Banking & Finance · Contact details
Access Bank South Africa Contact Details
Access Bank South Africa runs its customer care and fraud reporting on the same line, 0861 102 205, with WhatsApp on 087 240 5219 and head office in Sandton on 011 634 4300. The bank is the local arm of the Access Bank group and covers business and corporate banking as well as personal accounts.
Access Bank South Africa contact channels
| Route | Details |
|---|---|
| Customer Care and fraud reporting | 0861 102 205 |
| Customer Care mailbox | customercaresa@accessbankplc.com |
| Fraud prevention mailbox | fraudpreventionsa@accessbankplc.com |
| Head office | 011 634 4300 |
| 087 240 5219 | |
| USSD | *120*20041# |
| Information officer | informationofficersa@accessbankplc.com |
What Access Bank South Africa is
Access Bank South Africa is the local arm of the Access Bank group and focuses on business and corporate banking alongside personal accounts. It is a member of the Corporation for Deposit Insurance, so qualifying deposits are covered up to R100,000 at no extra cost to the depositor.
Where the Access Bank South Africa head office is
The head office is at Building Number 3, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, Sandton, 2196. The bank is registered as Access Bank South Africa Limited, registration number 1947 025414 06, and its Swift code is BATHZAJJ.
Access Bank fraud reporting and complaints
Fraud and general enquiries share the 0861 102 205 line, so say which you are calling about. Fraud reports can also go to fraudpreventionsa@accessbankplc.com. A complaint the bank does not resolve goes to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. That number belongs to the ombud, not to Access Bank, although the bank lists it on its own contact page.
Frequently asked questions
What is the bank access number?
The Access Bank South Africa customer care line is 0861 102 205. The bank uses the same number for general enquiries and for reporting fraud, so say which one you are calling about when the line answers.
What is the Access Bank South Africa WhatsApp number?
WhatsApp goes to 087 240 5219. It sits alongside the customer care line 0861 102 205 and the customer care mailbox customercaresa@accessbankplc.com, so pick the route that suits your query.
How do I report fraud to Access Bank South Africa?
Call 0861 102 205 and say you are reporting fraud, or email fraudpreventionsa@accessbankplc.com. If a complaint is not resolved by the bank, the National Financial Ombud Scheme takes it on 0860 800 900 or info@nfosa.co.za.
Sources
- southafrica.accessbankplc.com/contact/, read 2 September 2026.