Banking & Finance · Contact details
Access Bank South Africa Contact Details
Access Bank South Africa publishes separate routes for everyday customer care and for its head office, and uses the same number for general enquiries as for reporting fraud.
Official contact channels
- Customer Care: 0861 102 205
- Customer Care mailbox: customercaresa@accessbankplc.com
- Fraud reporting: 0861 102 205, fraudpreventionsa@accessbankplc.com
- Head office: 011 634 4300
- WhatsApp: 087 240 5219
- USSD: *120*20041#
- Information officer: informationofficersa@accessbankplc.com
What this organisation provides
Access Bank South Africa is the local arm of the Access Bank group and focuses on business and corporate banking alongside personal accounts. It is a member of the Corporation for Deposit Insurance, so qualifying deposits are covered up to R100,000 at no extra cost to the depositor.
Address and operating information
Building Number 3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196. The bank is registered as Access Bank South Africa Limited, registration number 1947 025414 06, and its Swift code is BATHZAJJ.
Support and escalation routes
Fraud and general enquiries share the 0861 102 205 line, so say which you are calling about. A complaint the bank does not resolve goes to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. That number belongs to the ombud, not to Access Bank, although the bank lists it on its own contact page.
Sources
- southafrica.accessbankplc.com/contact/, read 2 September 2026.