dotsure is a South African direct insurer, known for pet, vehicle and other short-term cover sold online rather than through brokers. It runs an unusual service model in which each client is assigned a dedicated consultant. The contact routes below were read from the dotsure website on 31 August 2026.
Official contact channels
- Telephone: 0861 368 7873
- WhatsApp: 0861 368 7873
- Email: [email protected]
- Address: 127A York Street, George, 6529
- Online: the Log a query route in the dotsure client portal
The same number serves both the phone line and WhatsApp, so you can start on either. The digits 368 7873 spell DOT SURE on a keypad, which makes the number easier to remember than it looks.
What this organisation provides
dotsure sells short-term insurance direct to the public, including pet insurance, vehicle cover and other personal lines, without an intermediary. Quotes and policy management run through its website and client portal.
The dedicated consultant model shapes how you should contact them. dotsure directs both policy amendments and claims to your assigned consultant first, with the 0861 368 7873 line as the fallback when you cannot reach them or do not know who they are. If you have dealt with dotsure before, look for the consultant name in your previous correspondence and ask for that person by name – it avoids re-explaining your file from the beginning.
Before contacting dotsure, have your policy number and identity number ready. For a claim, add the date and circumstances of the incident, and for pet cover, the veterinary records and invoice. For a vehicle claim, note the registration number and, where applicable, the police case number.
Address and operating information
dotsure operates from 127A York Street, George, 6529, in the Western Cape – one of the few national South African insurers not run from Johannesburg or Cape Town. The 0861 prefix is a national share-call number, so the George location does not affect what your call costs.
dotsure does not publish call centre operating hours on its contact page. The client portal and the WhatsApp channel are the practical routes outside business hours, and the portal Log a query function creates the written record that a later dispute may depend on.
Support and escalation routes
Raise the matter with your consultant first, then with dotsure on 0861 368 7873 or [email protected], and log it through the portal so there is a dated written record. Ask for a reference number and keep it.
If dotsure does not resolve it, escalate according to what went wrong:
- A rejected or underpaid claim, or how the policy was administered: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Poor advice or being sold cover that did not suit you: FAIS Ombud, 012 762 5000, [email protected]
With a direct insurer the advice complaint route still applies, because the consultant who sold you the policy was giving advice even though no broker was involved.
Sources
- dotsure.co.za contact page, read 31 August 2026
- nfosa.co.za and faisombud.co.za published contact details