Nedbank Home Loans Insurance Contact Details

Nedbank publishes no dedicated number for insurance attached to a home loan. Its home loan pages carry no telephone number, so cover sold alongside a bond is reached through the general banking and insurance routes.

Official provider route

• Nedbank Contact Centre, toll free and 24 hours: 0800 555 111
• Client Complaints Helpline: 0860 444 000 or 011 710 4011
• Gauteng: 011 294 4444
• Durban: 031 364 1111
• Pretoria: 012 436 7000

Product or service support

Two different products are commonly called home loan insurance. Credit life cover pays the bond if the borrower dies or cannot work, and is regulated as a credit related policy. Homeowners cover insures the building itself and is short term insurance. They have different rules and different ombuds, so say which one you mean when you call.

Eligibility, account or policy requirements

Credit life cover on a bond may be substituted with your own policy, provided the replacement gives at least equivalent cover. Homeowners cover is normally a condition of the loan itself. Either way the bond account number is what identifies the policy, since the cover is tied to the loan rather than to you personally.

Escalation route

Long term and short term insurers both fall within the National Financial Ombud Scheme, on 0860 800 900. Complaints about the advice given when the policy was sold go to the FAIS Ombud on 0860 663 274, and the Financial Sector Conduct Authority regulates the insurer conduct behind both.

Sources

• personal.nedbank.co.za/borrow/home-loans.html, read 2 September 2026.
• personal.nedbank.co.za/contact-us.html, read 2 September 2026.