Banking & Finance · Contact details
Unifi Contact Details
The contact number for Unifi loans is 021 110 0600 (+27 21 110 0600 from abroad), and Unifi’s FAQs say you can call it 24/7 for help. Unifi’s email address is clientcare@za.unifi.credit. Unifi does not publish office operating hours. Its South African office is on the 2nd Floor, Golden Mile Building, 265 Durban Road, Oakdale, Bellville, 7530, and its website is unifi.credit, not a .co.za address. Every detail below was read from Unifi South Africa’s Contact us page and FAQs on unifi.credit on 14 September 2026 and checked again on 26 September 2026.
Unifi contact details at a glance
| What you need | Contact |
|---|---|
| Telephone (Unifi South Africa) | 021 110 0600 (+27 21 110 0600) |
| clientcare@za.unifi.credit | |
| Operating and trading hours | Not published (FAQs say 021 110 0600 can be called 24/7) |
| Account, balance and application status | My Unifi, on unifi.credit |
| Proof of payment (accounts with Colecta) | support@colecta.co.za |
| Live chat or WhatsApp (South Africa) | None published |
| Office | 2nd Floor, Golden Mile Building, 265 Durban Road, Oakdale, Bellville, 7530 |
Unifi loans: amounts, terms and who qualifies
Unifi’s website offers loans of up to R12,000 for new applicants, and up to R24,000 for returning clients who repay, with repayment terms from 3 to 9 months and the option to settle early. To qualify, Unifi says you must be a South African citizen over 20, formally employed, earn a monthly salary paid into a bank account, and bank with ABSA, FNB, Standard Bank, Capitec, Nedbank, African Bank or TymeBank.
Unifi does not help debt review or insolvent clients, does not consolidate loans, and currently only serves monthly earners. It says blacklisted applicants can still apply, and that it has offered loans since 2006. Unifi is a registered credit provider, NCRCP4849.
How to apply for a Unifi loan and how long it takes
Applications are made online on unifi.credit/za (the website is unifi.credit, not unifi.co.za). Unifi says that if you chose Superfast, its automatic bank statement sharing option, your cash should reflect within a few hours, while applications with manually uploaded or emailed documents can take up to 24 hours. You can switch to Superfast by signing in, clicking “Upload” and choosing Superfast. Unifi confirms loan approval by email.
Unifi loan costs, DebiCheck and limit increases
Unifi’s loan calculator shows an example R8,000 loan over 6 months with a R995 initiation fee, a R69 monthly fee, 3% monthly interest and a monthly repayment of R1,730, and it states a minimum APR of 95.9% and a maximum of 121.1%, with all fees VAT inclusive. Unifi asks you to approve a DebiCheck early in the application and promises to cancel it immediately if the loan is not approved or you change your mind. Unifi says repeat clients with good payment histories can qualify for higher limits over time, and that it will let you know when your limit goes up.
Unifi operating hours
Unifi South Africa does not publish office operating hours, trading hours, working days, a Sunday schedule or public holiday hours on its contact page or FAQs. The only time statement it makes is that you can call 021 110 0600 24/7 for help with a missed payment. Because applications are made online, you do not need the office to be open to apply: Unifi says cash reflects within a few hours with Superfast bank statement sharing, and applications with manually uploaded documents can take up to 24 hours.
If your pay date falls on a public holiday or a Monday, Unifi may track your debit order from the previous working day.
Calling Unifi on 021 110 0600
Unifi lists one phone number for South Africa, 021 110 0600, which it also writes as 021 11 00 600. Its FAQs say to call this number 24/7 if you are worried about a missed payment, and to call it immediately to report possible fraud if anyone claiming to be Unifi asks you for an upfront fee: Unifi says it has never charged upfront fees and never will. The number starts with 021, a Cape Town landline code, so it is charged as a normal call.
Before you call about an existing loan, have your ID number to hand, and sign in to My Unifi first if you can, because the balance, statements and settlement quote are all there.
Unifi email address
Unifi’s email address is clientcare@za.unifi.credit, with “za” as part of the domain. Use it for general queries, and email your proof of payment to it once you have paid your account. If your Unifi account is being handled by Colecta, Unifi’s FAQs say to send your proof of payment to support@colecta.co.za instead. Type the address carefully: Unifi’s addresses end in unifi.credit, so be wary of any “Unifi” email from a different domain.
