Banking & Finance · Contact details
Absa Vehicle Finance Contact Details
The Absa vehicle finance contact number is 0860 669 669, the line for Absa Vehicle and Asset Finance, and the email address is vehiclefinance@absa.co.za. Islamic vehicle finance has its own line on 0860 000 786. If you are struggling to pay your car instalment, Absa’s debt assistance team is on 0861 222 272, and if you need to sell a financed car you cannot afford, FASTBuy HelpUSell Support is on 0860 789 555. There is no separate settlement number: balances, statements of what you owe and settlement quotes are requested 24/7 in the Absa Banking App or on Absa Online. The numbers below were read from Absa’s vehicle finance pages on absa.co.za, first on 14 September 2026 and again on 4 October 2026.
Absa vehicle finance contact numbers
| What you need | Contact |
|---|---|
| Vehicle finance customer care and new finance | 0860 669 669, vehiclefinance@absa.co.za |
| Islamic vehicle finance | 0860 000 786 |
| Balance, settlement letter, paid-up letter, contract copy | Absa Banking App or Absa Online, 24/7 |
| Can’t pay: debt assistance and payment arrangements | 0861 222 272 |
| Sell your financed car (FASTBuy HelpUSell) | 0860 789 555, FASTBuyHUS@absa.africa |
| FASTBuy (second number) | 0860 327 829 |
| Vehicle credit protection | 0860 669 669, Vehicle.creditprotect@absa.co.za |
| Credit Protection Plan claims and policy queries (Absa Life) | 0860 227 253, polserv@absa.co.za |
| Vehicle extended cover claims and queries | 0860 100 876, Extended.cover@absa.co.za |
| Vehicle warranty, tyre and rim, dent and scratch claims and queries | 0861 666 488, absa@innovation.group or absa@za.innovation-group.com |
| Commercial Asset Finance | 0861 001 155 |
| Complaints (Complaint Resolution Suite) | 0800 41 41 41, actionline@absa.co.za |
| Report fraud | 0860 557 557 |
Absa vehicle finance customer care
Absa lists 0860 669 669 on its “Manage your car loan” page as the number for speaking to a vehicle finance consultant, and on its Talk to Us directory for car finance and extended cover. It is the number to use for an existing agreement and for a new vehicle finance application. Have your vehicle finance account number ready, as it is the reference Absa uses for your agreement. If you took out Shari’ah-compliant finance, call Islamic Vehicle Finance on 0860 000 786 instead. 0860 and 0861 numbers are charged calls.
Business customers financing commercial vehicles and equipment have a separate Commercial Asset Finance line on 0861 001 155.
Absa vehicle finance email address
The Absa vehicle finance email address is vehiclefinance@absa.co.za. Related products have their own mailboxes: Vehicle.creditprotect@absa.co.za for vehicle credit protection, Extended.cover@absa.co.za for extended cover, absa@za.innovation-group.com for the vehicle warranty, and FASTBuyHUS@absa.africa for HelpUSell. Put your vehicle finance account number in the subject line, and do not email card details or PINs.
Absa vehicle finance login and online registration
There is no separate vehicle finance login. Your car loan is managed through the same Absa Online and Absa Banking App profile as other Absa accounts. Absa’s registration steps are:
- Go to absa.co.za and tap Login in the top right of the screen.
- Tap Register, follow the prompts and tap Next.
- Enter your card number and ATM PIN, add a title and tap Next.
- Choose a five-digit PIN and tap Register.
- You will get a verification SMS on the cellphone number you entered, and registration is complete.
How to check your Absa vehicle finance balance online
Once you are logged in to the Absa Banking App or Absa Online, tap your vehicle finance account to see it. Absa says you can manage your car loan 24/7 and:
- make payments into your vehicle finance account
- request a copy of your eNaTIS document
- view your paid-up letter once the car is paid off
- request your settlement letter and a copy of your contract
- download a cross-border letter for travel
- adjust your loan, using an advance to reduce your instalments and balloon payment
If you cannot get into the app or Absa Online and need a balance or statement, call customer care on 0860 669 669.
Absa vehicle finance settlement: contact number and quote
Absa does not publish a separate vehicle settlement contact number or settlement portal. A settlement quote, the letter that tells you how much you must pay to settle the loan in full, is requested in Absa Online or the Banking App, and the number Absa prints on its settlement quote page for help is 0860 669 669 (Islamic Vehicle Finance 0860 000 786).
