Automotive · Contact details
Ford South Africa Contact Details
The Ford contact number in South Africa is 0860 011 022, the Ford Customer Relationship Centre. Its general enquiries email is fordcrc2@ford.com and fleet enquiries go to fleetsa@ford.com. For breakdowns, Ford Roadside Assistance is on 0861 150 250, 24 hours a day. For a Ford dealer or service centre in Cape Town, Paulshof or anywhere else, use the dealer locator on ford.co.za; Cape Town dealers include Motus Ford Paarden Eiland, NMG Ford Claremont and NMI Ford N1 City. Every detail below was read from ford.co.za (Contact Us, Dealer Locator, Roadside Assistance and Service pages) on 19 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Ford Customer Relationship Centre | 0860 011 022 |
| General enquiries email | fordcrc2@ford.com |
| Fleet enquiries | fleetsa@ford.com |
| Customer Relationship Centre on WhatsApp | WhatsApp link or QR code on the Contact Us page |
| Ford Expert (product advice) on WhatsApp | 012 842 3390 |
| Roadside Assistance (24/7) | 0861 150 250 |
| Book a service | myfordjourney.co.za |
Ford’s Contact Us page offers two WhatsApp routes. The Customer Relationship Centre WhatsApp opens from a link or QR code on the page. A separate “Ford expert” live chat on WhatsApp, 012 842 3390, answers questions about features on the Ranger, Everest and Territory, whether you own one or are thinking of buying.
Ford dealers in Cape Town
A dealer-locator search for Cape Town on 19 September 2026 listed these dealers first:
| Dealer | Address |
|---|---|
| Motus Ford Paarden Eiland | 67 Paarden Eiland Road, Paarden Eiland, 7405 |
| NMG Ford Claremont | 151 Imam Haron Road, Cape Town, 7708 |
| Motus Ford Diep River | 68 Main Road, Diep River, 7800 |
| NMI Ford N1 City | Corner of Frans Conradie Drive, N1 City, 7460 |
| NMI Ford Tyger Valley | Corner Durban Road and Raglan Road, Cape Town, 7530 |
| Halfway Ford Kuils River | 5 Triton Road, Kuilsrivier, 7480 |
| Ford Stellenbosch | 113 Bird Street, Stellenbosch, 7600 |
| Kelfords Ford | 11 Victoria Street, Somerset West, 7130 |
| McCarthy Ford Paarl | 360 Main Street, Paarl, 7600 |
| MMU Ford Malmesbury | 1 Pieter Bergh Street, Malmesbury, 7300 |
Ford near Paulshof
The dealer locator has no dealer named “Ford Paulshof”. A search for Paulshof, Johannesburg, returned Ford Fourways (corner Witkoppen Road and Douglas Road, 2191), Ford Woodmead (Woodmead Drive, 2191), Ford Sandton (24 Witkoppen Road, Sandton, 2056) and Ford Bryanston (Winnie Mandela Drive, 2194). Further out were CMH Ford Randburg, Ford Midrand, Eagle Ford (229 Corlett Drive), Paul Maher Ford (253 Beyers Naude Drive), Basil Green Auto in Edenvale and Action Ford Roodepoort. The locator filters by service type (new vehicles, service, parts, used vehicles, tyres, electric vehicles) and distance. Use “View More” on a listing for that dealer’s contact details and hours.
Ford service centres and booking a service
Ford service is done at its dealers. Ford says it uses factory-trained technicians and Genuine Ford Parts, and gives you a Vehicle Report Card on the condition of key wear-and-tear parts. Book online at myfordjourney.co.za, or estimate the cost first with Ford’s Service Price Calculator. Ford also offers Express Service, and the Ford App sends vehicle alerts to your phone between services.
Ford Roadside Assistance: 0861 150 250
Ford’s 4-year Roadside Assistance Plan, run with the AA, covers the vehicle rather than the owner, so any authorised driver or passenger can call. If you break down, park safely and set out triangles. Call 0861 150 250 with your name and membership number (the VIN shown on the windscreen), what is wrong and where you are. Ford says your car will be towed free of charge to the nearest Ford servicing dealer. After a collision, it goes to the closest Ford Approved Body Repair centre, and medical rescue is dispatched if anyone is injured. Services include roadside running repairs, flat-tyre changes, home start and help when keys are locked in the car. Cover applies in South Africa, Eswatini and Lesotho.
Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd runs ford.co.za. Its current South African range on the site is the Ranger, Ranger Raptor, Everest, Territory, Mustang, Transit Custom, Transit Van and Tourneo Custom. Owners can also find vehicle recalls, owner’s manuals, SYNC software updates, accident management and Ford Protect plans in the Owners section.
Frequently asked questions
What is the Ford South Africa contact number?
The numbers listed on this page for Ford South Africa are 0860 011 022 (Ford Customer Relationship Centre) and 0861 150 250 (Roadside Assistance).
What is the Ford South Africa email address?
The email address listed on this page is fordcrc2@ford.com (General enquiries email).
Does Ford South Africa have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 012 842 3390 (Ford Expert on WhatsApp).
How do I know these Ford South Africa details are correct?
We only list details read from the official website or channels of Ford South Africa, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Ford South Africa Contact Us, Dealer Locator (searches for Cape Town and Paulshof), Roadside Assistance and Service pages, ford.co.za, read 19 September 2026