AVAF is Absa Vehicle and Asset Finance, the business finance division of Absa Bank Limited. Its general enquiry line is 0861 600 800, with dedicated regional numbers for tracking and recovery matters. Lost or stolen Absa cards are reported separately, on 011 501 5050 or 0800 11 11 55, which are general Absa numbers rather than AVAF-specific ones. Verified against absa.co.za on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| AVAF general help | 0861 600 800 | Vehicle and asset finance enquiries |
| Tracking and recovery, Johannesburg | 011 685 9500 | Fitted tracking units, regional support |
| Tracking and recovery, Cape Town | 021 816 4000 | Fitted tracking units, regional support |
| Tracking and recovery, Durban | 031 566 7700 | Fitted tracking units, regional support |
| Tracking and recovery, Port Elizabeth | 041 396 5533 | Fitted tracking units, regional support |
| Tracking and recovery, Nelspruit | 013 753 4584 | Fitted tracking units, regional support |
| Lost or stolen Absa cards | 011 501 5050 or 0800 11 11 55 | Any Absa card, not AVAF-specific |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg, 2000 | Correspondence |
AVAF bundles tracking and recovery into its financing product: Absa installs tracking units on financed vehicles and arranges the monthly fees on the customer’s behalf. That is why a regional number exists specifically for tracking and recovery queries, separate from the general finance line.
What AVAF actually covers
AVAF sits under Absa’s business banking, not personal banking, and covers several distinct finance structures: an instalment sale agreement, an Absa financial lease, an Absa operating lease, and an Islamic Vehicle and Asset Finance option for customers who prefer Sharia-compliant structures. It also offers credit protection cover and mechanical breakdown warranties as add-ons. Which structure you are on changes who you contact and what your obligations are at the end of the term, so confirm which agreement you signed before raising a query.
Best contact route by issue
- A new finance application or a quote: the AVAF general line on 0861 600 800.
- The fitted tracking unit is faulty, or you need to query the tracking fee: the regional number for your area.
- Vehicle stolen or hijacked: your tracking provider’s emergency line first, since recovery depends on speed, then AVAF and your insurer.
- Settlement figures and paying off the finance early: the AVAF general line, in writing, so the figure quoted is on record.
- End of a financial or operating lease: confirm your obligations under that specific structure before the term ends, since a lease and an instalment sale end differently.
- Your Absa card is lost or stolen: 011 501 5050 or 0800 11 11 55, which is separate from AVAF.
What to prepare
- Your finance agreement or account number.
- The vehicle registration and VIN.
- Which finance structure you signed: instalment sale, financial lease or operating lease.
- Recent statements, for any query about a settlement figure or a disputed instalment.
- Your business registration details, since AVAF operates under business banking.
Complaints and escalation
- Raise it with AVAF in writing on 0861 600 800 or through Absa’s published complaints channel, and obtain a reference number.
- Escalate within Absa if the initial response does not resolve it, quoting the reference.
- Approach the National Financial Ombud on 0860 800 900 once Absa’s own process is exhausted, since it handles unresolved banking and credit disputes. Confirm eligibility before lodging.
- Where the finance was mis-sold or the advice was the issue rather than the account handling, the FAIS Ombud on 012 762 5000 may be the more relevant forum instead.
No route guarantees a particular settlement figure or outcome, and every escalation body will expect Absa to have had a fair opportunity to resolve the matter first.
Scam and verification checks
- Type absa.co.za yourself and take numbers from the official site rather than from a directory or a caller.
- Never disclose a one-time password, PIN, card CVV or banking login details to anyone, including someone who says they are calling from AVAF.
- Never pay a settlement or instalment into a personal bank account. Absa banks in its own registered name.
- End the call and dial 0861 600 800 or the number on your statement if anyone contacts you about your finance account and you are unsure who they are.
- Preserve evidence. If money has left your account, notify Absa immediately on 011 501 5050 or 0800 11 11 55 and report it to SAPS on 10111.
Related contact pages
- Altech Netstar Contact Details: an independent tracking and recovery provider for comparison.
- Ford Contact Details: manufacturer support where the query concerns the vehicle itself.
- Mercedes Witbank Contact Details: a dealership route for a specific make and region.
- Bidvest Club McCarthy Contact Details: a dealer group offering finance and vehicle sales.
Frequently asked questions
What does AVAF stand for?
Absa Vehicle and Asset Finance, the business finance division of Absa Bank Limited that provides instalment sale agreements, financial leases, operating leases and Islamic vehicle and asset finance to businesses.
What is the safest official contact route?
The AVAF general line on 0861 600 800, published on absa.co.za, or the regional tracking and recovery number for your area. For a lost or stolen card, use 011 501 5050 or 0800 11 11 55 instead.
What information should I prepare?
Your finance agreement or account number, the vehicle registration and VIN, which finance structure you signed, recent statements, and your business registration details.
What should I do if I cannot get help?
Escalate within Absa in writing with your reference number, then approach the National Financial Ombud on 0860 800 900 once Absa’s own process is exhausted, or the FAIS Ombud where the complaint concerns advice rather than account handling.
Last verified 18 August 2026 against absa.co.za.