Platinum Life is a South African insurer specialising in cover sold direct to the public, including critical illness and related benefit products. The contact routes below were read from the Platinum Life website on 31 August 2026.
Official contact channels
- Telephone: 0860 542 542
- Email: [email protected]
- Address: 21 9th Street, Houghton Estate, Johannesburg, 2198
Platinum Life publishes a single customer number rather than separate claims and service lines, so the same route handles new business, policy servicing and claims. Say which of those you are calling about at the start so the call is routed once rather than twice.
What this organisation provides
Platinum Life sells life and health-related insurance directly rather than through brokers, with telephone sales forming a large part of how policies are taken out. Its own website carries a notice that customer testimonials do not constitute financial advice, which is a useful reminder: marketing material is not advice, and the terms of your policy schedule are what govern a claim.
Before contacting Platinum Life, have your policy number and identity number ready. For a claim, add the date of diagnosis or event and the supporting medical documentation, since critical illness and health-related products are assessed against defined medical criteria rather than on a general assessment.
If you were sold a policy over the telephone, ask for the recording of that sales call when a dispute arises about what was promised. Insurers are required to keep those records, and it is often the single most useful document in a disagreement about cover.
Address and operating information
Platinum Life is based at 21 9th Street, Houghton Estate, Johannesburg, 2198. It does not publish call centre operating hours on its contact page, so assume standard business hours on weekdays and use email outside them.
The 0860 prefix is a national share-call number, reachable from anywhere in South Africa and charged at the operator rate rather than as a local call. It is not toll-free.
Support and escalation routes
Raise the complaint with Platinum Life first on 0860 542 542 or [email protected], in writing where possible, and keep the reference number and the date.
If it is unresolved, the correct forum depends on what went wrong:
- A declined or underpaid claim, or how the policy was administered: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Poor advice, or a policy sold in a way that did not suit your circumstances: FAIS Ombud, 012 762 5000, [email protected]
For a policy sold over the telephone, the advice complaint route to the FAIS Ombud is often the stronger one, because the sales call itself is the evidence of what was represented to you.
Sources
- platinumlife.co.za contact page, read 31 August 2026
- nfosa.co.za and faisombud.co.za published contact details