Insurance & Medical Aid · Contact details
Absa HOC Insurance Contact Details
Absa homeowners cover, HOC, is answered on 0860 100 876, the same number as household contents insurance, but the two products use different mailboxes: homeowners cover goes to adminhoc@absa.co.za and household contents to absa@absa.co.za. HOC stands for homeowners comprehensive insurance, the cover on the building itself, so the mailbox you write to matters as much as the number you dial.
Absa HOC insurance contact details at a glance
| What it is for | Contact |
|---|---|
| Building and homeowners comprehensive insurance | 0860 100 876 |
| Homeowners cover email | adminhoc@absa.co.za |
| Household contents insurance | 0860 100 876 |
| Household contents email | absa@absa.co.za |
| Home Loan Protector insurance | 0860 227 253 |
| Home Loan Protector email | lifesales@absa.co.za |
| Car insurance | 0860 111 630 |
| Portable possessions cover | 0861 722 272 |
| Absa Insurance Company Customer Care Desk (complaints) | 0860 111 665 |
| Complaints email | ais.complaints@absa.co.za |
| Complaint Resolution Suite | 0800 41 41 41 |
| Home loan account queries | 0860 111 007 or home@absa.co.za |
What homeowners comprehensive cover is
Homeowners comprehensive cover insures the structure of the property. It is a different product from household contents insurance, which covers what is inside, and from Home Loan Protector, which is life cover that settles the bond if you die. All three are commonly confused because they are sold alongside a home loan.
Absa HOC claims and which number to use
Building damage, geyser and structural claims on the home itself start on 0860 100 876, with documents and follow-ups going to adminhoc@absa.co.za. Household contents claims use the same number but the absa@absa.co.za mailbox. Home Loan Protector is handled by the life side on 0860 227 253 with lifesales@absa.co.za. Car insurance is separate again on 0860 111 630, and portable possessions cover on 0861 722 272.
Why a lapsed HOC policy matters on a bonded home
Building cover is normally a condition of an Absa home loan, so a lapse can put you in breach of the loan agreement as well as leaving the property uninsured. Home loan account queries go to 0860 111 007 or home@absa.co.za rather than to the insurance desk.
Absa HOC complaints and escalation
A complaint about the insurance itself goes to the Absa Insurance Company Customer Care Desk on 0860 111 665 or ais.complaints@absa.co.za. A complaint that Absa does not resolve goes to the Complaint Resolution Suite on 0800 41 41 41, with the Financial Sector Conduct Authority regulating the insurer conduct.
Frequently asked questions
What is the Absa HOC insurance contact number?
Homeowners comprehensive cover is answered on 0860 100 876, the same line as household contents insurance. The mailboxes differ: adminhoc@absa.co.za for the building cover, absa@absa.co.za for contents.
What is the Absa HOC insurance email address?
Homeowners cover email: adminhoc@absa.co.za for homeowners comprehensive cover.
What is the difference between HOC and household contents insurance?
HOC insures the structure of the property; household contents covers what is inside it. Both are answered on 0860 100 876, but they use different mailboxes.
Who regulates Absa insurance complaints?
The Financial Sector Conduct Authority regulates the insurer conduct. Unresolved complaints first go to the Complaint Resolution Suite on 0800 41 41 41.
Sources
- absa.co.za/talk-to-us/, the Absa contact directory, read 3 September 2026.