Insurance & Medical Aid · Contact details
The Unlimited Insurance Contact Details
For Unlimited Insurance contact, call 0861 990 000 for emergencies, customer care and claims, Monday to Saturday from 07:00 to 19:00. General queries and proof of manual payments can go to customercare@theunlimited.co.za, while car claims can be sent to autoclaims@theunlimited.co.za. We read these details on theunlimited.co.za on 19 September 2026.
Unlimited Insurance contact details and email addresses
| Use it for | |
|---|---|
| customercare@theunlimited.co.za | General queries and proof of manual payments |
| autoclaims@theunlimited.co.za | Auto product claims, such as scratch and dent |
| claims@ambledown.co.za | GAP cover claims |
| opportunities@theunlimited.co.za | CVs for call centre jobs |
The main Unlimited Insurance contact number is 0861 990 000. The Unlimited uses this single number for emergencies, customer care and claims. It is answered Monday to Saturday from 07:00 to 19:00.
The Unlimited also has a WhatsApp chatbot that runs 24/7. You can ask for a customer service agent there from Monday to Saturday, 07:00 to 19:00. The contact page does not print the WhatsApp number itself; it opens a chat from the site. Proof of manual payments can also be faxed to 086 500 9307.
Unlimited Insurance offices and branches
The Unlimited does not publish a list of branches or walk-in offices. Its general FAQ says it has sales offices across the country and that its Customer Care Centre is in KwaZulu-Natal.
To find an office, call 0861 990 000 or email customercare@theunlimited.co.za, and a team member will contact you. You can also buy a policy by phone on 0861 990 000 or by leaving your details on the website for an agent to call you back.
How to make an Unlimited Insurance claim
For a claim, The Unlimited asks you to get every supporting document ready before you call 0861 990 000 to start the process. You can also submit most claims online. Download the claim form from the relevant claims page.
| Claim type | How to claim | Key documents |
|---|---|---|
| Natural death | 0861 990 000 or online | Certified copies of the deceased’s ID, the main member’s ID and the death certificate; DHA-1663 notification of death; bank details |
| Accident cash (hospital) | 0861 990 000 or online | Full hospital statement or nursing notes and discharge summary; certified IDs; police or incident report with case number |
| GAP cover | G-App portal or claims@ambledown.co.za | Hospital bill, doctor’s bill, medical aid statement, bank details |
| Warranty | Dotsure Claims Portal | Specialist quote and damage report, licence disc photo, full service history, policy schedule |
| Scratch and dent | autoclaims@theunlimited.co.za | Photos of the damage, licence disc, odometer reading, all 4 sides of the car, and a repair quote |
Natural death and accident cash claims can be started on 0861 990 000 or online. GAP cover claims use the G-App portal or claims@ambledown.co.za. Warranty claims go through the Dotsure Claims Portal, while scratch and dent claims can be emailed to autoclaims@theunlimited.co.za.
Unlimited Insurance claim documents and time limits
- Warranty claims: submit within 30 days of the breakdown. There is a 60-day waiting period from the policy start date. Warranty cover is underwritten by Dotsure.
- Auto product claims: put your ID or policy number in the email subject line. An assessor will contact you within 7 working days.
- Car changes: if you update your car’s details, the waiting period of two successful consecutive monthly debits applies again. The auto FAQ says The Unlimited provides a list of panel beaters in your area when you log a claim.
- Natural death claims: if the main member was not married and had not named a beneficiary, you will need a certified copy of the appointment as executor of the estate.
For an accident cash claim after an accident at home, The Unlimited also asks for an affidavit, which you can get at your local police station. After a motor vehicle accident, it needs a copy of the patient’s valid driver’s licence. It needs all documents before it can start the claim.
To follow up on an existing claim, call 0861 990 000 and ask for the claims team.
Paying The Unlimited manually
| Bank | ABSA |
|---|---|
| Account number | 4067051529 |
| Branch code | 632005 |
| Reference | Your ID number |
| Proof of payment | customercare@theunlimited.co.za or fax 086 500 9307 |
Before you pay, check these bank details against the manual payment FAQ on theunlimited.co.za. If a debit order fails, a manual payment helps keep your premiums up to date, which some benefits require before you can claim.
Proof of a manual payment can be sent to customercare@theunlimited.co.za or faxed to 086 500 9307. The payment reference is your ID number.
The Unlimited emergency and roadside assistance number
The Unlimited uses 0861 990 000 as its emergency line. Its roadside assistance covers towing after a breakdown, fuel delivery if you run out, flat batteries, flat tyres and keys locked in a vehicle.
The Unlimited Group (Pty) Ltd, registration number 2002/002773/07, is an authorised financial services provider (FSP 21473).
Frequently asked questions
What is the Unlimited Insurance contact number?
The Unlimited Insurance contact number is 0861 990 000 for emergencies, customer care and claims. It is answered Monday to Saturday from 07:00 to 19:00.
What are The Unlimited Insurance contact details?
Call 0861 990 000 for emergencies, customer care and claims. General queries and proof of manual payments can go to customercare@theunlimited.co.za, and auto product claims such as scratch and dent can go to autoclaims@theunlimited.co.za.
Where are Unlimited Insurance offices?
The Unlimited does not publish a list of branches or walk-in offices. Its general FAQ says it has sales offices across the country and that its Customer Care Centre is in KwaZulu-Natal. To find an office, call 0861 990 000 or email customercare@theunlimited.co.za.
What is The Unlimited Insurance email address?
For general queries and proof of manual payments, use customercare@theunlimited.co.za. Auto product claims use autoclaims@theunlimited.co.za, while GAP cover claims can be sent to claims@ambledown.co.za.
How do I know these The Unlimited Insurance details are correct?
We only list details read from the official website or channels of The Unlimited Insurance, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- The Unlimited, Talk to us: theunlimited.co.za/talk-to-us (read 19 September 2026)
- The Unlimited, Claims pages (natural death, accident cash, GAP, warranty): theunlimited.co.za/claims (read 19 September 2026)
- The Unlimited, General, Auto Products and Manual Payment FAQs: theunlimited.co.za/help/faq (read 19 September 2026)