Insurance & Medical Aid · Contact details
The Unlimited Contact Number and Operating Hours
The Unlimited contact number is 0861 990 000 for emergencies, customer care and claims, with the line open Monday to Saturday from 07:00 to 19:00. Customer care can also be reached at customercare@theunlimited.co.za, while claim documents can be sent to claimsdocs@theunlimited.co.za. The Unlimited offers WhatsApp help through a 24/7 chatbot and customer service agents Monday to Saturday from 07:00 to 19:00, although its website does not publish the WhatsApp number. These contact details were read from The Unlimited’s Contact Us page and FAQs on theunlimited.co.za on 14 September 2026.
The Unlimited contact details
| What you need | Contact | Hours |
|---|---|---|
| Emergencies, customer care and claims | 0861 990 000 | Mon to Sat 07:00 to 19:00 |
| WhatsApp chatbot and agents | Offered on the Contact Us page; number not published | Chatbot 24/7; agents Mon to Sat 07:00 to 19:00 |
| Customer care email | customercare@theunlimited.co.za | |
| Claim documents | claimsdocs@theunlimited.co.za; fax 086 206 4069 | |
| Proof of manual payment | customercare@theunlimited.co.za; fax 086 500 9307 | |
| Claims postal address | Private Bag X7028, Hillcrest, 3650 | |
| Physical address for claims | 1 Lucas Drive, Hillcrest, 3650 | |
| Job applications (call centres) | opportunities@theunlimited.co.za |
The Unlimited customer care number and operating hours
For customer care, emergencies or claims, use 0861 990 000. The Unlimited lists the operating hours for this line as Monday to Saturday from 07:00 to 19:00. This is the main call centre number shown for these services rather than separate telephone numbers for each type of enquiry.
The Unlimited customer service email is customercare@theunlimited.co.za. The FAQ also directs people to this address when sending proof of a manual payment. For general enquiries about sales offices, the FAQ says to call 0861 990 000 or email customercare@theunlimited.co.za, after which a team member will call you.
The Unlimited WhatsApp help
The Unlimited’s Contact Us page says WhatsApp help is available through a chatbot 24/7. If further help is needed, customer service agents are available on WhatsApp Monday to Saturday from 07:00 to 19:00.
The website does not display the WhatsApp number itself, and The Unlimited does not publish a separate WhatsApp number for cancellations. Because the number is not published on the website, be careful with “The Unlimited WhatsApp” numbers shared on social media. To confirm the official WhatsApp line, ask the call centre on 0861 990 000. For cancellations, the existing contact routes are 0861 990 000 and customercare@theunlimited.co.za.
The Unlimited claims contact number
For a death claim, call 0861 990 000. The Unlimited says it will guide you through the claim process and check the policy terms, including waiting periods and pre-existing conditions.
The documents required for a death claim include a completed claim form, certified copies of the deceased’s ID and death certificate, and the notification of death form completed by a doctor, identified as DHA-1663 or DHA-1680. A letter of executorship is required where the benefit is paid to an estate. Police, accident or hospital records must also be provided if they apply. A spouse claiming must provide their ID and the marriage certificate.
Claim documents can be sent to claimsdocs@theunlimited.co.za, faxed to 086 206 4069 or posted to Private Bag X7028, Hillcrest, 3650. The physical address given for claims is 1 Lucas Drive, Hillcrest, 3650. The Unlimited says it gives a decision within 72 hours of receiving all documents and pays an approved claim within 24 hours.
The Unlimited branches and offices
The Unlimited’s general FAQ says it has sales offices all over the country and that its Customer Care Centre is in KwaZulu-Natal. It does not publish a list of branch addresses. For enquiries, the FAQ directs customers to 0861 990 000 or customercare@theunlimited.co.za and says a team member will call.
The addresses published for claim documents are 1 Lucas Drive, Hillcrest, 3650 for the physical address and Private Bag X7028, Hillcrest, 3650 for the postal address. To sign up for a policy, the page says to call 0861 990 000 or fill in your details on the website. The Unlimited says an agent will contact you within 24 hours.
The Unlimited payments and debit orders
For a manual payment, The Unlimited’s FAQ gives its ABSA account number 4067051529 and branch code 632005, with your ID number used as the reference. Proof of payment can be sent to customercare@theunlimited.co.za, or the deposit slip can be faxed to 086 500 9307.
New memberships from 1 May 2021 use DebiCheck debit orders, which are confirmed electronically with your bank when you join. The Unlimited notes that if a DebiCheck request is not confirmed, your account can still be debited under the mandate you gave.
The Unlimited says refund requests are reviewed within 24 to 48 hours once it has received the request and supporting documents, usually a bank statement.
The Unlimited Group contact details and services
The Unlimited Group (Pty) Ltd is an authorised financial services provider, FSP 21473. Its products and benefits listed on the current page include accident, illness and death cover, hospital cash cover, gap cover, auto products and The Unlimited SIM card, along with 24-hour roadside assistance, 2-for-1 dining and movie vouchers. The Unlimited also has its own app.
The FAQ pages cover SIM cards, policy terms and conditions, auto products and cancellations, membership and refunds. For job applications relating to call centres, the listed email address is opportunities@theunlimited.co.za.
Frequently asked questions
What is The Unlimited contact number?
The Unlimited contact number for emergencies, customer care and claims is 0861 990 000. It is listed as open Monday to Saturday from 07:00 to 19:00.
What is The Unlimited customer service number?
The Unlimited customer service number is 0861 990 000. The same line is listed for customer care, emergencies and claims.
What is The Unlimited claims contact number?
For a death claim, call 0861 990 000. Claim documents can be emailed to claimsdocs@theunlimited.co.za or faxed to 086 206 4069.
What is The Unlimited email address?
The Unlimited customer care email address is customercare@theunlimited.co.za. Claim documents have a separate address, claimsdocs@theunlimited.co.za.
What are The Unlimited operating hours?
The main 0861 990 000 line is listed as open Monday to Saturday from 07:00 to 19:00. The WhatsApp chatbot is available 24/7, while WhatsApp customer service agents are available Monday to Saturday from 07:00 to 19:00.
Where is The Unlimited located?
The claims physical address listed is 1 Lucas Drive, Hillcrest, 3650, and the claims postal address is Private Bag X7028, Hillcrest, 3650. The general FAQ says the Customer Care Centre is in KwaZulu-Natal and does not publish a list of branch addresses.
How do I know these The Unlimited details are correct?
The contact details on this page were read from The Unlimited’s official Contact Us page and FAQs on 14 September 2026. Confirm details on the official site before sharing personal information or making a payment.
Sources
- The Unlimited Contact Us page, theunlimited.co.za/talk-to-us, read 14 September 2026
- The Unlimited FAQs: General, Manual Payment, DebiCheck, Accident Illness and Death Cover, and Cancellations Membership and Refunds, theunlimited.co.za/help/faq, read 14 September 2026