- Absa Online: log in, tap Documents on your Vehicle Finance Account, tap Request next to Settlement quote, confirm your email address and details, then tap Confirm.
- Banking App: log in, tap your Vehicle Finance Account, tap Documents, then Settlement quote, confirm your email address and details, then tap Confirm.
Absa says the settlement quote is emailed to you within a day and is valid for only six days from the day you receive it. Check the date on the settlement letter before you pay, and request a fresh one if it is out of date. If you receive a settlement SMS you did not ask for, check the figure in the app or call 0860 669 669 before acting on it, and report anything suspicious on 0860 557 557. After the final payment, your paid-up letter is available in the app or on Absa Online.
Paying your account: Absa vehicle finance banking details
Absa’s Paying your vehicle finance page does not print a bank account number to pay into. It lists these ways to pay: debit order; an EFT in the Banking App or Absa Online; an interaccount transfer at an Absa ATM; a payment from a different bank, by adding your vehicle finance account as a beneficiary; and a cash deposit at an Absa ATM, where you choose Cardless Banking, then Scan and Pay, select Financial Institution, pick Absa Vehicle Finance as the beneficiary and enter your vehicle finance account number.
In each case your vehicle finance account number is the reference. Pay only through these routes, and never into an account given in an unexpected SMS or email, however official it looks.
Absa vehicle finance payment arrangements and debt help
Absa’s debt assistance page for vehicle finance says that if your debt is overwhelming, speak to Absa first, and gives 0861 222 272 for help. It also has a “Call me back” button on that page if you would rather Absa phoned you. The options Absa lists for customers who cannot keep up with repayments are:
- a short-term arrangement
- a loan restructure
- letting Absa “HelpUSell” your vehicle
- voluntary surrender of the vehicle, where you sign consent for Absa to sell it on your behalf; Absa warns that you remain liable for any shortfall after the sale
If Absa cannot agree lower instalments, it recommends contacting a registered debt counsellor before legal action starts.
Absa vehicle finance payment holiday and COVID-19 relief
Absa’s vehicle finance and debt assistance pages no longer list a COVID-19 payment relief programme, and they do not offer a “payment holiday” by that name. If you cannot pay your instalment now, the routes Absa gives are a short-term arrangement or a loan restructure, arranged with its debt assistance team on 0861 222 272 or through the “Call me back” button on its debt assistance page. For the other Absa relief contacts, see Absa Payment Relief contact details.
Guide: Absa Payment Relief: How to Apply on a Home Loan or Vehicle Finance
Sell a car financed by Absa
If you cannot continue with repayments and want to avoid repossession, Absa’s FASTBuy HelpUSell process markets and sells your car to one of its approved dealers, provided you meet the qualifying criteria. Email FASTBuyHUS@absa.africa or call FASTBuy HelpUSell Support on 0860 789 555. Absa’s vehicle finance pages also link to Absa FASTBuy for selling a car more generally, with a second FASTBuy number, 0860 327 829. Because the vehicle is security for the loan, get a settlement quote first so you know what must be paid before ownership can pass to the buyer.
Absa vehicle finance protection plan, extended cover and warranty
Absa sells credit protection with its vehicle finance, described as cover in the event of death, illness or loss of income, and value-added insurance such as extended cover. Queries about vehicle credit protection go to 0860 669 669 or Vehicle.creditprotect@absa.co.za, extended cover queries to Extended.cover@absa.co.za, and warranty queries to absa@za.innovation-group.com. The terms and conditions of your cover and of your instalment sale agreement are in your contract, which you can download in the Absa Banking App or on Absa Online.
Absa vehicle finance protection plan policy: what it covers
The protection plan sold with Absa vehicle finance is the Credit Protection Plan, underwritten by Absa Life. Absa says the loan is covered in the event of death, temporary and permanent disability, critical illness and loss of income, depending on the plan you selected. On death, permanent disability, critical illness or terminal illness the outstanding balance is paid; if you are temporarily disabled or cannot earn an income, the plan covers the monthly instalment for a limited time. Loss of income is covered only on Plan D and Plan E.
| Plan | What it covers |
|---|---|
| Plan A | Death, terminal illness |
| Plan B | Death, permanent and temporary disability, terminal illness |
| Plan C | Death, permanent and temporary disability, critical illness, terminal illness |
| Plan D | Death, permanent and temporary disability, terminal illness, critical illness, loss of income |
| Plan E | Death, terminal illness, loss of income |
Your own policy schedule and terms take precedence over this overview, so check which plan is on your agreement. For claims or policy queries, Absa’s Credit Protection page gives Absa Life on 0860 227 253, and its Talk to Us directory adds polserv@absa.co.za. See also Absa Credit Life Insurance Contact Details.
