Insurance & Medical Aid · Contact details
Chartis Life Contact Details
For Chartis Life policies, call the AIG South Africa helpline on 0860 111 601. Chartis Life South Africa policies now sit with AIG Life South Africa Limited, and the Chartis name no longer trades.
Chartis was the name AIG’s general-insurance arm traded under from about 2009 until the group rebranded back to AIG in October 2012, according to industry press.
Chartis Life (AIG Life SA) contact details at a glance
| Route | Details |
|---|---|
| AIG South Africa helpline | 0860 111 601 |
| AIG South Africa Johannesburg office | 011 551 8000 |
| AIG South Africa (Johannesburg) share-call | 086 148 8864 |
| Compliments and complaints email | AIGSAfeedback@aig.com |
| Compliments and complaints phone | 011 551 8494 |
| AIG Life SA information officer line (PAIA/POPIA) | 0860 111 601 |
| AIG Life SA personal-data / access-to-information email | aig-sapersonaldata.africa@aig.com |
| Physical address | 1st Floor, Sandown Mews West, 88 Stella Street, Sandown 2196 |
| Postal address | PO Box 31983, Braamfontein, 2017 |
Official contact channels
The main line for former Chartis Life customers is the AIG South Africa helpline, 0860 111 601. The Johannesburg office can also be reached on 011 551 8000, or on the share-call number 086 148 8864.
AIG South Africa also has offices in Cape Town (Century City, +27 21 526 1600) and Durban/Umhlanga (+27 31 584 0450).
What this organisation provides
AIG Life South Africa Limited is licensed for life insurance business. It is an authorised financial services provider, FSP 15804, with company registration number 2001/016602/06.
- FSP number: 15804
- Company reg. no.: 2001/016602/06
Address and operating information
AIG South Africa’s Johannesburg office is at 1st Floor, Sandown Mews West, 88 Stella Street, Sandown 2196. The postal address is PO Box 31983, Braamfontein, 2017. AIG does not publish office hours on its contact page.
Support and escalation routes
Compliments and complaints go to AIGSAfeedback@aig.com or 011 551 8494. You can also use the helpline on 0860 111 601.
To request your policy records under PAIA, email aig-sapersonaldata.africa@aig.com. AIG Life SA’s information officer line is 0860 111 601.
For other insurers and medical schemes, browse the insurance and medical aid directory.
Frequently asked questions
What is the Chartis Life contact number?
Chartis Life policies are now with AIG Life South Africa. Call the AIG South Africa helpline on 0860 111 601.
Does Chartis Life still exist?
No. The Chartis name no longer trades. Chartis Life South Africa policies now sit with AIG Life South Africa Limited, FSP 15804.
How do I complain about a Chartis Life policy?
Email AIGSAfeedback@aig.com or call 011 551 8494.
How do I get my old Chartis Life policy records?
Send a PAIA request to aig-sapersonaldata.africa@aig.com.
Sources
- AIG South Africa contact page, aig.co.za/home/contact-aig-za, read 27 September 2026
- AIG Life SA PAIA manual (March 2025), aig.co.za, read 27 September 2026