Centriq Life Insurance Company Limited is a South African life insurer. It is worth being precise about which Centriq entity your policy sits with, because two separate licensed companies share the same offices and contact details. Everything below was read from the Centriq website on 31 August 2026.
Official contact channels
- Telephone: +27 11 268 6490
- Fax: +27 11 268 6495
- General enquiries: [email protected]
- Complaints: [email protected]
- Claims complaints: [email protected]
- FAIS complaints, about advice: [email protected]
- Compliments: [email protected]
Centriq maintains three separate complaint mailboxes, and choosing correctly saves a redirection. A dispute about a claim decision goes to claimscomplaints, a dispute about the advice you were given when the policy was sold goes to faiscomplaints, and anything else goes to complaints.
What this organisation provides
Centriq publishes two licensed entities in its own footer, and the distinction decides which company your complaint names:
- Centriq Life Insurance Company Limited, FSP 7370 – an insurer conducting life insurance business
- Centriq Insurance Company Limited, FSP 3417 – an insurer conducting non-life insurance business
Check your policy schedule for which of these underwrites your cover, and quote that company and FSP number when you complain. They share a switchboard and an address, so the contact details are the same either way – but an ombud will act against a named licensed insurer, and naming the wrong one delays the file.
Centriq works largely through cell captive arrangements and underwriting managing agents rather than selling directly to the public. A cell captive is, in Centriq own description, a kind of virtual insurance company owned and controlled jointly by the client and the cell captive insurer, created by issuing a separate class of preference shares alongside an agreement.
That matters practically. If you hold a policy underwritten by Centriq, you probably bought it from another brand entirely, and the day-to-day servicing – quotes, claims, statements – is usually handled by that brand or its underwriting manager rather than by Centriq. Contact whoever is named on your policy document first. Centriq is the licensed insurer standing behind the product, and is the right destination once the administrator has failed to resolve something.
Address and operating information
- Address: The Oval, Second Floor, West Wing, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg
Centriq does not publish call centre operating hours, which is consistent with a business whose counterparties are mostly other companies rather than individual consumers. The +27 11 number is a Johannesburg geographic line, charged as a normal call.
Before contacting Centriq, have your policy number, the name of the brand or administrator you bought the policy from, and the date and reference of any complaint you have already lodged with them.
Support and escalation routes
Work through the administrator named on your policy, then Centriq using the correct complaint mailbox above, keeping references and dates at each step.
If Centriq does not resolve it, the external routes mirror its own internal split:
- A declined or underpaid claim, or policy administration: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Advice or how the policy was sold: FAIS Ombud, 012 762 5000, [email protected]
- Market conduct or licensing concerns: Financial Sector Conduct Authority, 0800 203 722
State clearly whether your complaint is against Centriq Life Insurance Company Limited or the administrator that sold and services the policy. In a cell captive arrangement those are different companies, and the ombud will need to know which one you are complaining about.
Sources
- centriq.co.za published contact details and licensed entity disclosures, read 31 August 2026
- nfosa.co.za, faisombud.co.za and fsca.co.za published contact details