Insurance & Medical Aid · Contact details
The Unlimited Contact Number and Operating Hours
The Unlimited contact number is 0861 990 000, one line for emergencies, customer care and claims, open Monday to Saturday from 07:00 to 19:00. The Unlimited also offers WhatsApp help: a chatbot available 24/7, with customer service agents on WhatsApp Monday to Saturday, 07:00 to 19:00, although its website does not print the WhatsApp number. The Unlimited’s customer care email is customercare@theunlimited.co.za, and claim documents go to claimsdocs@theunlimited.co.za. Every detail below was read from The Unlimited’s Contact Us page and FAQs on theunlimited.co.za on 14 September 2026.
The Unlimited contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Emergencies, customer care and claims | 0861 990 000 | Mon to Sat 07:00 to 19:00 |
| WhatsApp chatbot and agents | Offered on the Contact Us page; number not published | Chatbot 24/7; agents Mon to Sat 07:00 to 19:00 |
| Customer care email | customercare@theunlimited.co.za | |
| Claim documents | claimsdocs@theunlimited.co.za; fax 086 206 4069 | |
| Proof of manual payment | customercare@theunlimited.co.za; fax 086 500 9307 | |
| Claims postal address | Private Bag X7028, Hillcrest, 3650 | |
| Physical address for claims | 1 Lucas Drive, Hillcrest, 3650 | |
| Job applications (call centres) | opportunities@theunlimited.co.za |
The Unlimited WhatsApp number
The Unlimited’s Contact Us page says you can “get help on WhatsApp whenever you need it”: its WhatsApp chatbot is available 24/7, and if you need more help, you can connect with a customer service agent Monday to Saturday from 07:00 to 19:00. The page does not display the WhatsApp number itself, and The Unlimited does not publish a separate WhatsApp number for cancellations. Because the number is not published on the website, be careful with “The Unlimited WhatsApp” numbers shared on social media, ask the call centre on 0861 990 000 to confirm the official WhatsApp line, and for cancellations call 0861 990 000 or email customercare@theunlimited.co.za.
The Unlimited branches and offices
The Unlimited’s general FAQ says it has sales offices all over the country and that its Customer Care Centre is in KwaZulu-Natal; it does not publish a list of branch addresses. Its FAQ says to call 0861 990 000 or email customercare@theunlimited.co.za, and a team member will call you. The address The Unlimited gives for claim documents is 1 Lucas Drive, Hillcrest, 3650, with the postal address Private Bag X7028, Hillcrest, 3650. To sign up for a policy, call 0861 990 000 or fill in your details on the website, and The Unlimited says an agent will contact you within 24 hours.
How to claim from The Unlimited
For a death claim, call 0861 990 000 and The Unlimited will guide you through the process and check the policy terms, including waiting periods and pre-existing conditions. You will need a completed claim form, certified copies of the deceased’s ID and death certificate, the notification of death form completed by a doctor (DHA-1663 or DHA-1680), a letter of executorship where the benefit is paid to an estate, and police, accident or hospital records if they apply. A spouse claiming must also provide their ID and the marriage certificate. Send documents to claimsdocs@theunlimited.co.za, fax 086 206 4069, or post them. The Unlimited says it gives a decision within 72 hours of receiving all documents and pays an approved claim within 24 hours.
Payments and debit orders
To make a manual payment, The Unlimited’s FAQ gives its ABSA account number 4067051529, branch code 632005, with your ID number as the reference; send proof of payment to customercare@theunlimited.co.za or fax your deposit slip to 086 500 9307. New memberships from 1 May 2021 use DebiCheck debit orders, which you confirm electronically with your bank when you join. The Unlimited notes that if you do not confirm a DebiCheck request, your account can still be debited under the mandate you gave. The Unlimited says refunds are reviewed within 24 to 48 hours once it has your request and supporting documents, usually a bank statement.
About The Unlimited
The Unlimited Group (Pty) Ltd is an authorised financial services provider (FSP 21473) offering accident, illness and death cover, hospital cash cover, gap cover, auto products and The Unlimited SIM card, along with benefits such as 24-hour roadside assistance, 2-for-1 dining and movie vouchers. The Unlimited also has its own app. Its FAQ pages also cover SIM cards, policy terms and conditions, auto products and cancellations, membership and refunds.
Sources
- The Unlimited Contact Us page, theunlimited.co.za/talk-to-us, read 14 September 2026
- The Unlimited FAQs: General, Manual Payment, DebiCheck, Accident Illness and Death Cover, and Cancellations Membership and Refunds, theunlimited.co.za/help/faq, read 14 September 2026