Absa Credit Life Insurance Contact Details

Absa sells this cover as the Credit Protection Plan rather than as credit life insurance, which is why searching the product name on its site can come up empty. Queries and claims both go to Absa Life on 0860 227 253.

Absa credit life claim and query contact details

Absa Life, queries and claims	0860 227 253
Product pages	absa.co.za/personal/insure/credit-protection/
Claims page	absa.co.za/personal/insure/credit-protection/claim/

What the Absa Credit Protection Plan covers

A credit protection or credit life policy settles or covers repayments on a credit agreement if something stops you earning. Absa describes the plan as covering death, permanent or temporary disability, critical illness, terminal illness and loss of income. Because the cover is attached to a specific credit agreement rather than to you personally, the amount insured falls as the debt falls, and the policy usually ends when the credit agreement does.

What you need for an Absa credit life claim

You will need the credit agreement or account number the policy is attached to, not just your identity number, because the cover is tied to that agreement. For a claim, expect to provide proof of the event: a death certificate, medical reports for disability or illness, or proof of retrenchment and that the loss of income was not voluntary.

Under the National Credit Act you have the right to substitute credit life insurance with a policy of your own that provides at least equivalent cover, and a credit provider must accept it. The National Credit Regulator also prescribes limits on what may be charged for credit life on most agreements, so if the premium looks high, check the prescribed limits with the regulator rather than assuming it is fixed.

If a claim or policy dispute stalls

Take a claim or policy dispute to Absa Life first on 0860 227 253 and keep the reference. Absa Bank Limited, registration 1986/004794/06, has its head office at Absa Towers West, 15 Troye Street, Johannesburg, 2000.

Frequently asked questions

How do I claim on Absa credit life insurance?

Call Absa Life on 0860 227 253, the single number Absa publishes for queries and claims on the Credit Protection Plan. You will need the credit agreement or account number and proof of the event, such as a death certificate or medical reports.

What is the Absa credit life contact number?

0860 227 253. Absa sells the cover as the Credit Protection Plan, not as credit life insurance, which is why the product name can be hard to find on its site.

Can I have credit life cover on an Absa credit card?

Credit protection attaches to a specific credit agreement, and the amount insured falls as the debt falls. Under the National Credit Act you may also substitute it with your own policy of at least equivalent cover, which the credit provider must accept.

How much does Absa credit life cost?

The National Credit Regulator prescribes limits on what may be charged for credit life on most agreements. If the premium looks high, check the prescribed limits with the regulator rather than assuming it is fixed.

Sources

• Absa credit protection claim page giving the Absa Life number: absa.co.za/personal/insure/credit-protection/claim/
• Absa credit protection product pages: absa.co.za/personal/insure/credit-protection/explore/