Insurance & Medical Aid · Contact details
Nedbank Insurance Contact Details
The Nedbank Insurance contact number is 0800 333 111, or +27 10 217 4076 from outside South Africa. The same line handles personal and business insurance and claims. Life and credit life claims go to claims@nedbankinsurance.co.za, funeral claims to funeralclaims@nedbankinsurance.co.za, and short-term claim documents to insurance@nedbank.co.za. We read these details on personal.nedbank.co.za on 19 September 2026.
Nedbank Insurance contact numbers and hours
| Line | Number | Hours |
|---|---|---|
| Personal insurance | 0800 333 111, international +27 10 217 4076 | Mon to Fri 06:00 to 18:00; Sat 07:00 to 15:00; Sun 10:00 to 14:00 |
| Business insurance | 0800 333 111 | Mon to Fri 08:00 to 16:30 |
| Claims guidance | 0800 333 111 | Nedbank’s claims page says you can call any time of day |
Nedbank insurance claims contact number and emails
| Cover | How to claim | Email documents to |
|---|---|---|
| Life cover | Complete the claimant form, or call 0800 333 111 | claims@nedbankinsurance.co.za |
| Funeral cover | Complete the funeral form, or call 0800 333 111 | funeralclaims@nedbankinsurance.co.za |
| Credit life (retrenchment, death, disability) | Complete the relevant form | claims@nedbankinsurance.co.za |
| Short-term (car, home, belongings) | Call 0800 333 111 to register the claim | insurance@nedbank.co.za |
| Travel insurance | See the claims page | travelclaims@brytesa.com |
| Business | Call 0800 333 111 | See the claims page |
For funeral claims, Nedbank says it aims to pay within 30 minutes of receiving all your documents. You can also hand in claim documents at any Nedbank branch.
Deadlines for Nedbank insurance claims
- Death claims: the beneficiaries or executors must notify Nedbank Insurance within 180 days of the death, on 0800 333 111 or at claims@nedbankinsurance.co.za. A later notification may affect the outcome.
- Short-term claims: register the claim by phone. At the end of the call you get a claim reference number. Email the requested documents to insurance@nedbank.co.za within 31 days.
- Theft or crime: report the incident to the police first and keep the case number.
- Disputes: for a short-term claim, write to insurance@nedbank.co.za within 90 days of the decision. For life, funeral or credit life claims, you must dispute in writing within 6 months of the outcome.
Documents for a death claim
- The death certificate and the BI-1663/DHA-1663 notification of death.
- The deceased’s valid ID, or their full birth certificate if they were under 18.
- A certified copy of the claimant’s ID and the completed claim form.
- A burial order, or the invoice or receipt for the funeral.
- One month’s bank statement for the beneficiary.
- For an unnatural death, a police declaration. Nedbank Insurance supplies the form.
How funeral payouts are calculated
Nedbank’s funeral FAQ explains that the payout depends on the premiums paid over the previous 6 months. If premiums were short, the cover is reduced in proportion. For example, with R10,000 of cover and R100 monthly premiums, if only R500 of the R600 due was paid, the payout is (R500 ÷ R600) × R10,000 = R8,333.33. Suicide within 12 months of the policy start is not covered. Deaths within 24 months caused by a pre-existing condition are also excluded. Changes of job or smoking status must be reported in writing within 60 days.
What Nedbank Insurance covers
Nedbank Insurance sells life cover of up to R2 million and several funeral options: an Individual R30,000 plan, Family Cover, and Build your own cover. It also offers short-term insurance for vehicles, buildings, house contents, valuables, alternative energy equipment and legal expenses, as well as credit life, travel insurance and business cover. Nedbank says it may settle a short-term claim by repair, replacement, reinstatement or cash payment, or a combination of these.
Finding your loan insurance policy number
Nedbank’s insurance pages do not describe a self-service way to look up a credit life (loan insurance) policy number. The published contact for existing policies is the insurance line on 0800 333 111. Credit life covers home loans, credit cards, overdrafts, personal loans and MFC vehicle finance. Have your ID number and the loan account number ready when you call.
Who provides Nedbank Insurance
Nedbank Insurance is provided by Nedgroup Insurance Co. Ltd (FSP 41104) and Nedgroup Life Assurance Co. Ltd (FSP 40915).
Sources
- Nedbank Insurance, How to claim: personal.nedbank.co.za/insure/how-to-claim.html (read 19 September 2026)
- Nedbank, Contact us (Insurance section): personal.nedbank.co.za/contact/contact-us.html (read 19 September 2026)