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Centriq Life and The Unlimited Contact Details

Verified 2 September 2026Official source onlyIndependent directoryReport a wrong number

Two companies sit behind an Unlimited-branded policy and they do different jobs. The Unlimited sells and services the policy. Centriq Life is the licensed life insurer that underwrites the death, accident, health and disability benefits on it. For premiums, cover questions and claims you call The Unlimited. Centriq becomes the number you need only when a complaint has gone unresolved and you are escalating it to the insurer.

Official contact channels

The Unlimited answers its line from Monday to Saturday, 7am to 7pm, and offers WhatsApp support alongside it. One caution on the Centriq contact page: the number printed directly beneath the switchboard, 011 268 6495, is a fax line rather than a second phone number, and dialling it will not reach a person.

Centriq also links a claims complaints address that does not match the one it displays on screen. Both The Unlimited and Centriq print complaints@centriq.co.za as text, so that is the address used here.

What this organisation provides

Centriq operates two separately licensed insurers under one roof. Centriq Life Insurance Company Limited, FSP 7370, is the life licence and underwrites life insurance policies. Centriq Insurance Company Limited, FSP 3417, is the non-life licence and has been writing short-term business since 1998. The distinction matters to anyone searching for Centriq Life in particular, because the switchboard and the complaints mailbox are shared while the licences are not.

The Unlimited benefits are moving between those two licences. The Insurance Act 18 of 2017 requires death cover to be underwritten by a licensed life insurer, so the death, accident, health and disability benefits on affected Unlimited products are being transferred from Centriq Insurance to Centriq Life under a Section 50 transfer, subject to Prudential Authority approval. Benefits, terms, conditions and waiting periods stay the same, policyholder approval is not required, and servicing stays with The Unlimited. Non-insurance benefits on the same product are unaffected.

Centriq is not the only insurer on The Unlimited panel, and the correct escalation address depends on which insurer is named on your policy schedule:

Santam Structured Life is listed with two different phone numbers on two separate pages of The Unlimited site, so the email address above is the dependable route to it.

Address and operating information

  • Centriq physical address: The Oval, 2nd Floor, West Wing, Wanderers Office Park, 52 Corlett Drive, Illovo, 2196
  • Centriq postal address: PO Box 55674, Northlands, 2116
  • The Unlimited phone hours: Monday to Saturday, 7am to 7pm

The Unlimited is a direct marketer rather than a branch business, and publishes a phone line, an app and WhatsApp instead of a walk-in address. Centriq is a licensed insurer dealing with intermediaries and underwriting managers rather than the public, so the Illovo address is a head office and not a service counter. Neither company expects a policyholder to arrive in person, and posting documents to Centriq is slower than emailing them.

Support and escalation routes

The order matters, because both the insurers and the ombud schemes will ask whether you approached The Unlimited first.

Two ombud offices cover different halves of a complaint. The FAIS Ombud deals with how the product was sold or advised on. The National Financial Ombud Scheme South Africa deals with the policy and the claim itself.

Complaints about how your personal information was handled go to Dataprivacy2@theunlimited.co.za first and then to the Information Regulator. A DMASA complaint must be lodged within 30 business days of The Unlimited giving you its decision, and must include the original complaint, the date it was made, the decision reached and your reasons for disagreeing with it.

Sources

  • centriq.co.za contact page, for the switchboard, fax, address, FSP numbers and mailboxes
  • theunlimited.co.za talk-to-us page, for the customer care line, hours and registration details
  • theunlimited.co.za legal page on insurers and their contact details
  • theunlimited.co.za legal page on the Centriq Section 50 transfer
  • theunlimited.co.za legal page on the complaint process, for the escalation ladder and ombud details

All contact details on this page were read from the two companies own websites and verified on 2 September 2026.