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Absa Vehicle Settlement Letter Contact Details
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To get a settlement letter (settlement quote) for an Absa vehicle loan, request it in the Absa Banking App or on Absa Online under Documents on your Vehicle Finance Account. Absa emails the quote within a day, and it is valid for six days from the day you receive it. For help, call Absa Vehicle and Asset Finance on 0860 669 669, or Islamic Vehicle Finance on 0860 000 786. We read these details on absa.co.za on 19 September 2026.
How to get a settlement letter for your Absa vehicle loan
Absa describes a settlement quote as a letter from the bank that tells you how much you need to pay to settle your vehicle loan in full. Request it when you are ready to pay, because the quote expires after six days: if you pay after it has expired, request a new one so that you pay the correct balance.
On the Absa Banking App
- Log in to the Absa Banking App.
- Tap your Vehicle Finance Account, then tap Documents.
- Tap Settlement quote and confirm your email address.
- Tap Continue, check your details and tap Confirm.
On Absa Online
- Log in to Absa Online.
- Tap Documents on your Vehicle Finance Account.
- Tap Request next to Settlement quote and confirm your email address.
- Tap Next, check your details, tap Confirm, then Done.
If the request works, the quote arrives by email within a day. The Banking App and Absa Online both send the quote to the email address you confirm during the request, so make sure that address is current before you tap Confirm. If the email does not arrive, or you cannot use online banking, call Absa Vehicle and Asset Finance on 0860 669 669.
Paid-up letter after you settle
Once the car is paid off, you can request a paid-up letter in the same place: Documents on your Vehicle Finance Account, then Paid-up letter. Confirm your email address and details, and the letter is emailed to you within a day. A paid-up letter is proof that the loan’s outstanding balance has been paid.
Other vehicle finance documents online
Absa’s Manage my car loan page says you can also do the following online, 24/7:
- Request a copy of your vehicle’s eNaTIS documents.
- Get a cross-border letter to take the car out of South Africa.
- Make extra payments from your Absa transactional account.
To register for Absa Online with only a vehicle finance account, click Logon on absa.co.za, then Register. You will need your cellphone number, Vehicle Finance Account number and ID number. You then choose a 5-digit PIN and confirm with SureCheck.
Ways to pay the settlement amount
- EFT through Absa Online or the Banking App, or a payment from another bank to your AVAF account.
- An inter-account transfer at an Absa branch or ATM.
- A cash deposit at an Absa branch using a deposit slip.
- A cash deposit at an Absa cash-accepting ATM. Choose Cardless Banking, then Scan n Pay, then Financial institution, and select Absa Vehicle Finance as the beneficiary. Enter your AVAF account number. You can deposit up to 100 notes, with no coins.
Selling the car before it is paid off
If you want to sell a financed car, Absa’s FASTBuy service lets you request a settlement quote and sell the car to one of its approved dealers. If you are struggling with repayments, FASTBuy HelpUSell is on 0860 789 555 or FASTBuyHUS@absa.africa. Missed instalments are handled on 0860 222 272.
Add-on cover linked to your car loan
If your vehicle finance includes add-on products, Absa’s Talk to Us directory lists separate contacts for each one. When you settle the loan, contact these teams about any cover that was paid through the finance account:
| Product | Telephone | |
|---|---|---|
| Credit protection | 0860 669 669 | Vehicle.creditprotect@absa.co.za |
| Extended cover | 0860 669 669 | Extended.cover@absa.co.za |
| Warranty | 0860 000 786 | absa@za.innovation-group.com |
Absa vehicle finance contact numbers
| Line | Contact |
|---|---|
| Absa Vehicle and Asset Finance | 0860 669 669 |
| Islamic Vehicle Finance | 0860 000 786 |
| Vehicle finance email (listed under Islamic car finance) | vehiclefinance@absa.co.za |
| Missed instalments | 0860 222 272 |
| FASTBuy HelpUSell | 0860 789 555, FASTBuyHUS@absa.africa |
Frequently asked questions
How do I get an Absa settlement letter?
Open the Absa Banking App or Absa Online, go to Documents on your Vehicle Finance Account, and request the Settlement quote. Absa emails it within a day and it is valid for six days.
What is the Absa car settlement contact number?
Call Absa Vehicle and Asset Finance on 0860 669 669, or Islamic Vehicle Finance on 0860 000 786. Missed instalments are handled on 0860 222 272.
What is the Absa vehicle finance email address?
Absa lists vehiclefinance@absa.co.za under its Islamic car finance section. FASTBuy HelpUSell queries go to FASTBuyHUS@absa.africa.
What if my settlement quote expires before I pay?
Request a new one in the Banking App or on Absa Online so that you pay the correct balance.
Sources
- Absa, How to pay off your loan for your vehicle (settlement quote): absa.co.za/personal/loans/for-a-car/explore-solutions/settlement-quote (read 19 September 2026)
- Absa, Paid your car off: absa.co.za/personal/loans/for-a-car/explore-solutions/paid-your-car-off (read 19 September 2026)
- Absa, Manage my car loan account and A debt-free journey starts now: absa.co.za/personal/loans/for-a-car (read 19 September 2026)