Business · Contact details
dotsure Contact Details
The dotsure contact number is 0861 368 7873, and the dotsure email address is u2us@dotsure.co.za. dotsure’s WhatsApp link opens a chat with the same number, 0861 368 7873, and the Contact Us page also offers live chat and a “Log a query” option on the Manage Portal. dotsure is at 127A York Street, George, 6529. Complaints go to Dotsure Internal Resolutions on 0861 001 083 or resolutions@dotsure.co.za. dotsure.co.za is operated by Dotsure Limited (FSP 39925) and Dotsure Life Limited (FSP 44793). Every detail below was read from dotsure.co.za on 17 and 25 September 2026.
dotsure contact number and email address
| What you need | Contact |
|---|---|
| dotsure contact number | 0861 368 7873 |
| dotsure email address | u2us@dotsure.co.za |
| 0861 368 7873 (wa.me/278613687873) | |
| Live chat and query logging | Live Chat on the Contact Us page; “Log a query” on the Manage Portal |
| Call-back or email request | “Call me” and “Email me” buttons on the Contact Us page |
| Complaints (Dotsure Internal Resolutions) | 0861 001 083, fax 0861 879 252, resolutions@dotsure.co.za |
| dotsure login (Manage Portal) | portal.dotsure.co.za, sign in with your ID number and an OTP |
| Emergency, breakdown or accident | 0861 368 7873 |
| Office and postal address | 127A York Street, George, 6529 (head office; no branch offices) |
dotsure’s Help Centre says to email u2us@dotsure.co.za or call 0861 368 7873 and one of its agents will assist. Business policyholders have a dedicated consultant, whom dotsure asks them to contact first for claims and policy changes. dotsure says its terms and conditions and possible exclusions can be obtained by emailing u2us@dotsure.co.za.
dotsure contact number in Johannesburg, Durban, Cape Town or Pretoria
dotsure does not publish city numbers or branch offices. Its head office is in George in the Western Cape and it serves the whole country from there, so callers in Johannesburg, Durban, Cape Town, Centurion, Pretoria or Klerksdorp use 0861 368 7873 or u2us@dotsure.co.za.
dotsure login and sign in
The dotsure login is the Manage Portal at portal.dotsure.co.za, where you log claims, amend your policy and log a query. You do not need to register: follow the link and sign in with your ID number and the one-time PIN (OTP) sent to the phone number on your policy. If your product does not show or you cannot log in, call 0861 368 7873 or email u2us@dotsure.co.za.
dotsure emergency and roadside assistance number
If your car breaks down or is in an accident, including in a rural area, call dotsure on 0861 368 7873 and it will send help. dotsure does not publish a separate emergency, roadside assistance or roadside WhatsApp number. Check your policy documents to confirm that roadside assistance is part of your cover.
dotsure tracker and tracking
Name Your Price motor cover requires a telematics device, either a Smart Driver Tag or a Smart-Box, which dotsure arranges; you do not need one before the policy starts. Smart Driver Tag users track the vehicle in the dotsure.co.za telematics app. Smart-Box users open the Telematics Portal from the vehicle card on the Manage Portal. The Smart-Box is on a 36-month contract with Netstar: if you cancel your dotsure policy you keep paying Netstar directly until the contract ends, while the Smart Driver Tag subscription ends with the policy.
How to claim with dotsure
- Log the claim: for a Pet, Motor or Household policy, the easiest way is the Manage Portal, where dotsure says you can submit a claim in under 30 seconds and track its status. Business policyholders go through their dedicated consultant. If you have trouble, call 0861 368 7873 or email u2us@dotsure.co.za.
- Gather what dotsure may ask for: your ID number; the date, time and cause of the incident; repair quotes; a police report; a picture of your licence disc; and photos of the damage.
- Wait for a consultant: a consultant contacts you to process the claim. dotsure aims to process all claims within 5 working days, and once it has all the documents for a valid claim, it says it usually pays out within 48 hours.
dotsure online claim form and claim check
There is no downloadable dotsure claim form: claims are submitted online on the Manage Portal, which also shows claim tracking and status. A claim showing “Cancelled” usually means documents are outstanding, which you upload on the Manage Portal, or that it duplicates a claim already reported and is being handled as a follow-up.
Changing your dotsure policy details
You can change your policy and personal details on a Pet, Car or Household policy at any time on the Manage Portal. You log in with your ID number and the one-time PIN (OTP) that dotsure sends to the phone number on your policy. Business policyholders amend details through their dedicated consultant, or anyone can call 0861 368 7873 or email u2us@dotsure.co.za. The Help Centre also covers topics such as changing your bank details, why you may see more than one debit from dotsure.co.za, and what the “10% with a minimum” excess on a motor policy means.
dotsure cancellation and retention contact
dotsure publishes no separate cancellation or retention email address. Its published route for cancelling a pet policy is to call 0861 368 7873 or email u2us@dotsure.co.za.
How to complain to dotsure
Use the complaint form on dotsure’s Resolution page, or email or phone Dotsure Internal Resolutions on 0861 001 083 (resolutions@dotsure.co.za). Include your policy or claim number, first name, last name, contact number, email address, the details and important facts of your complaint, copies of relevant documents (previous correspondence, letters, quotations, proof of losses) and your preferred solution. dotsure says a consultant will send an acknowledgement letter within two business days and notify you of the outcome in writing within 14 business days.
What dotsure insures
dotsure sells pet insurance (for dogs, cats, birds, reptiles and exotic mammals), car insurance, motor warranty cover, and business insurance including hospitality, church, veterinary and construction cover. Its Help Centre also covers contractors all risk and plant all risk insurance. Dotsure Limited, registration number 2006/000723/06, is licensed as a non-life insurer, and Dotsure Life Limited, registration number 2012/066504/06, as a life insurer. Prices on the website are indicative only and depend on your risk profile and policy.
dotsure service plan contact details
An extended car warranty is not a service plan, but some dotsure warranty plans have an optional service extension at extra premium that contributes to your annual service. See dotsure car warranty contact details.
Frequently asked questions
How do I log in to dotsure?
Go to the Manage Portal at portal.dotsure.co.za and sign in with your ID number and the OTP sent to the phone number on your policy. No registration is needed.
What is the dotsure emergency number?
Call 0861 368 7873 for a breakdown or accident. There is no separate roadside assistance number.
How do I cancel my dotsure policy?
Call 0861 368 7873 or email u2us@dotsure.co.za. There is no separate cancellation email address.
Does dotsure have offices in Johannesburg or Cape Town?
No. dotsure’s head office is at 127A York Street, George, and it serves the country from there.
How do I complain to dotsure?
Contact Dotsure Internal Resolutions on 0861 001 083 or resolutions@dotsure.co.za.
Sources
- dotsure Contact Us, Claims and Help Centre pages and site footer, dotsure.co.za, read 17 September 2026
- dotsure Resolution (Complaints Process) page, dotsure.co.za/legal/resolution, read 17 September 2026
- dotsure Contact Us page and Help Centre (General, Car, Pet and Warranty groups), dotsure.co.za/help-centre, read 25 September 2026
- dotsure Claims page, dotsure.co.za/claims, read 25 September 2026