Insurance & Medical Aid · Contact details
Centriq Life and The Unlimited Contact Details
For a Centriq Life and The Unlimited policy, The Unlimited is the company that answers: call 0861 990 000 or email customercare@theunlimited.co.za. Centriq Life is the licensed life insurer that underwrites the death, accident, health and disability benefits on an Unlimited-branded policy, and its switchboard is 011 268 6490. For premiums, cover questions and claims you call The Unlimited; Centriq becomes the number you need only when a complaint has gone unresolved and you are escalating it to the insurer.
Centriq Life and The Unlimited contact details at a glance
| Route | Details |
|---|---|
| The Unlimited customer care, claims and emergencies | 0861 990 000 |
| The Unlimited complaints mailbox | customercare@theunlimited.co.za |
| Centriq switchboard, serving both licences | 011 268 6490 |
| Centriq complaints | complaints@centriq.co.za |
| Centriq general enquiries | info@centriq.co.za |
| Centriq FAIS complaints | faiscomplaints@centriq.co.za |
The Unlimited answers its line from Monday to Saturday, 7am to 7pm, and offers WhatsApp support alongside it. One caution on the Centriq contact page: the number printed directly beneath the switchboard, 011 268 6495, is a fax line rather than a second phone number, and dialling it will not reach a person.
Centriq also links a claims complaints address that does not match the one it displays on screen. Both The Unlimited and Centriq print complaints@centriq.co.za as text, so that is the address used here.
Centriq Life and Centriq Insurance: two insurers, one switchboard
Centriq operates two separately licensed insurers under one roof. Centriq Life Insurance Company Limited, FSP 7370, is the life licence and underwrites life insurance policies. Centriq Insurance Company Limited, FSP 3417, is the non-life licence and has been writing short-term business since 1998. The distinction matters to anyone searching for Centriq Life in particular, because the switchboard and the complaints mailbox are shared while the licences are not.
The Unlimited benefits are moving between those two licences. The Insurance Act 18 of 2017 requires death cover to be underwritten by a licensed life insurer, so the death, accident, health and disability benefits on affected Unlimited products are being transferred from Centriq Insurance to Centriq Life under a Section 50 transfer, subject to Prudential Authority approval. Benefits, terms, conditions and waiting periods stay the same, policyholder approval is not required, and servicing stays with The Unlimited. Non-insurance benefits on the same product are unaffected.
The insurer on your policy schedule, and its complaints address
Centriq is not the only insurer on The Unlimited panel, and the correct escalation address depends on which insurer is named on your policy schedule:
- Centriq: complaints@centriq.co.za, 011 268 6490
- Guardrisk Insurance Company Limited: complaints@guardrisk.co.za, 0860 333 361 or 011 669 1000
- Dotsure Limited: resolutions@dotsure.co.za, 0861 001 083
- Bryte Insurance Company Limited: complaints@brytesa.com, 011 088 7000
- Santam Structured Life Limited, FSP 1026: SSL.complaints@Santam.co.za
Santam Structured Life is listed with two different phone numbers on two separate pages of The Unlimited site, so the email address above is the dependable route to it.
Where Centriq is, and when you can reach The Unlimited
- Centriq physical address: The Oval, 2nd Floor, West Wing, Wanderers Office Park, 52 Corlett Drive, Illovo, 2196
- Centriq postal address: PO Box 55674, Northlands, 2116
- The Unlimited phone hours: Monday to Saturday, 7am to 7pm
The Unlimited is a direct marketer rather than a branch business, and publishes a phone line, an app and WhatsApp instead of a walk-in address. Centriq is a licensed insurer dealing with intermediaries and underwriting managers rather than the public, so the Illovo address is a head office and not a service counter. Neither company expects a policyholder to arrive in person, and posting documents to Centriq is slower than emailing them.
Complaint escalation, step by step
The order matters, because both the insurers and the ombud schemes will ask whether you approached The Unlimited first.
- Step one: customercare@theunlimited.co.za or 0861 990 000, quoting your policy number and identity number
- Step two: the Head of Legal, Risk and Compliance at RiskCompliance2@theunlimited.co.za
- Step three: the insurer named on your policy, using the addresses above
- Step four: the ombud office that covers your complaint
Two ombud offices cover different halves of a complaint. The FAIS Ombud deals with how the product was sold or advised on. The National Financial Ombud Scheme South Africa deals with the policy and the claim itself.
- FAIS Ombud: share call 0860 663 274, or 012 762 5000 and 012 470 9080, info@faisombud.co.za
- National Financial Ombud Scheme South Africa: share call 0860 800 900, info@nfosa.co.za
- Direct Marketing Association of South Africa, for marketing calls: complaints@dmasa.org, 0861 362 362
Complaints about how your personal information was handled go to Dataprivacy2@theunlimited.co.za first and then to the Information Regulator. A DMASA complaint must be lodged within 30 business days of The Unlimited giving you its decision, and must include the original complaint, the date it was made, the decision reached and your reasons for disagreeing with it.
Guide: What Is Centriq Life, and Who Does It Underwrite?
Frequently asked questions
What is the Centriq Life and The Unlimited contact number?
Call The Unlimited on 0861 990 000 for customer care, claims and emergencies, Monday to Saturday from 7am to 7pm. Centriq’s shared switchboard is 011 268 6490.
What is the Centriq Life and The Unlimited email address?
For complaints about the policy itself, email customercare@theunlimited.co.za first. Centriq’s complaints mailbox is complaints@centriq.co.za, its general enquiries address is info@centriq.co.za and its FAIS complaints address is faiscomplaints@centriq.co.za.
Who underwrites my Unlimited policy?
The insurer named on your policy schedule underwrites it: Centriq Life Insurance Company Limited (FSP 7370), Centriq Insurance Company Limited (FSP 3417), or one of the other panel insurers such as Guardrisk, Dotsure, Bryte or Santam Structured Life. Servicing stays with The Unlimited whichever licence the benefits sit under.
Does the Centriq Section 50 transfer change my benefits?
No. The transfer of death, accident, health and disability benefits from Centriq Insurance to Centriq Life is subject to Prudential Authority approval, and benefits, terms, conditions and waiting periods stay the same. Policyholder approval is not required and non-insurance benefits are unaffected.
Where do I take a complaint after The Unlimited?
After customercare@theunlimited.co.za and RiskCompliance2@theunlimited.co.za, the escalation ladder goes to the insurer named on your policy schedule, then to the ombud that covers the complaint: the FAIS Ombud on 0860 663 274 for how the product was sold, or the National Financial Ombud Scheme on 0860 800 900 for the policy and the claim.
Sources
- centriq.co.za contact page, for the switchboard, fax, address, FSP numbers and mailboxes
- theunlimited.co.za talk-to-us page, for the customer care line, hours and registration details
- theunlimited.co.za legal page on insurers and their contact details
- theunlimited.co.za legal page on the Centriq Section 50 transfer
- theunlimited.co.za legal page on the complaint process, for the escalation ladder and ombud details
All contact details on this page were read from the two companies own websites and verified on 2 September 2026.