Platinum Life Contact Details

The Platinum Life contact number is 0860 542 542, the Client Care Department line for policy queries and claims, and the Platinum Life email address is info@platinumlife.co.za. Platinum Life’s head office and customer care are at 21 9th Street, Houghton Estate, Johannesburg, 2198, and its fax number is 011 268 0799. Its website is www.platinumlife.co.za. Platinum Life is an authorised financial services provider, FSP No. 5394, and its policies are underwritten by Guardrisk Life Limited. Every detail below was read from platinumlife.co.za on 17 September 2026.

Official contact details

What you need	Contact
Client Care Department (policy queries and claims)	0860 542 542
Email	info@platinumlife.co.za
Fax	011 268 0799
Head office and customer care	21 9th Street, Houghton Estate, Johannesburg, 2198
Complaints Manager	complaintsmanager@platinumlife.co.za
Complaints Adjudicator	complaintsadjudicator@platinumlife.co.za
Insurer (Guardrisk Life) complaints	011 669 1000, complaints@guardrisk.co.za
Website	www.platinumlife.co.za

Platinum Life’s contact form at platinumlife.co.za/contact lets you choose a subject: Bank Detail Change, Beneficiary Form Request, Compliment or Complaint, Personal Detail Change, Premium Query, Cancellation of Policy, Upgrade or Other. It asks for your ID number for reference. Platinum Life does not offer an online profile, so policy changes are made by phone or email.

Platinum Life policy queries

• Policy number: it is on the policy document you received by email, WhatsApp or courier. Platinum Life says you do not need it to get help; call 0860 542 542 or email info@platinumlife.co.za and quote your ID number.
• Updating your details: address, contact or banking details are changed on 0860 542 542 or by email, and extra verification or documents may be needed.
• Beneficiaries: to add, remove or change a beneficiary, contact the same line or email; beneficiary changes need additional verification.
• Taking out a policy: you cannot call Client Care to buy a policy. Platinum Life says it follows a referral model and only offers policies to people referred by existing policyholders or known to it.
• Withdrawals: Platinum Life policies build up no surrender or loan value and cannot be made paid-up.

Platinum Life female cancer policy and cancer cover

Platinum Life does not offer traditional life cover. Its main products are gender-specific cancer cover, accidental debility (permanent disability from accidental causes) cover and accidental death cover. The Female Cancer Policy pays a tax-free lump sum on diagnosis of any of 8 cancers: breast, cervical, vaginal, uterine, kidney, bladder, ovarian and fallopian tube cancer, and it pays for more than one occurrence if they are unrelated. The money does not have to go to medical bills. Its Money Back Benefit pays a tax-free lump sum of 50% of all premiums paid if no claims were made: at age 65 if you took the policy at 45 or younger, otherwise 20 years after the policy started. Male Cancer cover can be added to a Female Cancer policy and pays a lump sum if your partner is diagnosed with invasive prostate, testicular, penile, kidney, bladder or male breast cancer.

Accidental debility and accidental death cover

The Accidental Debility Cover pays a tax-free lump sum for injuries such as permanent loss of an eye or eyesight, hearing in one or both ears, speech, the use of a limb at or above the wrist or ankle, or four fingers. The benefit rises by 50% if the injury comes from a violent assault, increases by 10% each year on the policy anniversary, and allows multiple claims up to the maximum. Accidental Death Cover is an add-on that Platinum Life says is usually offered later rather than at the start of the policy.

How to claim and complain

To claim, call Client Care on 0860 542 542; a graduate consultant asks a few questions, then transfers you to the Claims Department, where a dedicated claims consultant handles the claim from start to finish. Platinum Life’s Client Complaint Procedure sets out these steps:

1. Contact Client Care on 0860 542 542, or email info@platinumlife.co.za with your name, surname, cellphone number, the details of your complaint, and your policy, reference or ID number.
2. If it is not resolved at first contact, it is escalated to the Complaints Manager (complaintsmanager@platinumlife.co.za).
3. If the Complaints Manager cannot resolve it within 5 days, it goes to the Complaints Adjudicator (complaintsadjudicator@platinumlife.co.za), who gives the outcome within 6 weeks of your written submission.
4. If still unresolved, contact the insurer, Guardrisk Life, on 011 669 1000 or complaints@guardrisk.co.za. After that you can go to the FAIS Ombud within 6 months of being told the outcome.

The Guardrisk email link inside the procedure document is misspelled as “compliants@guardrisk.co.za”, so type complaints@guardrisk.co.za as it appears in the document’s text.

Sources

• Platinum Life Contact Us page, FAQs and site footer, platinumlife.co.za, read 17 September 2026
• Platinum Life Female Cancer Cover, Add-On Products and Accidental Debility Cover pages, and Client Complaint Procedure (PDF), platinumlife.co.za, read 17 September 2026