZN665, Musgrave, 4062. Reports can be anonymous.

Requests for CIPC investigations go to CoR135.1complaints@cipc.co.za. If CIPC does not resolve a service complaint, a complaint about maladministration by a state body can be taken to the Public Protector.

Frequently asked questions

What is the CIPC contact number?

The CIPC call centre number is 086 100 2472. International callers can use +27 87 743 7000.

How do I make CIPC enquiries?

For a transaction enquiry or ticket, use enquiries.cipc.co.za. CIPC asks customers to wait until the relevant service standard has lapsed and to include the customer code, enterprise number, tracking number and a full description of the problem.

What is the CIPC email address for company registration?

The email address listed for manual company registrations is companydocs@cipc.co.za. CIPC warns that documents sent to the wrong address will not be processed.

What are the CIPC banking details?

CIPC lists ABSA, transmission account, account name CIPC, account number 4055 68 1017, branch Van der Walt Street. Use your six-character customer code as the payment reference.

Does CIPC have a customer-service WhatsApp number?

CIPC does not list a WhatsApp number for customer service. The number 031 308 4664 is for the independently operated Ethics and Fraud Hotline.

How do I change my CIPC email address or cellphone number?

If both details are outdated, CIPC’s manual process requires the customer code update form and a certified ID copy not older than three months, sent to resetpassword@cipc.co.za from the new email address. To update the cellphone number as well, attach proof that the number is yours, such as a contract invoice.

What are the CIPC operating hours?

CIPC office hours are Mon to Fri 08:00 to 15:30. Offices are closed on weekends and public holidays.

How do I know these CIPC details are correct?

We only list details read from the official website or channels of CIPC, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

  • CIPC Get in Touch, Walk-in Centres, Reset Password, Banking Details, Report Fraud and FAQ pages, cipc.co.za, read 14 September 2026
  • CIPC service standards, process pages and closure notices (Notice 43 of 2026), cipc.co.za, read 14 September 2026
  • CIPC Customer Enquiry Management System landing page, enquiries.cipc.co.za, read 14 September 2026