Business · Contact details
Dotsure Service Plan Contact Details
For Dotsure service cover, call the client contact centre on 0861 368 7873 or email u2us@dotsure.co.za. Dotsure Limited, a non-life insurer based in George, does not sell a separate car service plan: its service cover is ServiceXtender, an optional add-on to a Dotsure motor warranty that contributes up to R4,000 towards your vehicle’s service.
The contact lines below are the same ones Dotsure uses for all its products. For its other insurance products, see the main Dotsure contact details page.
Dotsure service plan contact details at a glance
| Route | Details |
|---|---|
| Client contact centre (policy changes, claim help) | 0861 368 7873 |
| +27 861 368 7873 (the same number as the call centre) | |
| General email | u2us@dotsure.co.za |
| Manage Portal (log a query, submit a claim, amend policy) | portal.dotsure.co.za |
| Motor warranty quotes | warranty.dotsure.co.za |
| Complaints: Dotsure Internal Resolutions | 0861 001 083 |
| Complaints email: Dotsure Internal Resolutions | resolutions@dotsure.co.za |
| Address | 127A York Street, George, 6529 |
Official Dotsure route for service cover
Dotsure’s website has no service plan page. What it offers is ServiceXtender, an optional benefit on its motor (extended) warranty that you pay an additional premium for. It contributes up to R4,000 towards your vehicle’s service. To add it, get a motor warranty quote at warranty.dotsure.co.za, or ask the client contact centre on 0861 368 7873.
Existing clients can log a query, submit a claim or amend a policy on the Manage Portal at portal.dotsure.co.za. You log in with your ID number and a one-time PIN sent to the phone number on your policy. You can also send questions on WhatsApp to +27 861 368 7873.
Product or service support
Dotsure’s help centre is clear that an extended car warranty is not a service plan. The warranty covers only unforeseen mechanical and electrical failures, with an optional service extension on some plans. Maintenance parts such as brake pads and discs, wiper blades and batteries are not covered.
Servicing and repairs can be done at any independent registered service provider, for example AA or RMI-accredited workshops. You do not have to use a dealer.
To claim, follow these steps:
- Log in to the Manage Portal with your ID number and the one-time PIN sent to your policy phone number, and submit the claim.
- Have ready what Dotsure may ask for: your ID number, the date, time and cause, repair quotes, a photo of the licence disk and photos.
- A consultant contacts you to process the claim. Dotsure aims to process all claims within 5 working days.
- If you have trouble with the portal, call 0861 368 7873 or email u2us@dotsure.co.za.
Eligibility, account or policy requirements
ServiceXtender sits on a Dotsure motor warranty, so your car must first qualify for the warranty. Dotsure’s help centre sets these conditions:
- The car is no older than 15 years.
- It has done under 300,000 km.
- Its service history is up to date when cover starts, or you have 30 days to service it and send proof.
Dotsure Limited is registered as 2006/000723/06 and is an authorised financial services provider, FSP39925. Its sister company Dotsure Life Limited is registered as 2012/066504/06, FSP44793.
Escalation route
If the contact centre does not resolve a problem, complain to Dotsure Internal Resolutions on 0861 001 083 or email resolutions@dotsure.co.za. The postal address for complaints is 127A York Street, George, 6529.
For other companies, browse the business hub or the business directory D listings.
Frequently asked questions
What is the Dotsure service plan contact number?
Call the Dotsure client contact centre on 0861 368 7873, or WhatsApp +27 861 368 7873. The email address is u2us@dotsure.co.za.
Does Dotsure sell a car service plan?
No. Dotsure says an extended car warranty is not a service plan. Its ServiceXtender add-on, for an additional premium, contributes up to R4,000 towards a service.
Does Dotsure cover brake pads and batteries?
No. Maintenance parts such as brake pads and discs, wiper blades and batteries are not covered by the warranty.
How long does a Dotsure claim take?
Dotsure aims to process all claims within 5 working days. Claims are logged on the Manage Portal.
How do I complain to Dotsure?
Contact Dotsure Internal Resolutions on 0861 001 083 or at resolutions@dotsure.co.za.
Sources
- Dotsure, Contact us: dotsure.co.za/contact-us, read 2026-09-26
- Dotsure, Motor warranty: dotsure.co.za/motor-warranty, read 2026-09-26
- Dotsure, Help centre (warranty): dotsure.co.za/help-centre/groups/warranty, read 2026-09-26
- Dotsure, Claims: dotsure.co.za/claims, read 2026-09-26
- Dotsure, Resolution: dotsure.co.za/legal/resolution, read 2026-09-26