Automotive · Contact details
Ford Nelspruit Contact Details
Ford Nelspruit can be contacted on 013 001 2531, with an alternative line on 013 757 3500 and a further number on 082 791 2673. The dealership trades as Nelspruit Ford, sits in Riverside Park in Mbombela, and answers email at marketing@nelauto.co.za. After-hours enquiries are only attended to on the next business day.
Nelspruit Ford contact details at a glance
| Route | Details |
|---|---|
| Telephone | 013 001 2531 |
| Alternative number | 013 757 3500 |
| Additional contact number | 082 791 2673 |
| marketing@nelauto.co.za | |
| Address | 47 Emnotweni Avenue, Riverside Park, Nelspruit |
Ford Nelspruit contact number and email
Three numbers reach the dealership. Start with 013 001 2531; if it is busy or unanswered, try 013 757 3500, and 082 791 2673 is listed as an additional contact number. Email goes to marketing@nelauto.co.za, which is the mailbox the dealership publishes.
Enquiries are dealt with during normal trading hours. Nelspruit Ford notes that after-hour requests are attended to on the next business day, so a message sent on a Saturday afternoon will typically be answered on the Monday. The mailbox on the nelauto.co.za domain is the only email address the dealership lists.
Where Ford Nelspruit is in Riverside Park
The dealership is at 47 Emnotweni Avenue, Riverside Park, Nelspruit. Riverside Park is a large mixed development and the dealership is set back from the main road, so follow the directions it publishes: from the Nelspruit central business district, drive on the R40 into Riverside, turn right at the Ford traffic light and immediately right again.
What Nelspruit Ford sells and services
Nelspruit Ford sells the new Ford range, including bakkies, SUVs, vans and buses, along with Ford approved used and demo vehicles. On the workshop side it runs a service department and a parts department, and it handles finance and insurance. Business customers have a dedicated fleet route.
Online, the dealership’s website carries tools to book a service, order a part and request a vehicle evaluation, so those three tasks can be started without phoning first.
Complaints about Nelspruit Ford
The dealership operates under the Nelauto group, which is why its email address sits on the nelauto.co.za domain rather than a Ford one. As a franchised dealer it applies Ford South Africa warranty and recall policy but does the work itself, so start there with a vehicle problem and keep the job card number. If the dealership does not resolve it, escalate to Ford South Africa as the manufacturer for warranty and product matters.
A workmanship, repair or vehicle sale dispute can be taken to the Motor Industry Ombudsman of South Africa on 0861 164 672, and a consumer complaint about the sale itself falls to the National Consumer Commission.
Frequently asked questions
What is the Ford Nelspruit contact number?
Call 013 001 2531. The dealership also lists 013 757 3500 as an alternative and 082 791 2673 as an additional contact number.
Where is Ford Nelspruit?
At 47 Emnotweni Avenue, Riverside Park, Nelspruit, in the Riverside Park development in Mbombela. It is set back from the main road.
Who owns Nelspruit Ford?
The dealership operates under the Nelauto group. That is why its published email address is marketing@nelauto.co.za rather than an address on a Ford domain.
When does Ford Nelspruit answer enquiries?
During normal trading hours. After-hour requests are attended to on the next business day, so an enquiry sent over a weekend waits until Monday.
Sources
- Nelspruit Ford contact page with numbers, address and directions: nelspruitford.co.za/contact-us/
- Nelspruit Ford home page and service booking tools: nelspruitford.co.za