Insurance & Medical Aid · Contact details
All Life Contact Details
AllLife customer care and claims are on 0861 55 55 59, and sales are on 0861 25 55 43. AllLife (Pty) Ltd, FSP 4946, sells life, disability and funeral cover to people living with HIV, diabetes and chronic illness; it is not the same company as 1Life or Old Mutual.
AllLife contact details at a glance
| Route | Details |
|---|---|
| Sales | 0861 25 55 43 |
| Customer care (also ambulance assistance) | 0861 55 55 59 |
| Claims | 0861 55 55 59 |
| info@alllife.co.za | |
| Claim submission form | alllife.co.za/claims |
| Johannesburg office | 13th Floor Rennie House, 19 Ameshoff Street, Braamfontein 2000 |
| Durban office | 3rd floor Standard Bank Building, 26 Matthews Meyiwa Road, Berea, Durban |
| Postal address | PO Box 787159, Sandton, 2196 |
AllLife sales, customer care and claims numbers
For a new policy, call sales on 0861 25 55 43. Existing clients call customer care on 0861 55 55 59, which is also the ambulance assistance number and the claims number. The general email is info@alllife.co.za.
What AllLife provides and who insures it
AllLife offers life, disability and funeral cover for people living with HIV, diabetes and chronic illness. Its products are insured by Old Mutual Alternative Risk Transfer Limited. The company is registered as AllLife (Pty) Ltd, registration number 2004/008283/07, and is an authorised financial services provider, FSP 4946.
AllLife offices and postal address
AllLife has two offices: 13th Floor Rennie House, 19 Ameshoff Street, Braamfontein 2000 in Johannesburg, and 3rd floor Standard Bank Building, 26 Matthews Meyiwa Road, Berea, Durban. Post goes to PO Box 787159, Sandton, 2196. AllLife does not publish office hours on its contact page.
How to claim from AllLife
To claim:
- Call 0861 55 55 59 or complete your details on the claims page for a call-back.
- A consultant explains the process and the documents you need.
- Submit the completed documents to the claims team.
- The claims team assesses the claim, may ask for more information, then lets you know if it is approved and pays.
Before you claim, check that premiums are paid up to date and, where your policy needs them, that your annual test results are updated. The online claims form asks for the policy number, the ID or passport number (of the deceased for a death claim), the claim type and the cover type: life, funeral or disability. Disability claims start with a call to the claims department, which sends forms to you and your treating doctor.
AllLife does not publish a separate complaints line on its contact page; use customer care on 0861 55 55 59 or info@alllife.co.za. More insurers are listed in the insurance and medical aid hub.
Frequently asked questions
What is the AllLife contact number?
Customer care is 0861 55 55 59 and sales is 0861 25 55 43. Both share the same line for claims.
How do I claim from AllLife?
Call 0861 55 55 59, ask for a call-back, or use the claim submission form at alllife.co.za/claims. The form asks for the policy number, the ID or passport number, the claim type and the cover type.
What is the AllLife email address?
info@alllife.co.za. AllLife does not publish a separate complaints line, so complaints also go through customer care or this mailbox.
Who underwrites AllLife policies?
AllLife products are insured by Old Mutual Alternative Risk Transfer Limited. AllLife (Pty) Ltd itself is an authorised financial services provider, FSP 4946.
Sources
- AllLife contact page, alllife.co.za/contact/, read 27 September 2026
- AllLife claims page, alllife.co.za/claims/, read 27 September 2026