City Of Tshwane Contact Details

The City of Tshwane call centre is 012 358 9999, with a toll-free alternative on 080 111 1556. Tshwane Emergency Services is 107. The city publishes no separate electricity number and no operating hours for individual offices, which is covered below. We read this on tshwane.gov.za on 24 September 2026.

City of Tshwane important numbers

Call centre	012 358 9999
Call centre, toll-free	080 111 1556
Tshwane Emergency Services	107
Tshwane Metro Police	012 358 7095 or 012 358 7096
Tshwane Bus Service	012 358 0839 or 012 358 0840
Environmental Health Service	012 358 4656 or 012 358 2111

080 111 1556 is the toll-free version of the same call centre, not a different department. Use it if the cost of the call matters; both reach the same place.

107 is the emergency number, and it is not a national one. It works for Tshwane Emergency Services from a landline in the metro. From a mobile, or if 107 does not connect, use 112, which works on any network anywhere in South Africa.

The city also promotes a WhatsApp channel from its homepage, reached by clicking through rather than by a published number.

Electricity faults

There is no dedicated electricity number to find, so this saves you looking.

Tshwane runs its own electricity distribution and publishes service pages for prepaid meters, new connections, load shedding schedules, and relocating or upgrading an existing supply. None of them carries a separate telephone number.

So an outage, a fault, a meter problem or a connection query all go through 012 358 9999 or 080 111 1556, the same call centre as everything else. Say at the start that it is electricity.

Before you report an outage, check whether it is load shedding rather than a fault. Tshwane publishes its own schedule, and reporting a scheduled outage as a fault wastes your call.

Have your account number or meter number and the street address ready, and say whether the outage affects only your property or the whole street. That distinction decides whether it is treated as a connection fault or a network fault.

Write down the reference number. Without one, a follow-up call starts from the beginning.

Offices, and why Akasia has no published hours

Tshwane organises itself into seven regional offices, Region 1 through Region 7, rather than into named suburban branches. Akasia falls within that regional structure rather than being listed as a standalone office with its own contact block.

We checked the city’s site for operating hours for Akasia specifically, and for its offices generally. Tshwane publishes no per-office operating hours.

The practical consequence: phone 012 358 9999 before travelling and ask for the hours and the correct address for the service you need. Different services operate from different buildings in the same area, and a licence office keeps different hours from a walk-in payment point.

Treat hours you find on a third-party directory with caution. Since the city publishes none, there is nothing authoritative for such a listing to be based on.

What you can do without phoning

Tshwane puts a lot of account work online, and these routes avoid the call centre queue entirely.

Its published account services include opening or closing an account, consolidating accounts, payment arrangements, account disputes, reconnection after payment, the pensioner rebate and submitting your own meter readings. There is also an e-Tshwane service portal.

Submitting your own meter reading is the most useful of these. It is what stops an estimated bill, which is the single most common reason people end up phoning the city at all.

Other published services include building plans and inspections, trade licences, burial and crematorium services, health services and clinics, human settlements, and town-planning matters, each with its own page on the city’s site.

A caution about the city’s website

Worth knowing if you are navigating it yourself. Tshwane’s site is heavily menu-driven, its page addresses are not predictable, and a number of direct addresses return errors.

We also found the site still serving a default, unedited “Sample Page” left over from its content management system, reachable at a plain page address. It is harmless, but it is a sign that not everything on the site is actively maintained.

So navigate from the homepage menu rather than by typing addresses, and confirm anything that matters by phone.

Sources

• City of Tshwane website, tshwane.gov.za, and its published “Important numbers” block, for the call centre, toll-free, emergency services, metro police, bus service and environmental health numbers (read 24 September 2026)
• The same site’s service menus, for the electricity, account, meter reading and regional office structures, and searches of the site for Akasia office hours and for a dedicated electricity number, neither of which is published (checked 24 September 2026)