Business · Contact details
dotsure Contact Details
The dotsure contact number is 0861 368 7873, and the dotsure email address is u2us@dotsure.co.za. dotsure’s WhatsApp link opens a chat with the same number, 0861 368 7873, and the Contact Us page also offers live chat and a “Log a query” option on the Manage Portal. dotsure is at 127A York Street, George, 6529. Complaints go to Dotsure Internal Resolutions on 0861 001 083 or resolutions@dotsure.co.za. dotsure.co.za is operated by Dotsure Limited (FSP 39925) and Dotsure Life Limited (FSP 44793). Every detail below was read from dotsure.co.za on 17 September 2026.
dotsure contact number and email address
| What you need | Contact |
|---|---|
| dotsure contact number | 0861 368 7873 |
| dotsure email address | u2us@dotsure.co.za |
| 0861 368 7873 (wa.me/278613687873) | |
| Live chat and query logging | Live Chat on the Contact Us page; “Log a query” on the Manage Portal |
| Call-back or email request | “Call me” and “Email me” buttons on the Contact Us page |
| Complaints (Dotsure Internal Resolutions) | 0861 001 083, fax 0861 879 252, resolutions@dotsure.co.za |
| Office and postal address | 127A York Street, George, 6529 |
dotsure’s Help Centre says to email u2us@dotsure.co.za or call 0861 368 7873 and one of its agents will assist. Business policyholders have a dedicated consultant, whom dotsure asks them to contact first for claims and policy changes. dotsure says its terms and conditions and possible exclusions can be obtained by emailing u2us@dotsure.co.za.
How to claim with dotsure
- Log the claim: for a Pet, Motor or Household policy, the easiest way is the Manage Portal, where dotsure says you can submit a claim in under 30 seconds and track its status. Business policyholders go through their dedicated consultant. If you have trouble, call 0861 368 7873 or email u2us@dotsure.co.za.
- Gather what dotsure may ask for: your ID number; the date, time and cause of the incident; repair quotes; a police report; a picture of your licence disc; and photos of the damage.
- Wait for a consultant: a consultant contacts you to process the claim. dotsure aims to process all claims within 5 working days, and once it has all the documents for a valid claim, it says it usually pays out within 48 hours.
Changing your dotsure policy details
You can change your policy and personal details on a Pet, Car or Household policy at any time on the Manage Portal. You log in with your ID number and the one-time PIN (OTP) that dotsure sends to the phone number on your policy. Business policyholders amend details through their dedicated consultant, or anyone can call 0861 368 7873 or email u2us@dotsure.co.za. The Help Centre also covers topics such as changing your bank details, why you may see more than one debit from dotsure.co.za, and what the “10% with a minimum” excess on a motor policy means.
How to complain to dotsure
Use the complaint form on dotsure’s Resolution page, or email or phone Dotsure Internal Resolutions on 0861 001 083 (resolutions@dotsure.co.za). Include your policy or claim number, first name, last name, contact number, email address, the details and important facts of your complaint, copies of relevant documents (previous correspondence, letters, quotations, proof of losses) and your preferred solution. dotsure says a consultant will send an acknowledgement letter within two business days and notify you of the outcome in writing within 14 business days.
If you are still not satisfied, dotsure refers you to the National Financial Ombud Scheme South Africa (NFO) on 0860 800 900, info@nfosa.co.za, www.nfosa.co.za, or the Office of the Ombud for Financial Services Providers on sharecall 086 066 3274, PO Box 41, Menlyn Park, 0063.
What dotsure insures
dotsure sells pet insurance (for dogs, cats, birds, reptiles and exotic mammals), car insurance, motor warranty cover, and business insurance including hospitality, church, veterinary and construction cover. Its Help Centre also covers contractors all risk and plant all risk insurance. Dotsure Limited, registration number 2006/000723/06, is licensed as a non-life insurer, and Dotsure Life Limited, registration number 2012/066504/06, as a life insurer. Prices on the website are indicative only and depend on your risk profile and policy.
Sources
- dotsure Contact Us, Claims and Help Centre pages and site footer, dotsure.co.za, read 17 September 2026
- dotsure Resolution (Complaints Process) page, dotsure.co.za/legal/resolution, read 17 September 2026