Insurance & Medical Aid · Contact details
Absa Funeral Cover Contact Details
The Absa funeral cover contact number is 0860 227 253 for Absa Life, with claims and queries by email to lifeclaims@absa.co.za. If your policy is the Eyenu Nonke Funeral Plan, the number is 0860 286 287. Claims can also be lodged in the Absa Banking App, on Absa Online, or through the call-back form on the funeral cover page.
Absa funeral cover contact details at a glance
| Absa Life claims and queries | 0860 227 253 |
|---|---|
| lifeclaims@absa.co.za | |
| Absa Eyenu Nonke Funeral Plan | 0860 286 287 |
| Claim online | Absa Banking App, insurance dashboard, or Absa Online |
| Call-back | “Call me back” form on the funeral cover page |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg, 2000 |
| Insurer | Absa Life Limited, licence I121, FSP 36116, registration 1992/001738/06 |
Which number you use depends on the plan. Absa lists 0860 227 253 for Absa Life policies generally and 0860 286 287 specifically for Eyenu Nonke, so check the plan name on your policy schedule before you dial.
Documents you need to claim
- The completed claim form.
- A completed BI 1663, the notification of death.
- A certified copy of the death certificate.
- A certified copy of the deceased’s ID, and of your own if you are not the main member.
- A completed police report where the death was unnatural.
- Proof of banking details no older than three months, if the payout goes to an account outside Absa.
- Proof of residential address.
- A letter of authority where no beneficiary is named, with the policy number stated on it.
Absa notes that documents can be certified at any Absa branch, a police station or a commissioner of oaths. The BI 1663 comes from authorised undertakers, Home Affairs, government mortuaries and hospitals, and is completed in sections by the certifying doctor or traditional leader, the undertaker and a Home Affairs official, with a police officer able to sign in place of Home Affairs where no official is available.
Claiming on the Absa app
- Log in to the Absa Banking App.
- Open the insurance dashboard, select the funeral policy and then funeral claims.
- Complete the claim details and confirm them.
- Upload the documents listed above.
- An assessor evaluates the claim and Absa notifies you of the outcome; valid claims are paid into your bank account.
You can also claim through Absa Online or by contacting Absa Life directly on the number and email above.
Three rules worth knowing before you claim
- Six-month waiting period. Absa applies a six-month waiting period for death from natural causes, counted from the date it receives your first premium. Pay the first premium on 1 March and you can claim after 1 September.
- Missed premiums are deducted at claim stage. Any premiums missed over the life of the policy come off the payout.
- Claiming for someone else needs a letter of authority from the Master of the High Court, with the policy number on it, if you are neither the policyholder nor a named beneficiary.
Absa also warns about unclaimed benefits: a benefit stays unpaid until someone claims it, tracing costs may be charged, and it is your responsibility to keep your own and your beneficiaries’ contact details current.
One oddity on Absa’s claim page: the section headed “receiving payout” currently displays text about credit card protection cover rather than funeral payouts. Ask the consultant on 0860 227 253 about payout timing rather than relying on that block.
The Eyenu Nonke and Flexi funeral plans
| Eyenu Nonke Funeral Plan | Flexi Funeral Plan | |
| Maximum cover | R30,000 (family up to R20,000) | R100,000 (family up to R50,000) |
| Main member entry age | 18 to 65 | 18 to 70 |
| Cover options | R15,000, R20,000 or R30,000 | Tailored |
| Extended family | Up to 10 members at extra premium | Up to R50,000 per member under 75 |
| Included | Yearly increase, transport of mortal remains, premium relief, grocery benefit, R200 airtime and R5,000 grocery once-off for those 18 and older | Yearly increase, transport of mortal remains, premium relief, optional grocery benefit |
| Optional | Unveiling benefit | Unveiling benefit, R10,000 |
Both plans carry a 3% yearly benefit increase, need no medical examination, and pay a double benefit for accidental death for lives aged 18 and over, subject to regulatory limits.
Frequently asked questions
What is the Absa Funeral Cover contact number?
0860 227 253 for Absa Life claims and queries generally, and 0860 286 287 specifically for the Eyenu Nonke Funeral Plan. Check the plan name on your policy schedule before you dial.
What is the Absa funeral cover email address?
Claims and queries go by email to lifeclaims@absa.co.za.
How long is the waiting period on Absa funeral cover?
Six months for death from natural causes, counted from the date Absa receives your first premium. Pay the first premium on 1 March and you can claim after 1 September.
What documents does Absa need for a funeral claim?
The completed claim form, a BI 1663 notification of death, certified copies of the death certificate and IDs, a police report where the death was unnatural, proof of banking details no older than three months if the payout goes outside Absa, proof of residential address, and a letter of authority where no beneficiary is named. Documents can be certified at any Absa branch, a police station or a commissioner of oaths.
How do I claim on the Absa app?
Log in to the Absa Banking App, open the insurance dashboard, select the funeral policy and then funeral claims, complete and confirm the claim details, and upload the documents. An assessor evaluates the claim and Absa notifies you of the outcome.
Sources
- Absa, How to claim funeral cover: absa.co.za/personal/insure/my-funeral/claim (read 23 September 2026)
- Absa, Funeral cover: absa.co.za/personal/insure/my-funeral/explore (read 23 September 2026)