Guardrisk Contact Details

Guardrisk’s Johannesburg office is on 011 669 1000, with Cape Town on 021 940 5911 and Durban on 031 584 2800. All three share the email address info@guardrisk.co.za. Complaints go to 0860 333 361. We read this on guardrisk.co.za on 24 September 2026.

Guardrisk offices

Office	Telephone	Address
Johannesburg	011 669 1000	The Marc, Tower 2, 129 Rivonia Road, Sandton, 2196
Cape Town	021 940 5911	Parc du Cap, Building 6, Ground Floor, Mispel Street, Bellville
Durban	031 584 2800	201 Umhlanga Ridge Boulevard, Cornubia, 4339
Mauritius	+230 5252 1008	The Gardens, Bagatelle Office Park, Bagatelle, Moka
Gibraltar	+350 200 52699	Suite 931b, Europort, Gibraltar

The three South African offices all use the same general mailbox, info@guardrisk.co.za, so the number you dial is what determines which office you reach.

Complaints have their own number

Do not take a complaint to the Johannesburg switchboard.

Guardrisk publishes a separate complaints line on 0860 333 361, with an online complaints form alongside it. The form asks for a reference number, meaning your policy number or your debit order reference, so have that ready before you start.

Guardrisk says it subscribes to the Treating Customers Fairly framework and endorses all six of its outcomes. It invites a complaint where products or services sold to you did not meet your needs, where you were not given clear and understandable information, where you were not kept informed, where the advice was not suitable or correct, or where a product did not perform as you were led to expect.

That list is worth reading before you write, because framing your complaint in those terms makes it easier to act on.

The ethics hotline is independent

For fraud or misconduct rather than service, Guardrisk runs a separate channel that does not go through Guardrisk at all.

Ethics hotline	0800 000 484
Email	guardrisk@tip-offs.com
Administered by	Deloitte Tip-offs Anonymous

Guardrisk states that the service is provided and administered by Deloitte Tip-offs Anonymous, which it says ensures an independent and unbiased reporting platform, and that all incidents are handled in the strictest confidence with the caller’s identity remaining anonymous.

That independence is the point. If your concern involves someone inside Guardrisk, the tip-offs line is the appropriate route rather than the switchboard. Reports can also be made to the Group Forensic Services department of Guardrisk’s parent company.

Saying what your enquiry is about

Guardrisk is not a company you buy a policy from over the counter, so its enquiry form is built around business lines rather than products.

The categories it offers are Admed, Guardrisk General Insurance Products, Life new business, Mining Rehab, Non-Life new business, Short-term Cell Captive new business, UMA and Other.

If you hold a policy underwritten by Guardrisk but bought under another brand’s name, your first call is normally to that brand, not to Guardrisk. Guardrisk’s own lines are for new business, cell captive arrangements and complaints.

Which Guardrisk company you are dealing with

Guardrisk is several separately licensed companies, and your policy document will name the specific one.

• Guardrisk Insurance Company Limited, a licensed non-life insurer and authorised financial services provider
• Guardrisk Life Limited, a licensed life insurer and authorised financial services provider
• Guardrisk Microinsurance Limited, a composite life and non-life licensed insurer and authorised financial services provider
• Guardrisk Allied Products and Services and Partner Risk Solutions, both authorised financial services providers
• Guardrisk Premium Finance

Guardrisk is part of Momentum Group Limited. It describes itself as the leading provider of cell captive business, which is why so many policies sold under other brands are underwritten by a Guardrisk company.

Guardrisk also publishes two separate claims management frameworks, one covering its insurance and microinsurance arms and another covering life and microinsurance, so check which applies to your policy before lodging a claim.

Sources

• Guardrisk contact page, guardrisk.co.za/contact, for all five office telephone numbers and addresses, the general mailbox and the enquiry categories (read 24 September 2026)
• Guardrisk complaints page, guardrisk.co.za/complaints, for the complaints number, the reference number requirement and the Treating Customers Fairly statement (read 24 September 2026)
• Guardrisk about page, guardrisk.co.za/about, for the ethics hotline number and mailbox, the Deloitte Tip-offs Anonymous administration, the anonymity undertaking, the group company list and the claims management frameworks (read 24 September 2026)
• Guardrisk website footer, for the licensing status of each group company and the Momentum Group ownership (read 24 September 2026)