Absa VF Contact Details

Absa VF is Absa Vehicle and Asset Finance, and it is not one number. Absa splits asset finance into five separate lines depending on what is being financed and whether the agreement is personal or in a business name. Dialling the wrong one means being transferred, because these are different books with different systems. The main line for a car financed in your own name is 0860 669 669.

The five Absa asset finance numbers

Absa Vehicle and Asset Finance: 0860 669 669

Commercial Asset Finance: 0861 001 155

Fleet Management Solutions: 0861 600 800

Fleet Card: 0861 227 232

Term loan, overdraft and revolving loan, and value-added products: 0860 040 302

0860 669 669 is the one most people want: it covers a car financed in your own name. Commercial Asset Finance is for equipment and vehicles financed by a business, and the two fleet numbers are for managed fleets and fuel cards respectively, which are separate products again.

Which Absa VF number matches your agreement

The test is whose name is on the contract, not who drives the vehicle. A bakkie financed by a close corporation is a commercial asset finance matter even if one person uses it; a car financed personally and used for work is not. If you are unsure, the agreement number on your statement identifies the book, and quoting it at the start saves the transfer.

What Absa vehicle finance cannot do for you

• It cannot settle an insurance claim. Credit protection and value-added insurance sold with the finance are separate products with their own claims process.
• It cannot release a vehicle from a dealership. That is between you and the dealer until the payout is made.
• It cannot reverse a debit order that has already gone off. That is a banking transaction, handled on the general enquiries line.

Absa VF settlement, early payment and selling the car

A settlement figure is time limited: it is quoted to a date, and paying it late leaves a balance. Ask for it in writing with the expiry date on it. If you are selling privately, the buyer’s bank pays Absa directly rather than paying you, and Absa releases the papers afterwards; agreeing anything else leaves you exposed. A vehicle under finance cannot be sold or exported without Absa’s consent, because the bank holds the interest until the last instalment clears.

Complaining about an Absa VF account

For an account complaint that the finance line has not resolved, Absa’s Complaint Resolution Suite is on 0800 41 41 41 on weekdays between 08:00 and 16:30, or by email at actionline@absa.co.za. Absa Bank Limited is registration number 1986/004794/06 and a registered credit provider, NCRCP7.

Frequently asked questions

What is the Absa VF contact number?

Absa Vehicle and Asset Finance is on 0860 669 669. Business asset finance is on 0861 001 155, fleet management on 0861 600 800 and the fleet card on 0861 227 232.

What is the Absa VF email address?

For an account complaint that the finance line has not resolved, email actionline@absa.co.za, the Complaint Resolution Suite address, or call 0800 41 41 41 on weekdays between 08:00 and 16:30.

Which Absa number do I call for a car financed in my business name?

Commercial Asset Finance on 0861 001 155. The test is whose name is on the contract: a vehicle financed by a close corporation or company stays on the commercial book even if one person drives it.

How do I get an Absa settlement figure?

Call 0860 669 669 for a personally financed vehicle and ask for the settlement figure in writing, with the expiry date on it. The figure is quoted to a date, and paying it late leaves a balance.