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CIPC Contact Details

Verified 14 September 2026Official source onlyIndependent directoryReport a wrong number

The CIPC contact number is 086 100 2472, the call centre of the Companies and Intellectual Property Commission, or +27 87 743 7000 from outside South Africa. CIPC’s office hours are Monday to Friday from 08:00 to 15:30, closed on Saturdays, Sundays and public holidays. Queries about applications already lodged go through the CIPC Customer Enquiry Management System at enquiries.cipc.co.za, and CIPC’s head office is at the dtic Campus, Block F Entfutfukweni, 77 Meintjies Street, Sunnyside, Pretoria. Every detail below was read from cipc.co.za on 14 September 2026.

CIPC contact details at a glance

What you needContact
Call centre086 100 2472; international +27 87 743 7000
Office hoursMon to Fri 08:00 to 15:30; closed weekends and public holidays
Log a query (enquiry system)enquiries.cipc.co.za
Password and customer code contact details updateresetpassword@cipc.co.za
Customer verification enquiries onlyenquiries@cipc.co.za
Requests for investigationsCoR135.1complaints@cipc.co.za
Fraud and unethical conduct hotline (Whistleblowers)0800 008 885; WhatsApp 031 308 4664; SMS 33490; cipc@whistleblowing.co.za
Head officethe dtic Campus, Block F Entfutfukweni, 77 Meintjies Street, Sunnyside, Pretoria, 0001
Bank account for depositsABSA, account 4055 68 1017, reference: your customer code

CIPC call centre number and helpline

CIPC’s Get in Touch page lists one call centre, 086 100 2472, with +27 87 743 7000 for international callers, and the same 086 100 2472 number appears in CIPC’s 2026 closure notices and its FAQs as the number to call for technical problems or system errors. The call centre follows CIPC’s office hours of 08:00 to 15:30 on weekdays. CIPC’s BizPortal contact page notes that this line has no call waiting, so if you cannot get through, try again later or use the online routes below.

CIPC enquiry system: how to lodge a ticket

The CIPC Customer Enquiry Management System (CEMS) at https://enquiries.cipc.co.za is where you log a query, or “ticket”, about a transaction. Before you can log a query, the site asks you to complete a CAPTCHA and says that, because of POPIA, information on the system is masked and you verify your details by logging in to e-Services or BizPortal. CIPC’s service standards give 8 working days for a response to a CEMS query. On its process pages, CIPC asks you to log an enquiry only after the service standard for your application has lapsed, so check the turnaround time for your transaction first. When you write, give your customer code, enterprise number, tracking number and a full description of the problem.

CIPC enquiries email addresses

CIPC asks customers not to send the same query to several addresses, because it clogs the system and slows responses. It says enquiries@cipc.co.za is solely for customer verification enquiries, so do not copy it on other queries. CIPC warns that documents sent to the wrong address will not be processed. These are the process mailboxes CIPC publishes:

CIPC password reset and customer code help

If your cellphone number or email address is up to date, reset your password yourself on www.bizportal.gov.za: click Login, then Reset password, type in your ID, and enter the OTP sent to your cellphone and email. If both are outdated, CIPC’s manual reset needs the customer code update form and a certified ID copy not older than three months, sent to resetpassword@cipc.co.za from the new email address you want linked to your customer code. To update the cellphone number too, attach proof that the number is yours, such as a contract invoice. If you forgot your customer code, go to e-services.cipc.co.za, click Customer registration, and enter your ID number and surname.

CIPC account number and payments

CIPC’s banking details are ABSA, transmission account, account name CIPC, account number 4055 68 1017, branch Van der Walt Street, and the payment reference is your six-character customer code. CIPC says deposits at ABSA reflect within an hour, while deposits from other banks take 2 to 3 working days, and cheques are no longer accepted. Card payments (3D Secure Visa and Mastercard) are accepted only for annual returns and authorised share changes. Refunds are requested by logging a ticket with a certified ID copy, proof of payment, bank details on a bank letterhead or with a bank stamp, and a signed letter, and CIPC processes them within 30 working days.

CIPC address and walk-in centres, including Cape Town

CIPC’s postal addresses are PO Box 429, Pretoria, 0001 for companies; Private Bag X400, Pretoria, 0001 for intellectual property; and Private Bag X237, Pretoria, 0001 for co-operatives. Its self-service centres, with self-service terminals, are:

  • Cape Town: Shop 03, Norton Rose House, Thibault Square, Riebeek Street, Cape Town
  • Pretoria: Sancardia Mall, Shop 41B, Ground Floor, 541 Madiba Street, Arcadia
  • Johannesburg: Bathopele Building, 91 Commissioner Street; and Transnet Enterprise Development Hub, Shop 208, Carlton Centre, 150 Commissioner Street
  • Durban: Trade Investment KwaZulu-Natal, Kingsmead Office Park, Stalwart Simelane Street; and a CIPC kiosk at Pavilion Mall, Westville, Entrance 5
  • Other provinces: Orbit TVET College in Rustenburg, NWDC in Mahikeng, Umzimkhulu House in Kimberley, the Free State Development Corporation in Bloemfontein, 15 Van Rensburg Street in Nelspruit, and the Limpopo Economic Development Agency in Polokwane

CIPC has announced that the Cape Town and Johannesburg self-service centres and the Pretoria and Durban kiosks close on 18 September 2026; the Cape Town notice says it reopens on 21 September 2026 at 08:00.

CIPC WhatsApp number and complaints

CIPC does not list a WhatsApp number for customer service. The WhatsApp number on its website, 031 308 4664, belongs to the Ethics and Fraud Hotline run independently by Whistleblowers (Pty) Ltd, for reporting fraud, corruption, misuse of customer codes or unauthorised changes to company information. Reports can be anonymous, on toll-free 0800 008 885, SMS 33490, cipc@whistleblowing.co.za or Free Post KZN665, Musgrave, 4062. Requests for CIPC investigations go to CoR135.1complaints@cipc.co.za. If CIPC does not resolve a service complaint, you can take a complaint about maladministration by a state body to the Public Protector.

Sources

  • CIPC Get in Touch, Walk-in Centres, Reset Password, Banking Details, Report Fraud and FAQ pages, cipc.co.za, read 14 September 2026
  • CIPC service standards, process pages and closure notices (Notice 43 of 2026), cipc.co.za, read 14 September 2026
  • CIPC Customer Enquiry Management System landing page, enquiries.cipc.co.za, read 14 September 2026