Absa’s pages print different details for the other products. For Extended Cover, the Talk to Us directory gives 0860 669 669 and the value-added insurance page gives 0860 100 876, both with Extended.cover@absa.co.za. For a Mechanical Breakdown Warranty, Booster Warranty, Tyre and Rim or Dent and Scratch Insurance, the value-added insurance page gives 0861 666 488 and absa@innovation.group, while Talk to Us gives absa@za.innovation-group.com.
Absa vehicle finance complaints
If customer care does not resolve a problem, log a complaint with Absa’s Complaint Resolution Suite on 0800 41 41 41, weekdays 08:00 to 16:30, or at actionline@absa.co.za, quoting your vehicle finance account number. Absa Bank Limited is a registered credit provider (NCRCP7).
Frequently asked questions
What is the Absa vehicle finance contact number?
0860 669 669 for Absa Vehicle and Asset Finance customer care and new finance. Islamic vehicle finance is on 0860 000 786.
What is the Absa vehicle finance email address?
vehiclefinance@absa.co.za. Quote your vehicle finance account number.
What is the Absa vehicle settlement contact number?
There is no dedicated settlement number. Request the settlement quote in the Banking App or Absa Online; for help Absa gives 0860 669 669.
How do I check my Absa vehicle finance balance?
Log in to the Absa Banking App or Absa Online and open your vehicle finance account. There is no separate vehicle finance login.
How long is an Absa vehicle settlement quote valid?
Absa says it is emailed within a day of your request and is valid for six days from the day you receive it.
How do I pay my Absa vehicle finance from another bank?
Absa says to add your vehicle finance account as a beneficiary at your bank. Its payment page does not print separate banking details.
Does Absa vehicle finance offer a payment holiday or COVID-19 relief?
Absa’s vehicle finance pages no longer list a COVID-19 relief programme or a payment holiday. If you cannot pay, call debt assistance on 0861 222 272 to ask for a short-term arrangement or a loan restructure.
Is Absa vehicle finance covered by Absa credit protection?
Absa’s Credit Protection Plan covers Vehicle and Asset Finance, and what is paid depends on the plan selected. Plans A to E cover death and terminal illness, with disability, critical illness and loss of income added depending on the plan. For claims, call Absa Life on 0860 227 253.
Sources
- Absa Manage your car loan online, absa.co.za/personal/loans/for-a-car/explore-solutions/manage-your-car-loan-online, read 14 September 2026
- Absa A debt-free journey starts now (vehicle finance debt assistance, collections, HelpUSell), absa.co.za, read 14 September 2026
- Absa Vehicle finance explore solutions page, absa.co.za/personal/loans/for-a-car/explore-solutions, read 14 September 2026
- Absa Talk to Us contact directory, absa.co.za/talk-to-us, read 14 September 2026
- Absa FASTBuy page, absa.co.za/personal/loans/for-a-car/explore-solutions/absa-fastbuy, read 4 October 2026
- Absa Talk to Us contact directory, absa.co.za/talk-to-us, read 4 October 2026
- Absa Settlement quote page, absa.co.za/personal/loans/for-a-car/explore-solutions/settlement-quote, read 4 October 2026
- Absa Paying your vehicle finance page, absa.co.za/personal/loans/for-a-car/explore-solutions/paying-your-vehicle-finance, read 4 October 2026
- Absa A debt-free journey starts now, absa.co.za/personal/loans/for-a-car/explore-solutions/a-debt-free-journey-starts-now, read 13 October 2026
- Absa Credit Protection page, absa.co.za/personal/insure/credit-protection/explore, read 13 October 2026
- Absa Value-added insurance page, absa.co.za/personal/loans/for-a-car/value-added-insurance, read 13 October 2026
- Absa Talk to Us contact directory, absa.co.za/talk-to-us, read 13 October 2026