Banking & Finance · Contact details
Standard Bank Home Loans Contact Details
The Standard Bank home loans contact number is 0860 123 001 for existing home loan general enquiries, and the Standard Bank home loans email address is personalbankingHomeNCar@standardbank.co.za. For new home loan applications and re-advances, call 0860 500 000 on weekdays from 08:00 to 17:00. Home loan arrears and payment arrangements are handled on 086 100 1868, while home owner’s insurance is on 0860 123 444. Standard Bank also lists the general WhatsApp ChatBot number +27 64 570 0291, but states that there is no separate home loan WhatsApp number.
Standard Bank home loan contact details
| What you need | Contact |
|---|---|
| Home loans general enquiries | 0860 123 001, personalbankingHomeNCar@standardbank.co.za |
| Debit orders | 0860 123 000, +27 10 824 1515 abroad, personalbanking@standardbank.co.za |
| New home loan applications, re-advance (weekdays 08:00 to 17:00) | 0860 500 000 |
| Change bond holder (substitution of debtor) | 0860 500 000 |
| Home loan arrears and payment arrangements | 086 100 1868 |
| Debt Care Centre (debt relief) | 0860 111 400 |
| Home owner’s insurance | 0860 123 444, silpolicy.admin@standardbank.co.za, hocclaims@standardbank.co.za |
| Home loan statements by email | SMS Yes to 32264 |
| Set up a debit order or fixed rate (call-back) | SMS Debit Order or Fixed Rate to 32663 |
| Complaints | 0860 101 101, complaint.resolutioncentre@standardbank.co.za |
| Fraud | 0800 222 050 |
The SMS lines charge standard network rates. Standard Bank also lists information@standardbank.co.za for compliments, queries and suggestions. Its general personal banking line is 0860 123 000, or +27 10 824 1515 from abroad, and can also be used for debit order queries.
Standard Bank home loans email address
The Standard Bank home loans email address for home loan enquiries is personalbankingHomeNCar@standardbank.co.za. For general personal banking and debit order queries, the page lists personalbanking@standardbank.co.za. Home owner’s insurance contacts include silpolicy.admin@standardbank.co.za and hocclaims@standardbank.co.za.
For complaints, use complaint.resolutioncentre@standardbank.co.za. The page also lists information@standardbank.co.za for compliments, queries and suggestions. These addresses cover different purposes, so use the home loans address when the query concerns an existing home loan unless a more specific contact is listed.
Standard Bank home loan statements and account documents
To have Standard Bank home loan statements sent to your email address, SMS Yes to 32264. The Standard Bank app also lets you view recent transactions and tax certificates, access your home loan documents in one place, and extend, cancel or give notice of selling your property.
For tax certificates or home loan documents you have misplaced, call 0860 123 001. To view a Standard Bank home loan statement online, your balance and recent transactions, use the Standard Bank app. Personal details linked to the home loan are updated at a branch.
Standard Bank home loan account number and payment queries
If your query concerns your Standard Bank home loan account, general home loan enquiries are handled on 0860 123 001. For a complaint about a home loan, Standard Bank asks you to quote your home loan account number when contacting its Complaints Resolution Centre on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za.
For debit orders, Standard Bank lists 0860 123 000, +27 10 824 1515 from abroad and personalbanking@standardbank.co.za. To set up a debit order for the bond, you can also call 0860 123 001 or SMS Debit Order to 32663 and Standard Bank will call you.
Paying your Standard Bank bond
- Debit order: Standard Bank calls this the easiest and safest way to pay because the repayment adjusts automatically if the base rate changes. Set one up on 0860 123 001, or SMS Debit Order to 32663 for a call-back.
- Fixed interest rate: you can fix your rate for 24 to 36 months. Call 0860 123 001 or SMS Fixed Rate to 32663.
- Extra payments: to increase your repayments or pay in lump sums, call 0860 123 001. If you already have a Standard Bank home loan, you can also set up an AccessBond facility to pay extra money into the bond and draw on it later.
Standard Bank home loan arrears and payment arrangements
If you are behind on your bond, the Standard Bank home loans arrears and payment arrangements number is 086 100 1868. The arrears page also offers a call-back: leave your contact details and Standard Bank says it will call you in the next 24 hours.
Standard Bank’s EasySell can help you sell the property to settle the bond when you are in arrears. For wider debt relief, the Debt Care Centre number is 0860 111 400.
Standard Bank home loan cancellation
Standard Bank needs 90 days’ notice to cancel a home loan. Its process includes selling the property, paying off the loan and having an attorney instruct Standard Bank to cancel the loan and return the title deed. Cancelling the home loan stops home loan fees, interest on unpaid fees and home insurance with Standard Bank.
Standard Bank says you should stay insured because cancelling the loan also cancels home insurance you hold through Standard Bank. For home loan cancellation help, call 0860 123 001. For home owner’s insurance, call 0860 123 444.
