Banking & Finance · Contact details
Absa Fastbuy Contact Details
For Absa FASTBuy, call 0860 327 829, and if you are struggling to pay your vehicle finance, email FASTBuyHUS@absa.africa or call FASTBuy HelpUSell on 0860 789 555. FASTBuy is an Absa Vehicle and Asset Finance (AVAF) online platform that lets AVAF customers sell their financed vehicle to Absa-approved dealers; it is a product of Absa Bank, not a separate company.
Absa FASTBuy contact details at a glance
| Route | Details |
|---|---|
| FASTBuy information (both tracks) | 0860 327 829 |
| FASTBuy HelpUSell information | 0860 789 555 |
| FASTBuy HelpUSell (struggling to pay AVAF account) email | FASTBuyHUS@absa.africa |
| FASTBuy (not in financial distress) information | 0860 669 669 |
| Call me back form | “Call me back” button on the Absa FASTBuy page |
| Vehicle finance consultants | 0860 789 555 |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000 |
Official contact channels
Absa runs FASTBuy on two tracks, and the number to call depends on which one you are in:
- Not in financial distress: call 0860 669 669 or 0860 327 829.
- Struggling to pay your AVAF account (HelpUSell): send an email to FASTBuyHUS@absa.africa asking to sell your vehicle, and a consultant will contact you. For more information, call 0860 789 555 or 0860 327 829.
You can also leave your details with the “Call me back” button on Absa’s FASTBuy page.
What this organisation provides
FASTBuy is exclusive to Absa Vehicle and Asset Finance customers and is voluntary. Absa says the platform has over 200 dealerships. You list the vehicle with pictures and an asking price, dealers make offers, and payment is done through the platform.
If you are not in financial distress, Absa sends you the three best offers. When you accept one, you get a six-digit PIN to give the dealer at handover, which releases the money into your AVAF account. You can reject an offer before you give the dealer your PIN.
If your AVAF account is in arrears, you may qualify for a rebate on the shortfall and can restructure payments with no additional costs or legal fees. You stay liable for any shortfall, and an unpaid shortfall is reported to the credit bureau until it is paid.
For other banks and vehicle financiers, browse the banking and finance hub or the banking directory A listings.
Address and operating information
FASTBuy is run online, so there is no FASTBuy walk-in office. Absa’s head office is Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000. Absa does not publish separate FASTBuy call centre hours on its FASTBuy page. Absa Bank Limited is a registered credit provider, NCRCP7.
Support and escalation routes
Absa does not publish a separate FASTBuy escalation line. For general vehicle finance help, Absa’s consultants are on 0860 789 555. If you are in arrears and want to sell, the HelpUSell email FASTBuyHUS@absa.africa is the written route, which gives you a record of your request.
FAQs
What is the Absa FASTBuy contact number?
Call 0860 327 829. If you are not in financial distress you can also call 0860 669 669; if you are struggling to pay, call FASTBuy HelpUSell on 0860 789 555.
What is the Absa FASTBuy email address?
For the HelpUSell track, email FASTBuyHUS@absa.africa asking to sell your vehicle, and a consultant will contact you.
Who can use Absa Fast Buy?
Only Absa Vehicle and Asset Finance (AVAF) customers. It is voluntary.
How does the FASTBuy PIN work?
When you accept an offer you get a six-digit PIN, which you give the dealer at handover. That releases the money into your AVAF account.
Am I liable for a shortfall after selling on FASTBuy?
Yes. You stay liable for any shortfall, and an unpaid shortfall is reported to the credit bureau until it is paid.
Sources
- Absa, Absa FASTBuy: absa.co.za/personal/loans/for-a-car/explore-solutions/absa-fastbuy/, read 2026-09-26
- Absa, A debt-free journey starts now: absa.co.za/personal/loans/for-a-car/explore-solutions/a-debt-free-journey-starts-now/, read 2026-09-26