Banking & Finance · Contact details
African Bank Contact Details
African Bank’s customer service centre is on 0861 111 011. It is open Monday to Friday from 07:00 to 19:00, Saturday from 08:00 to 16:00 and Sunday from 08:00 to 14:00. To stop a lost or stolen card, call 0861 000 555, and to report fraud on a personal account, call 011 256 9988. These details were read on the Talk to us, Log a query or complaint and Contact information pages of africanbank.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not African Bank, and we cannot see your account, loan or card.
Official contact channels
| What it is for | Contact |
|---|---|
| Customer service centre (accounts, loans, “where is my loan”) | 0861 111 011 or 011 207 4500, CExperience@africanbank.co.za |
| Lost or stolen cards | 0861 000 555 in South Africa; +27 11 256 9988 from abroad |
| Card activation | 0861 000 444 |
| Fraud reporting, personal banking | 011 256 9988 or 011 256 9227, fdetection@africanbank.co.za |
| MyWORLD account service queries and fraud reporting | 0861 123 456, CExperience@africanbank.co.za |
| New loan applications (direct sales) | 0860 333 004 |
| Savings and investments | 0860 494 940, investments@africanbank.co.za |
| Document upload by WhatsApp | 060 012 3716 |
| Debt counselling | 011 256 9323, DebtCounselling@africanbank.co.za (Monday to Friday 08:00 to 16:00) |
| Collections | 011 207 4500 |
| Funeral cover service | 0860 000 975, FuneralPlan@AfricanBank.co.za |
| Funeral claims | 0860 000 979, FuneralPlanClaims@AfricanBank.co.za |
| Business and commercial banking (including business fraud) | 0861 123 120, bcbfraud@africanbank.co.za |
| Anonymous ethics and fraud tip-offs | 0800 633 633, africanbank@tip-offs.com |
The only toll-free (0800) number African Bank publishes is the anonymous tip-off line. Its customer service and card lines are 0860 and 0861 numbers. The Talk to us page spells the personal fraud mailbox “fdtection@”, while the site footer links to fdetection@africanbank.co.za. We list the footer’s version. The bank also offers a virtual assistant called Karabo on its website, and cellphone banking on *120*225#.
What this organisation provides
African Bank Limited (registration number 2014/176899/06) is an authorised financial services provider and a registered credit provider, NCRCP7638. It offers personal loans, consolidation loans, the 12% Loan (R2 000 to R50 000 over 9 to 24 months), a credit card and tech deals on devices. Its banking products include the MyWORLD transactional account with pockets, overdrafts and PayShap payments. It also offers fixed and notice deposits, tax-free investments and stokvel accounts, plus funeral plans, credit life cover and business banking.
Several jobs can be done without calling. The Help guide has short videos on getting a statement, a settlement quote, a paid-up letter or a tax certificate, and on paying a loan or card account. You can stop a card yourself in the African Bank App or online banking, or by dialling *120*225#. African Bank also accepts document uploads on the WhatsApp number above.
Address and operating information
African Bank’s head office and registered office is at 59 16th Road, Midrand, Johannesburg 1685, and its postal address is Private Bag X170, Midrand 1685. Branch addresses are in the branch locator on africanbank.co.za, and African Bank says you can apply for a loan or an overdraft at any branch.
Business and commercial banking has its own hours: Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 12:00, closed on Sundays and public holidays. Funeral cover service runs Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 13:00, while funeral claims work Monday to Friday 08:00 to 16:30.
Support and escalation routes
- If your card or account is at risk, call 0861 000 555 or 011 256 9988 before doing anything else.
- Log a query on 0861 111 011, on WhatsApp or with Karabo, and note the reference you are given.
- If you are not satisfied, use the complaint form on the website or email complaints@africanbank.co.za. Business clients use bcbcomplaints@africanbank.co.za. Our African Bank complaints page covers this step in detail.
- If the bank does not resolve the complaint, take it to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. Credit agreement complaints can also go to the National Credit Regulator at complaints@ncr.org.za.
Sources
- africanbank.co.za: Talk to us, Log a query or complaint, About us contact information, Help guide, credit card and online banking pages, read 16 September 2026
- nfosa.co.za and ncr.org.za published contact details