Standard Bank home loan cancellation email address
Standard Bank publishes no separate cancellations department email. Send a cancellation notice to the home loans address, personalbankingHomeNCar@standardbank.co.za, or call 0860 123 001.
Standard Bank new home loans contact number and application
The Standard Bank new home loans contact number is 0860 500 000, available between 8am and 5pm during the week. You can apply online, call this number or visit a branch. Standard Bank says its online new home loan application takes less than 10 minutes.
A pre-qualification quote can be used to make an offer on a property and is valid for seven days. First-time buyers can apply for a home loan of up to R3 million and borrow up to 108% to help cover upfront costs. Standard Bank also offers green home loans for EDGE-certified homes, pension-backed home lending, building loans and a home loan protection plan.
Standard Bank home loan requirements and application status
Standard Bank’s document checklist asks for your latest salary advice, not older than 2 months, with more required for variable earners, and your 3 latest months’ bank statements. Absa and Nedbank customers can instead give Document Exchange Association consent. Quote your application number on all correspondence.
Standard Bank publishes no separate application tracking number or tracker. To check your Standard Bank home loan application status, call 0860 500 000 between 8am and 5pm on weekdays, quoting your application number, or ask at a branch.
Standard Bank re-advance on a home loan
A re-advance lets you borrow all or part of your original home loan amount again without registering another bond. Call 0860 500 000 between 8am and 5pm during the week, speak to a branch or apply online.
Standard Bank home loan calculator
Standard Bank’s home loan calculators on its Home loans Calculators page give a quick estimate of what you can afford, your monthly repayments and your upfront costs. For questions about the calculator result, call home loan enquiries on 0860 123 001.
Changing a Standard Bank bond holder
To remove or replace a bond holder on a joint home loan, for example after a divorce or a spouse’s death, request a “substitution of debtor”. Standard Bank processes these as new loan applications, with an affordability assessment, and you need an attorney for the deeds office process.
You will provide a completed substitution of debtor form and either the final divorce order and consent papers or settlement agreement, or the death certificate, letter of executorship or will. Apply online or call 0860 500 000.
Standard Bank home loans insurance contact details
For home owner’s insurance on a Standard Bank bond, call 0860 123 444. The insurance email addresses listed are silpolicy.admin@standardbank.co.za and hocclaims@standardbank.co.za.
Standard Bank home loans complaints and fraud contacts
If a home loan query is not resolved, contact Standard Bank’s Complaints Resolution Centre on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, quoting your home loan account number. A home loan dispute goes through the same Complaints Resolution Centre.
To report fraud, call 0800 222 050. For staff misconduct, the independent tip-offs line is 0800 204 547 or whistleblowingline@tip-offs.com.
Standard Bank home loan WhatsApp number and regional contacts
There is no home loan WhatsApp number. Standard Bank’s general WhatsApp ChatBot is +27 64 570 0291.
Standard Bank publishes no regional home loan office numbers for Johannesburg, Durban or any other city. All regions use 0860 123 001 for existing home loans and 0860 500 000 for new loans.
Frequently asked questions
What is the Standard Bank home loans contact number?
The Standard Bank home loans contact number for existing home loan general enquiries is 0860 123 001. For new home loan applications and re-advances, call 0860 500 000 between 8am and 5pm during the week.
What is the Standard Bank home loans email address?
The home loans email address listed is personalbankingHomeNCar@standardbank.co.za. For general personal banking and debit order queries, the page also lists personalbanking@standardbank.co.za.
How do I get my Standard Bank home loan statement?
SMS Yes to 32264 to have statements sent by email, or view recent transactions, tax certificates and home loan documents in the Standard Bank app. For misplaced documents, call 0860 123 001.
How do I check my Standard Bank home loan application status?
Standard Bank publishes no separate application tracker. Call 0860 500 000 between 8am and 5pm on weekdays and quote your application number, or ask at a branch.
What is the Standard Bank home loan payment arrangements number?
For home loan arrears and payment arrangements, call 086 100 1868. For wider debt relief, the Debt Care Centre is on 0860 111 400.
How much notice does Standard Bank need to cancel a home loan?
Standard Bank needs 90 days’ notice to cancel a home loan. Use personalbankingHomeNCar@standardbank.co.za for the cancellation notice or call 0860 123 001.
Sources
- Standard Bank home loan pages: Manage your information, Paying your bond, Settling your home loan, Change bond holder, New home loan, Existing home loan and Buying a home, standardbank.co.za, read 14 September 2026
- Standard Bank Contact us and complaints pages, standardbank.co.za, read 14 September 2026
- Standard Bank home loan Calculators, Manage your information, Settling your home loan, Buying a home, Extending your home loan and Existing home loan pages, the home loan Document Checklist PDF, and the Are you in arrears and Debt Care Centre pages, standardbank.co.za, read 25 September 2026
- Standard Bank Contact us details page, standardbank.co.za, for the WhatsApp ChatBot, read 25 September 2026