Banking & Finance · Contact details
Standard Bank Internet Banking Contact Details
For help with Standard Bank Online Banking, call 0860 123 000, the number Standard Bank lists for internet banking and cellphone banking enquiries. From abroad, call +27 11 299 4701. If your phone is lost or someone else may be using your profile, call the online fraud line on 0800 020 600 to block it. Business clients on Online Banking for Business have their own helpdesk: 0860 109 075, option 3. We read these details on standardbank.co.za on 16 September 2026.
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Standard Bank internet banking contact details at a glance
| What it is for | Contact |
|---|---|
| Internet banking and mobile (cellphone) banking enquiries, personal | 0860 123 000; international +27 11 299 4701 |
| Lost phone, blocked or compromised digital profile | 0800 020 600 |
| Chat while signed in | “Chat with us” inside Online Banking |
| WhatsApp ChatBot | +27 64 570 0291 (say “Hi”) |
| Telephone banking enquiries | 0860 123 108 |
| Online Banking for Business (OB4B Helpdesk) | 0860 109 075, option 3; international +27 10 824 2934; BusinessBankingDigitalSupport@standardbank.co.za |
| Business digital banking: registration or suspicious activity | 0860 123 107; international +27 11 299 4714 |
| Report a new fraud incident | 0800 222 050 |
Standard Bank’s contact directory has two versions of the Internet Banking block. One gives personalbanking@standardbank.co.za as the email and +27 10 824 1514 as the international fraud number. The other gives information@standardbank.co.za and +27 10 249 0100. Both give 0860 123 000 for enquiries and 0800 020 600 for fraud.
Standard Bank’s contact page gives consultant hours of 08:00 to 22:00, Monday to Sunday. It does not give separate hours for the internet banking desk. Physical address: 5 Simmonds Street, Selby, Johannesburg, 2001. To visit in person, use the branch locator on standardbank.co.za.
Using the Online Banking platform and the Banking App
Standard Bank has upgraded its Online Banking platform, now at experience.standardbank.co.za. According to its FAQ, you can still go back to the old platform by clicking your name at the top and choosing “Return to old Online Banking”. Do this if your home loan account does not show on the new dashboard. AutoShare Invest and Tax-Free Savings accounts are not on the new platform yet, so use the old platform or the Shyft app for those. If you use the Banking App, some transactions will ask you to approve them in the app.
Useful self-help before you call:
- Debit orders: Online Banking lets you reverse debit orders under R200 free of charge.
- Outages: the Service Updates status page covers Internet Banking, Mobile Banking, Cellphone Banking, ATMs, card payments and branches. You can subscribe by email, SMS, webhook, Atom or RSS.
Registering for internet banking and cellphone banking
- Register: existing clients create a profile and link their cards. If you already use the app, sign in with the same email address and password.
- Cellphone banking: dial *120*2345# on any phone linked to your account. You need your card number, PIN and ID to register. It only works inside South Africa, and if you have no airtime you can recharge on *130*2345#.
Online Banking for Business is a separate platform and app for business clients. To register you need a South African ID, a mobile device and at least one Standard Bank business product. If you still have a username and password from the old Internet Banking, you can use them to sign in. Clients on Business Online, Standard Bank’s separate enterprise platform, use a different call centre on 0860 123 007.
Standard Bank will never ask for your full card details, password, PIN or OTP, and will never ask you to update personal details through a link. WhatsApp messages from the bank come only from 064 570 0291 and carry the verified business tick. If your cellphone number stops working without warning, check straight away whether it is a SIM swap.
Complaints and escalation for online banking problems
- Check the status page for a known outage, then call 0860 123 000, or 0860 109 075 option 3 for business. Write down the reference number.
- If the fault is not fixed, complain on 0860 101 101 or at complaint.resolutioncentre@standardbank.co.za, quoting that reference.
- Unhappy with the answer? Escalate by email to ComplaintsEscalations@standardbank.co.za.
- After that, the National Financial Ombud Scheme reviews banking complaints for free: 0860 800 900 or info@nfosa.co.za.
Frequently asked questions
What is the Standard Bank internet banking contact number?
Call 0860 123 000 for internet banking and cellphone banking enquiries, or +27 11 299 4701 from abroad. If your phone is lost or your profile may be compromised, use the fraud line on 0800 020 600 instead.
What is the Standard Bank Online Banking for Business helpdesk number?
Business clients call the OB4B Helpdesk on 0860 109 075, option 3, or +27 10 824 2934 from outside South Africa, and can email BusinessBankingDigitalSupport@standardbank.co.za. Business Online clients use 0860 123 007 instead.
Does Standard Bank Internet Banking have a WhatsApp number?
Yes. The WhatsApp ChatBot is on +27 64 570 0291; say “Hi” to start. Messages from the bank come only from that number and carry the verified business tick.
What are the Standard Bank consultant hours for online banking queries?
Standard Bank’s contact page gives consultant hours of 08:00 to 22:00, Monday to Sunday. It does not give separate hours for the internet banking desk.
How do I register for Standard Bank cellphone banking?
Dial *120*2345# on any phone linked to your account. You need your card number, PIN and ID to register, and it only works inside South Africa. If you have no airtime, you can recharge on *130*2345#.
Can I go back to the old Standard Bank Online Banking platform?
Yes. Click your name at the top of experience.standardbank.co.za and choose “Return to old Online Banking”. Do this if your home loan account does not show on the new dashboard, or for AutoShare Invest and Tax-Free Savings accounts, which are not on the new platform yet.
Sources
- standardbank.co.za: contact us details (Ways to Bank section), read 16 September 2026
- standardbank.co.za: Online Banking, Cellphone Banking, WhatsApp and Service Updates pages, read 16 September 2026
- standardbank.co.za: Online Banking for Business and Digital Banking for Business, read 16 September 2026
- standardbank.co.za: complaints process, read 16 September 2026
- nfosa.co.za published contact details