Automotive · Contact details
Ford South Africa Contact Details
The Ford contact number in South Africa is 0860 011 022, the Ford Customer Relationship Centre. Its general enquiries email is fordcrc2@ford.com and fleet enquiries go to fleetsa@ford.com. For breakdowns, Ford Roadside Assistance is on 0861 150 250, 24 hours a day. Every detail below was read from ford.co.za (Contact Us, Dealer Locator, Roadside Assistance and Service pages) on 19 September 2026.
Ford South Africa contact details at a glance
| What you need | Contact |
|---|---|
| Ford Customer Relationship Centre | 0860 011 022 |
| General enquiries email | fordcrc2@ford.com |
| Fleet enquiries | fleetsa@ford.com |
| Customer Relationship Centre on WhatsApp | WhatsApp link or QR code on the Contact Us page |
| Ford Expert (product advice) on WhatsApp | 012 842 3390 |
| Roadside Assistance (24/7) | 0861 150 250 |
| Book a service | myfordjourney.co.za |
Ford’s Contact Us page offers two WhatsApp routes. The Customer Relationship Centre WhatsApp opens from a link or QR code on the page. A separate “Ford expert” live chat on WhatsApp, 012 842 3390, answers questions about features on the Ranger, Everest and Territory, whether you own one or are thinking of buying.
Ford dealers in Cape Town
A dealer-locator search for Cape Town on 19 September 2026 listed these dealers first:
| Dealer | Address |
|---|---|
| Motus Ford Paarden Eiland | 67 Paarden Eiland Road, Paarden Eiland, 7405 |
| NMG Ford Claremont | 151 Imam Haron Road, Cape Town, 7708 |
| Motus Ford Diep River | 68 Main Road, Diep River, 7800 |
| NMI Ford N1 City | Corner of Frans Conradie Drive, N1 City, 7460 |
| NMI Ford Tyger Valley | Corner Durban Road and Raglan Road, Cape Town, 7530 |
| Halfway Ford Kuils River | 5 Triton Road, Kuilsrivier, 7480 |
| Ford Stellenbosch | 113 Bird Street, Stellenbosch, 7600 |
| Kelfords Ford | 11 Victoria Street, Somerset West, 7130 |
| McCarthy Ford Paarl | 360 Main Street, Paarl, 7600 |
| MMU Ford Malmesbury | 1 Pieter Bergh Street, Malmesbury, 7300 |
Ford dealers near Paulshof
The dealer locator has no dealer named “Ford Paulshof”. A search for Paulshof, Johannesburg, returned Ford Fourways (corner Witkoppen Road and Douglas Road, 2191), Ford Woodmead (Woodmead Drive, 2191), Ford Sandton (24 Witkoppen Road, Sandton, 2056) and Ford Bryanston (Winnie Mandela Drive, 2194). Further out were CMH Ford Randburg, Ford Midrand, Eagle Ford (229 Corlett Drive), Paul Maher Ford (253 Beyers Naude Drive), Basil Green Auto in Edenvale and Action Ford Roodepoort. The locator filters by service type (new vehicles, service, parts, used vehicles, tyres, electric vehicles) and distance. Use “View More” on a listing for that dealer’s contact details and hours.
Ford service booking and service centres
Ford service is done at its dealers. Ford says it uses factory-trained technicians and Genuine Ford Parts, and gives you a Vehicle Report Card on the condition of key wear-and-tear parts. Book online at myfordjourney.co.za, or estimate the cost first with Ford’s Service Price Calculator. Ford also offers Express Service, and the Ford App sends vehicle alerts to your phone between services.
Ford Roadside Assistance: 0861 150 250
Ford’s 4-year Roadside Assistance Plan, run with the AA, covers the vehicle rather than the owner, so any authorised driver or passenger can call. If you break down, park safely and set out triangles. Call 0861 150 250 with your name and membership number (the VIN shown on the windscreen), what is wrong and where you are. Ford says your car will be towed free of charge to the nearest Ford servicing dealer. After a collision, it goes to the closest Ford Approved Body Repair centre, and medical rescue is dispatched if anyone is injured. Services include roadside running repairs, flat-tyre changes, home start and help when keys are locked in the car. Cover applies in South Africa, Eswatini and Lesotho.
Ford’s range and owner resources
Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd runs ford.co.za. Its current South African range on the site is the Ranger, Ranger Raptor, Everest, Territory, Mustang, Transit Custom, Transit Van and Tourneo Custom. Owners can also find vehicle recalls, owner’s manuals, SYNC software updates, accident management and Ford Protect plans in the Owners section.
Frequently asked questions
What is the Ford South Africa contact number?
0860 011 022 for the Ford Customer Relationship Centre, and 0861 150 250 for Roadside Assistance, 24 hours a day.
What is the Ford South Africa email address?
fordcrc2@ford.com for general enquiries. Fleet enquiries go to fleetsa@ford.com.
Does Ford South Africa have a WhatsApp number?
Yes. The Ford Expert WhatsApp number is 012 842 3390, for questions about Ranger, Everest and Territory features. The Customer Relationship Centre WhatsApp opens from a link or QR code on the Contact Us page.
How do I book a Ford service?
Book online at myfordjourney.co.za, or call the Customer Relationship Centre on 0860 011 022. Service is done at Ford dealers, and Ford’s Service Price Calculator estimates the cost first.
Sources
- Ford South Africa Contact Us, Dealer Locator (searches for Cape Town and Paulshof), Roadside Assistance and Service pages, ford.co.za, read 19 September 2026