Unifi client care email: what to use it for
Use clientcare@za.unifi.credit for proof of payment, for queries when your account was not debited, and for banking detail queries. Unifi publishes no separate collections email address or hotline: use 021 110 0600 or clientcare@za.unifi.credit. If you want to dispute a debit order, contact Unifi directly first, because Unifi says disputed payments are reported as arrears to credit bureaus.
Unifi banking details
Unifi’s banking details are in your My Unifi portal and on your settlement quotes and statements. If you cannot find them, call 021 110 0600 or email clientcare@za.unifi.credit. Do not use banking details sent from any other source.
My Unifi: loan status, balance and settlement quote
Sign in to My Unifi on unifi.credit to check how your application is doing and to see the balance on your accounts. To get a settlement quote, sign in to My Unifi, select the account, choose a settlement date and download the quote; statements can also be emailed from My Unifi.
Unifi live chat and WhatsApp
Unifi South Africa publishes no live chat or WhatsApp channel. Its contact page lists only email, telephone and the Bellville office. For a loan status update, sign in to My Unifi rather than waiting for a reply by email.
Unifi loan payments, missed payments and settling early
- Debit orders: Unifi collects repayments through a DebiCheck mandate and advises against cancelling it, because cancelling can lead to missed payments, extra fees and a negative credit record.
- Account not debited: call 021 110 0600 or email clientcare@za.unifi.credit so Unifi can help you avoid a missed payment; you can also make a manual payment.
- Missed payment: Unifi says a missed payment puts your account in arrears and affects your credit record, so contact it as soon as possible.
- Settling early: you can settle at any time and save on interest; contact Unifi and it will guide you through the process.
- Cancelling a loan: Unifi publishes no loan cancellation form. It cancels the DebiCheck immediately if the loan is not approved or you change your mind, and after payout you can settle early by contacting Unifi.
- Changing bank details: update them up to 3 business days before your scheduled salary payment. For security, Unifi only pays loans into the account where your salary is paid.
Unifi branches and location
Unifi South Africa has a single office, in Bellville (2nd Floor, Golden Mile Building, 265 Durban Road, Oakdale), and no branch network. It lists no branches or numbers in Soweto, Johannesburg or Pretoria: wherever you are in South Africa, call 021 110 0600.
Mongu is a Unifi Zambia location, not a South African branch. Unifi Zambia has its own contacts: WhatsApp 0966 414 414, email clientcare@zm.unifi.credit, and a head office at 1 Chila Road, Kabulonga, Lusaka.
Frequently asked questions
How much can I borrow with a Unifi loan?
Unifi’s website offers up to R12,000 for new applicants and up to R24,000 for returning clients who repay, over 3 to 9 months.
What are Unifi’s operating hours?
Unifi does not publish office operating hours, trading hours or public holiday hours. Its FAQs say you can call 021 110 0600 24/7 for help.
What is the Unifi client care number?
Call 021 110 0600 (+27 21 110 0600) or email clientcare@za.unifi.credit.
How long does a Unifi loan take to pay out?
Unifi says cash should reflect within a few hours if you chose Superfast bank statement sharing, and that applications with manually uploaded documents can take up to 24 hours.
Does Unifi have live chat?
No. Unifi South Africa publishes no live chat or WhatsApp channel. Use 021 110 0600, clientcare@za.unifi.credit or My Unifi.
Where can I find Unifi’s banking details?
In your My Unifi portal and on your settlement quote or statement. If you cannot find them, call 021 110 0600.
Does Unifi have branches in Soweto, Johannesburg or Pretoria?
No. Unifi South Africa has one office, in Bellville, and serves clients online and by phone on 021 110 0600.
Whose number is 021 110 0600?
021 110 0600, also written 0211100600 or +27 21 110 0600, is the Unifi South Africa number. Unifi has one office, in Bellville, and serves clients online and by phone.
Sources
- Unifi South Africa Contact us page, unifi.credit/za/contact-us, read 14 September 2026 and 26 September 2026
- Unifi South Africa FAQs and home page, unifi.credit/za, read 14 September 2026 and 26 September 2026
- Unifi Zambia Contact us page, unifi.credit/zm/contact-us, read 26 September 2026