Banking & Finance · Contact details
Standard Bank Investment Contact Details
Standard Bank publishes no separate wealth and investment telephone number. Its investment and wealth management pages route to the ordinary customer care line, 0860 123 000, or 010 824 1515 from outside South Africa. We checked the contact page and the investment solutions and wealth management pages on 24 September 2026.
Standard Bank contact numbers
| Line | South Africa | International |
|---|---|---|
| Personal banking and customer care | 0860 123 000 | 010 824 1515 |
| Business banking | 0860 109 075 | Not published |
| Lost or stolen cards | 0800 020 600 | 010 824 1514 |
| Fraud, to report a new incident | 0800 222 050 | 010 824 2090 |
| Report unethical behaviour | 0800 204 547 | Not published |
| Complaints | 0860 101 101 | Not published |
Searching for a dedicated wealth line is a reasonable thing to do, and worth stopping early. We checked the investment solutions page and the view and manage wealth page directly. Both carry the same contact block as every other page on the site, headed Customer care line, with 0860 123 000 against it. There is no separate number to find.
You can decline to give your ID number
This is the most useful thing on Standard Bank’s contact page and it is easy to miss.
The online feedback form opens by asking “I’m comfortable giving my ID number”, with a yes or no answer. If you answer no, Standard Bank publishes a separate set of routes rather than refusing to help you:
| If you would rather not give an ID number | Call | |
|---|---|---|
| Compliment, query or suggestion | 0860 123 000 | email@standardbank.co.za |
| Complaint | 0860 101 101 | Complaints.CustomerRelations@standardbank.co.za |
That matters for an investment query in particular. You may want to ask a general question about a product before you are a customer, and there is no reason to hand over an identity number to do it.
Note that email@standardbank.co.za is the literal address, not a placeholder. It reads like a template someone forgot to fill in, but that is the address Standard Bank publishes for queries, compliments and suggestions.
The investment solutions page also carries information@standardbank.co.za.
A query and a complaint are different numbers
This trips people up because the two numbers look similar in a list and do different jobs.
0860 123 000 is the customer care line. It handles queries, compliments and suggestions, and it is the number the investment pages point to.
0860 101 101 is the complaints line, paired with Complaints.CustomerRelations@standardbank.co.za.
If an investment has gone wrong rather than simply needing an explanation, the second pair is the one that creates a complaint record. The feedback form itself separates Query, Compliment, Suggestion and Complaint as distinct types, so the distinction is built into how Standard Bank sorts the work.
Fraud is its own number, and it is urgent
Standard Bank separates three things that people often lump together, and using the wrong one costs time when time matters.
0800 222 050 is specifically for reporting a new fraud incident. The wording on the site is explicit about that.
0800 020 600 is for a lost or stolen card, which is a different action: blocking a card, not reporting a crime on the account.
0800 204 547 is for reporting unethical behaviour, which covers conduct rather than a transaction on your account.
All three are toll-free 0800 numbers. The customer care and complaints lines are 0860 numbers, which are charged, so the urgent lines are the free ones.
Calling Standard Bank from outside South Africa
The 0860 and 0800 prefixes do not work from abroad. Standard Bank publishes international equivalents for three lines only: customer care, lost or stolen cards, and fraud.
All three sit in the same Johannesburg block and differ by the last four digits, which makes them easy to mistype: 010 824 1515 for customer care, 010 824 1514 for lost or stolen cards, 010 824 2090 for fraud. Dial them with the country code 27 and drop the leading zero.
One small thing to be aware of when reading Standard Bank’s own pages: the customer care international number is printed in two different formats, once with a space after the country code and once without. It is the same number either way.
Other ways to reach Standard Bank
There is a call-me-back form on the contact page and on the investment pages, which asks for your name, telephone number and an identity or passport number, and a branch and ATM locator.
Standard Bank also lists personalbanking@standardbank.co.za on its contact page.
Note that no operating hours are published for any of these lines on the current contact page, so treat the toll-free fraud and card lines as the reliable route outside business hours.
Frequently asked questions
What is the Standard Bank Investment contact number?
There is no separate investment line. Investment and wealth management queries go to customer care on 0860 123 000, or 010 824 1515 from abroad.
What is the Standard Bank Investment email address?
email@standardbank.co.za is the literal published address for queries, compliments and suggestions, not a placeholder. The investment pages also list information@standardbank.co.za, and complaints go to Complaints.CustomerRelations@standardbank.co.za.
What is Standard Bank Wealth and Investment?
Its pages are the Standard Bank investment solutions and wealth management pages, and they point to the ordinary customer care line, 0860 123 000, or 010 824 1515 from outside South Africa.
Do I have to give my ID number to ask an investment question?
No. The feedback form lets you say you are not comfortable giving an ID number, and Standard Bank then offers 0860 123 000 or email@standardbank.co.za for queries and 0860 101 101 for complaints.
Sources
- Standard Bank contact page, standardbank.co.za/southafrica/personal/contact-us, for every telephone number and email address above, the identity number question and its alternative routes, and the feedback type list (read 24 September 2026)
- Standard Bank investment solutions page and view and manage wealth page, checked for a dedicated wealth or investment contact number; both carry the standard customer care block, and the investment page additionally lists information@standardbank.co.za (read 24 September 2026)