Insurance & Medical Aid · Contact details
Guardrisk Insurance Contact Details
Guardrisk Insurance runs its claims and roadside assistance line on 0860 222 555. Written claims go to notifyclaims@guardrisk.co.za, and general business enquiries to info@guardrisk.co.za. Guardrisk is South Africa’s leading cell captive insurer and a member of the Momentum Group, underwriting short-term, life, cell captive and specialist insurance products. Because it also sits behind many third-party brands, UMAs and retail partners, your day-to-day administration or claims team may be your own scheme administrator or broker.
Guardrisk Insurance contact details at a glance
| Service needed | Primary official channel | Contact details | Recommended use |
|---|---|---|---|
| General business enquiries | Email / head office | info@guardrisk.co.za | Non-urgent queries, product info, corporate info |
| Claims and roadside assistance | Phone helpline | 0860 222 555 | Immediate accident towing, geyser, glass, and motor claims |
| Written claims notifications | Dedicated claims email | notifyclaims@guardrisk.co.za | Submitting claim forms, assessor updates, and photos |
| Claims disputes / complaints | Escalation email | claimscomplaints@guardrisk.co.za | Formal dispute submission after initial claim review |
| Anonymous fraud reporting | Deloitte Tip-Offs line | 0800 000 484 | Reporting suspected insurance fraud, scams, or misconduct |
Guardrisk Insurance contact number and email
The claims and roadside assistance helpline is 0860 222 555. It is the number for immediate accident towing, geyser, glass and motor claims. Written claim forms, assessor updates and photos go to notifyclaims@guardrisk.co.za. Once a claim has been reviewed, disputes and formal complaints go to claimscomplaints@guardrisk.co.za with your full policy number, claim reference and written reasons for disputing the decision.
General enquiries that are not urgent, including product and corporate information, go to info@guardrisk.co.za. Official email comes from the @guardrisk.co.za domain or Momentum Group domains, so double-check the domain before replying, and never send sensitive financial details over unverified social media handles.
Guardrisk regional offices
Guardrisk operates direct regional offices in South Africa’s major economic hubs for administrative and corporate support.
- Johannesburg (head office): phone +27 (11) 669 1000, email info@guardrisk.co.za, The Marc, Tower 2, 129 Rivonia Road, Sandton, 2196.
- Cape Town office: phone +27 (21) 940 5911, email info@guardrisk.co.za, Parc du Cap, Building 6, Ground Floor, Mispel Street, Bellville.
- Durban office: phone +27 (31) 584 2800, email info@guardrisk.co.za, 201 Umhlanga Ridge Boulevard, Cornubia, 4339.
Contacting Guardrisk online
The digital portal is guardrisk.co.za, which also carries a secured contact form. When you use it, provide your full legal name, phone number and active email address, select the nature of the enquiry (Guardrisk general insurance products, life, non-life, mining rehab, Admed or UMA), and include your existing policy or claim number in the message so it is routed faster.
WhatsApp and self-service warnings
Guardrisk does not issue policy payouts or handle claims through unofficial WhatsApp groups or private mobile numbers. Confirm any messaging channel against guardrisk.co.za before you use it. Be alert to impersonation scams on social media or messaging apps claiming to offer instant funeral policy loans, quick cash back or fake policy cancellations: Guardrisk will never ask for your online banking passwords or cash advance fees to process a legitimate claim.
How to complain to Guardrisk
If you have an unresolved issue with a policy, a repudiated claim or a service standard problem, the complaint starts with Guardrisk’s own internal process. Email the internal complaints department at claimscomplaints@guardrisk.co.za with your full policy number, your claim reference and your written reasons for disputing the decision.
Guardrisk then conducts an internal review and responds with a formal outcome letter. Keep that letter: it is the record of the insurer’s final position.
If the matter is still unresolved after that internal review, it can be escalated to the appropriate statutory body. The National Financial Ombudsman Scheme (NFO), which covers the Insurance Ombud’s role, takes short-term and life insurance policy disputes. The FAIS Ombud takes disputes about advice or the conduct of an intermediary. The Financial Sector Conduct Authority (FSCA) takes regulatory and market conduct complaints.
Reporting fraud to Guardrisk
Guardrisk treats financial fraud, broker misconduct and unauthorised scheme representation with a zero-tolerance policy.
- Ethics Hotline (Deloitte Tip-Offs Anonymous): 0800 000 484, toll-free within South Africa, or email guardrisk@tip-offs.com.
- Momentum Group Forensic Services: email dlotter@mmltd.co.za.
- Southern African Fraud Prevention Service (SAFPS): if your identity documents or personal details have been compromised, call +27 (0)11 867 2234.
If you receive suspicious communication from someone claiming to represent Guardrisk, do not transfer funds or pay upfront processing fees, stop communicating with the unverified caller or sender, and send a verification query to info@guardrisk.co.za attaching the suspicious email or message.
What to prepare before contacting Guardrisk
Having these details ready before you phone or email speeds up a claim or an enquiry, because the claims desk asks for them on the first contact.
- Policy identification: policy number, cell captive scheme name, or broker account details.
- Personal identifiers: ID number or passport number of the principal policyholder.
- Incident details: date, time, location and a concise description of the loss or event.
- Supporting records: SAPS case number (mandatory for theft, burglary or motor vehicle hijackings), photographs of damage, third-party details, or medical reports where applicable.
- Proof of payment: bank statements showing recent premium payments, if the query involves policy status or a billing dispute.
For other South African insurers, see the insurance contact pages hub, the guide on how to verify contact details in South Africa, or the individual insurer contact pages for 1Life, 1Life funeral cover, 1st for Women, All Life, TFG cellphone insurance and funeral policy claims.
Frequently asked questions
What is the Guardrisk Insurance contact number?
Claims and roadside assistance go through 0860 222 555. The Johannesburg head office is on +27 (11) 669 1000, Cape Town on +27 (21) 940 5911 and Durban on +27 (31) 584 2800.
What is the Guardrisk claims email address?
Send claim forms and updates to notifyclaims@guardrisk.co.za, and disputes after a claim review to claimscomplaints@guardrisk.co.za. General enquiries go to info@guardrisk.co.za.
Does Guardrisk use WhatsApp?
Guardrisk does not issue payouts or handle claims through unofficial WhatsApp groups or private numbers, so confirm any messaging channel on guardrisk.co.za before using it.
What should I have ready when I contact Guardrisk?
Your policy number, ID number, the details of the loss, a SAPS case number for crime-related claims, and bank statements if the query is about premiums or billing.
How do I report suspected insurance fraud at Guardrisk?
Call the Deloitte Tip-Offs Anonymous ethics line on 0800 000 484 or email guardrisk@tip-offs.com.
What is the Guardrisk Johannesburg head office number?
The head office phone is 011 669 1000, dialled as +27 (11) 669 1000 from outside Johannesburg. It is in The Marc, Tower 2, 129 Rivonia Road, Sandton.